Customer service technician Work, Jobs in Kenilworth, War (with Salaries)

Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Customer Service Apprentice Level 2 – Installation Technician
The Apprenticeship Centre —Erdington
- From £8 an hour
- Full-time
- Schematics
- In-person
- Hand tools
Quick apply
1d

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Property & Lettings Admistrator
Fields of Shifnal Ltd —Shifnal
Full UK driving licence and access to a vehicle. Provide a professional and friendly service in person, by telephone, and via email.
£12.71 - £13.00 an hour
Quick apply
10d
Facilities Helpdesk Administrator
ISS Facility Services —Birmingham
IT literate, with experience using systems and digital tools. Identify essential remedial actions required to retain compliant status across equipment,…
Quick apply
4d

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Field Service Coordinator

nGeneration -
Tipton

Quick apply

Job details

Full-time
£27,178 a year

Benefits

Company events

Qualifications

Hospitality
Technical troubleshooting
Desktop support
Administrative support experience
Computer hardware
Conflict management
Computer networking
Organisational skills
Customer support
Customer interaction
Retail experience
Communication skills

Full job description

nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Field Service team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.

The ideal candidate should have previous experience working in an administrative role.

Scheduling or first-line help desk analyst experience is desirable but not essential.

A successful Field Service Co-ordinator will have various pre-requisite skills that typically include:

Experience working with software such as google maps, word, outlook and excel
Excellent customer service skills, alongside the ability to communicate accurately and in a timely manner.
Have organisational abilities along with experience of working in a pressurised environment.
Ability to quickly resolve any scheduling and SLA conflicts.
Professionalism to communicate in a polite and professional manner with peers.
Ability to work autonomously, prioritising own workload and acting on own initiative.
A good understanding of UK geography is required.

Well versed in IT, you will have an understanding of network alongside computer hardware and windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously.

Shift Pattern: 3 days on - 3 days off, 12 hour shifts on a rota basis.

Job Types: Full-time, Permanent

Pay: £27,178.00 per year

Requirements

Software Proficiency: Experience with Google Maps, Word, Outlook, and Excel.

Customer Service: Excellent skills, timely and accurate communication.

Organisational Skills: Ability to multitask the logistics of a fleet of Field Service Engineers.

Conflict Resolution: Quickly resolve scheduling and SLA conflicts.

Professional Communication: Polite and professional interaction with peers.

Autonomous Working: Prioritise workload and act on own initiative.

Geographical Knowledge: Understanding of UK geography.

Benefits

Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. We offer a comprehensive range of benefits. These include:

Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team-building activities.
Long Service Awards: Rewarding our employee's with service awards.

Quick apply

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