Technical engineer Work, Jobs in Kettering, Nth (with Salaries)

Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
QA Engineer
Fleet Assist —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AI
- Free parking
- Annual leave
Quick apply
3rd Line Build & Support Engineer
Weetabix —Burton Latimer
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Annual leave
Quick apply
Fatigue and Damage Tolerance Engineer (Delegated Signatory)
Airbus Operations Limited —Broughton
- Full-time
- Hybrid work
- Engineering
- Travel
- Leadership
- Free parking
Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
ENGINEERING TEAM: Site Reliability Engineer (Mon-Fri 8-hour day shifts)
Whitworths Ltd —Irthlingborough
- 8 hour shift
- Engineering
- Continuous improvement
9d
Military Reliability Maintenance Engineering Technician
Amazon UK Services Ltd. —Kettering
- Weekend availability
- Continuous improvement
- Flexible schedule
IT Operations Manager (Hands-On)
DSM Group —Peterborough
- £46,000 - £52,000 a year
- Full-time
- Azure
- Supervising experience
- Team management
Quick apply
Product Developer
Blackstar Amplification Ltd —Northampton
- £25,420 - £40,000 a year
- Full-time
- Schematics
- English
- In-person
- Free parking
- Store discount
Quick apply
14d
IT Project Engineer
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
Project Safety Engineer (Market Harborough)
IWS Group —Market Harborough
- £27,000 - £30,000 a year
- Full-time
- Management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Technical Services Engineer
Dr. Martens —Wollaston
- Full-time
- Hybrid work
- Bar
- Analysis skills
- Organisational skills
- Annual leave
Quick apply
Junior / Graduate Revit and BIM Technician
Sikla Group —Milton Keynes
- £29,800 - £33,450 a year
- Annual leave
- Gym membership
Quick apply
Field Engineer
PCS Business Systems —Kettering
- Schematics
- Maintenance
- Organisational skills
- Work from home
Junior / Graduate Revit and BIM Technician
Sikla Bohemia —Milton Keynes
- Annual leave
- Gym membership
IT Service Lead Engineer
HBP Group —Peterborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
Quick apply
Test Engineer
MaPS —Bedford
- £52,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
Software Engineer / Full Stack Developer
Parksgo —Northampton
- £33,603.23 - £60,625.00 a year
- Full-time
- AWS
- In-person
- AI
Quick apply
Field Service Engineers Midlands
Tomra —Corby
- £35,000 - £40,000 a year
- Overtime
- Continuous improvement
- Power tools
- Hand tools
Quick apply
Technical Support Engineer - Stamford, UK
Avtron Power Solutions LLC —Stamford
- From £40,000 a year
- Overtime
- Continuous improvement
- Organisational skills
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply

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technical engineer jobs near kettering, nth

Help Desk Engineer

PCS Business Systems -
Kettering

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Job details

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
MCP
Incident queue management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Time management
Help desk
Information Technology

Full job description

In this role, you will be responsible for answering incoming support calls via email, telephone, or website ticket. You will accurately identify, diagnose, and prioritise the required actions. You will enter technical problems, their causes, and solutions within our helpdesk software. Part of your duties will also include contacting the customer or end user to provide troubleshooting help and advice.

You will track changes, monitor success, and provide feedback to the customer, recording all actions in the helpdesk software. It’s important to stay mindful of timescales, impact, and scale of problems to ensure the customer is kept informed at all times.

You will diagnose hardware and software issues related to desktops, laptops, networks, servers, storage, and Virtual Servers by using our managed service software and agents, and by asking accurate, concise questions in a professional and timely manner.

For more complex or persistent problems, you will seek help and support from your teammates, team leaders, and management personnel as needed, or just because you would like a second pair of eyes. You will make recommendations to others within PCS on how best to action needs within a customer’s environment.

SLAs are key to providing exceptional support, so responding to them in an agreed way is paramount. You will keep accurate records, record your steps, and update both people and our software. Your goal is to provide help and support to an outstanding level. This is a role that requires a high level of technical expertise, excellent communication skills, and a commitment to exceptional customer service.

Have previous Managed Service Provider experience.
Preferable to have a relevant degree or similar vocational qualification (IT).
Required to work on a shift rota.
MCP Certified, but not essential.
Minimum of two years’ technical experience in an IT support environment.
Proficiency working knowledge and experience of a Microsoft environment.
Respond quickly, under pressure to a fluid and evolving problem.
Ability to switch from one task to another quickly and efficiently.
Able to work on fast moving, challenging and unique business problems.
Resilient and resourceful able to manage your own workload
Excellent time management skills and the ability to meet deadlines.

Competitive salary
Monthly ServiceDesk Award Bonus
Positive Feedback Bonus
Exam Bonuses
23 days holiday entitlement plus Bank Holidays
Training and development opportunities
Casual work attire
Remote working available

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At PCS, we are always on the lookout for amazing people who share our passion and vision. If you are excited by the idea of joining our team, please complete a form and tell us what makes you a perfect match for us.

Please can you also attach your CV separately and send it to the email address below. We can’t wait to hear from you!

[email protected]

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Refine Your Search

technical engineer jobs in kettering, nth

Help Desk Engineer

QA Engineer

3rd Line Build & Support Engineer

Fatigue and Damage Tolerance Engineer (Delegated Signatory)

Desktop Support Engineer

ENGINEERING TEAM: Site Reliability Engineer (Mon-Fri 8-hour day shifts)

Military Reliability Maintenance Engineering Technician

IT Operations Manager (Hands-On)

Product Developer

IT Project Engineer

Project Safety Engineer (Market Harborough)

Technical Services Engineer

Junior / Graduate Revit and BIM Technician

Field Engineer

Junior / Graduate Revit and BIM Technician

IT Service Lead Engineer

Test Engineer

Software Engineer / Full Stack Developer

Field Service Engineers Midlands

Technical Support Engineer - Stamford, UK

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