Head of customer service Work, Jobs in Kent (with Salaries)

Head of Repairs
Golding Homes —Maidstone
- £77,000 a year
- Full-time
- Maintenance
- Annual leave
- Employee discount
7d
Regional Head of Supported Living Operations
Sanctuary Group —Whitstable
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
7d
Destination Services Lead
Saga —Folkestone
- £35,000 - £40,000 a year
- Management
- IT
- Leadership
- Employee discount
Quick apply
14d
Facilities Service Desk Team leader (Maternity Cover) Full time
Poyntell —Cranbrook
- £32,000 - £34,000 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
9d
Operations Delivery Executive - Home Claims
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Financial services
- Annual leave
Customer Service Representative
Moove Lubricants —Gravesend
- Full-time
- Spanish
- Customer service
- Salesforce
- Free parking
- Employee assistance programme
Quick apply
3d
Head of Global Procurement
Driscoll's, Inc. —Maidstone
- £305,000 - £380,000 a year
- Spanish
- Management
- English
- Profit sharing
- Annual leave
Quick apply
1d
Head of Weddings and Social Events
HandPickedHotels —Sevenoaks Town and St. John's
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
11d
Head of Housing
Royal British Veterans Enterprise —Aylesford
- Up to £60,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
Employee Relations Consultant
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
Events Assistant
Logistics UK —Royal Tunbridge Wells
- £25,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Learning & Development Manager
Psicon —Canterbury
- £40,000 - £50,000 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Customer Service Advisor
FM Conway —Sevenoaks
- Full-time
- Customer service
- Employee discount
Quick apply
Head of New Business
Commercial Services Group —West Malling
- £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Travel
- Annual leave
Quick apply
7d
Head of Enterprise Application Engineering
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
Head of Marketing - Events Division
HandPickedHotels —Sevenoaks Town and St. John's
- Marketing
- English
- Hotel
- Employee assistance programme
ELV Operative
EMR Group —Ashford
- Full-time
- IT
- Annual leave
Quick apply
Head of Commercial
Littlewood —Battle
- £90,000 - £110,000 a year
- Hybrid work
- Contracts
- Leadership
- Negotiation
Quick apply
Head of Financial Planning & Analysis
Saga —Folkestone
- £90,000 - £110,000 a year
- Microsoft Excel
- Leadership
- Employee discount
Quick apply
4d
Quality Assurance Insights and Improvement Lead
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Financial services
- AI
- Communication skills
- Annual leave
14d

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Head of Repairs

Golding Homes -
Maidstone

Apply Now

Job details

Full-time
£77,000 a year
7 days ago

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Maintenance

Full job description

It's a great time to join Golding as we're an efficient, local, visible and listening organisation, providing sustainable homes and communities. We've an established track record for building quality homes and investing in our local communities.

We're excited to recruit for a Head of Repairs to lead one of Golding's most visible and important customer services. This is a fantastic opportunity to shape our in-house Repairs Service, driving performance, customer satisfaction, and continuous improvement during an exciting period of transformation.

We're proud of our strong track record and the positive difference we make every day. Following an exceptional regulatory inspection outcome and achieving C1, G1 and V2 ratings, we're entering an exciting new chapter of growth and transformation.

Our 2026-2030 Corporate Plan sets out bold ambitions for the future. Over the next four years, we'll continue to strengthen our culture, invest in our colleagues, embrace innovation, and deliver excellent services for our customers.

We want Golding to be a place where people feel valued, supported and empowered to do their best work, because we know that when our colleagues thrive, our customers and communities do too.

As Head of Repairs, you'll provide strategic and operational leadership for Golding's in-house Repairs Service, ensuring safe, compliant, customer-focused and value-for-money repairs across our homes.

This is a broad and influential role, leading the DLO across responsive repairs, damp and mould, disrepair, structural repairs, insurance works, permissions and specialist maintenance, with accountability for performance, compliance, budgets, productivity, service quality and customer satisfaction.

You'll use data, customer feedback and complaints learning to improve services, resolve issues well, reduce repeat issues and strengthen trust in the repairs service.

You'll also lead and develop managers, supervisors and technical teams, creating a high-performing, customer-focused culture where colleagues are supported to deliver a responsive, reliable and effective repairs service.

You'll hold an HNC/HND or equivalent professional qualification in a construction or property-related discipline, alongside strong technical experience in building pathology, damp and mould, structural defects and property maintenance. A degree-level qualification, professional membership or additional leadership qualification would be advantageous.

You'll have significant senior leadership experience in responsive repairs, maintenance or property services, with experience leading a DLO, including multi-trade operatives, supervisors and managers. You'll bring a strong focus on performance, service improvement, customer satisfaction, complaints learning and achieving the right outcomes for our customers.

We're looking for a visible, collaborative and customer-focused leader who can bring people with them, use insight to drive improvement, and balance operational delivery with long-term service development. You'll also hold an appropriate health and safety qualification such as IOSH Managing Safely or equivalent.

You will enjoy a 40 hour working week and earn an annual salary of £77,000 dependent upon your knowledge, skills and experience.

Our Hub, Home, Roam approach allows you to work from wherever suits you best whilst also having a central workspace to collaborate and come together. Our head office is in central Maidstone and is a new, modern and bright space which inspires creativity and innovation.

You'll be joining at a time when repairs is central to our customer experience ambitions, with the opportunity to influence service improvement, shape how we use insight and data, and make a visible difference to customers and colleagues.

Creating an environment which enables our people to thrive is crucial for us and our Total Reward package goes beyond your salary, designed to support you throughout your working life here.

You'll get:

28 days annual leave per year (plus bank holidays and Christmas Closure)
2 x Golding give back volunteering days
Regular opportunities for training (upskilling and cross skilling)
Company Pension contribution and life assurance
Flexible Benefits including health cash plan, additional holiday purchase, cycle to work scheme, onsite gym, retail discounts and more.

Closing Date: Wednesday 29th July 2026

Stage 1 - 5 and 6 August 2026, via MS Teams

Stage 2 - 13 and 14 August 2026, in person at our Maidstone office

We appreciate that people process information in different ways. Please get in touch if you would like some support with your application.

Please note we will be sifting applications throughout and reserve the right to close the vacancy early if we find suitable candidates.

INDHIGH

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

County Gate One, Stacey Street, Maidstone, ME14 1ST

[email protected]
0330 777 2600

Apply Now

Refine Your Search

head of customer service jobs in kent

Head of Repairs

Regional Head of Supported Living Operations

Destination Services Lead

Facilities Service Desk Team leader (Maternity Cover) Full time

Operations Delivery Executive - Home Claims

Customer Service Representative

Head of Global Procurement

Head of Weddings and Social Events

Head of Housing

Employee Relations Consultant

Events Assistant

Learning & Development Manager

Customer Service Advisor

Head of New Business

Head of Enterprise Application Engineering

Head of Marketing - Events Division

ELV Operative

Head of Commercial

Head of Financial Planning & Analysis

Quality Assurance Insights and Improvement Lead

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