Network engineers Work, Jobs in Kettering, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
3rd Line Build & Support Engineer
Weetabix —Burton Latimer
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Annual leave
Quick apply
Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Fatigue and Damage Tolerance Engineer (Delegated Signatory)
Airbus Operations Limited —Broughton
- Full-time
- Hybrid work
- Engineering
- Travel
- Leadership
- Free parking
QA Engineer
Fleet Assist —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AI
- Free parking
- Annual leave
Quick apply
Junior SCADA & Controls Engineer
NBCUniversal —Bedford
- Full-time
- Engineering
- Bachelor's degree
- Resort
Test Engineer
MaPS —Bedford
- £52,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
Security Pen Tester
NEXT —Leicester
- £42,800 - £51,200 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
IT Project Engineer
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
Data Analyst
Cromwell —Wigston Magna
- Time management
- Annual leave
- Sick pay
Group Junior Network Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount
Junior Data Cabling Engineer
Datatel Ltd —Bedford
- £26,000 - £28,000 a year
- Overtime
- Travel
- In-person
- Hand tools
Quick apply
3d
Graduate Civil Engineer - Infrastructure - Northampton - 2026
Stantec —Northampton
- Hybrid work
- Civil engineering
- Engineering
- Bachelor's degree
Graduate Bridge Engineer - Northampton - 2026
Stantec —Northampton
- Hybrid work
- Civil engineering
- Engineering
- Bachelor's degree
Highway Infrastructure Senior Design Engineer Progression Scheme
Cambridgeshire County Council —Huntingdon District
- £31,537 - £33,699 a year
- Annual leave
- Employee discount
Graduate Highways Development Management Engineer
West Northamptonshire Council —Northampton
- £31,324 - £33,017 a year
- Engineering
- Communication skills
2d
IT Support Contract
Ekco —Milton Keynes
- Maintenance
- English
- Travel
Quick apply
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Computer networking
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply

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Help Desk Engineer

PCS Business Systems -
Kettering

Apply Now

Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
MCP
Incident queue management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management
Help desk
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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Refine Your Search

network engineers jobs in kettering, nth

Help Desk Engineer

3rd Line Build & Support Engineer

Desktop Support Engineer

Fatigue and Damage Tolerance Engineer (Delegated Signatory)

QA Engineer

Junior SCADA & Controls Engineer

Test Engineer

2nd Line Support Technician

Security Pen Tester

IT Project Engineer

Data Analyst

Group Junior Network Engineer

Junior Data Cabling Engineer

Graduate Civil Engineer - Infrastructure - Northampton - 2026

Graduate Bridge Engineer - Northampton - 2026

Highway Infrastructure Senior Design Engineer Progression Scheme

Graduate Highways Development Management Engineer

IT Support Contract

1st line Support Engineer

Support Engineer 2nd Line

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Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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