Head of operations Work, Jobs in King's Cross (with Salaries)

Facilities Coordinator
Norton Rose Fulbright —London
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Head of Operations
Restaurant Associates —London
- £95,000 - £100,000 a year
- Contracts
- Leadership
8d
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Head of Operations - Event Traffic & Crowd Management
The Last Mile —London
- £60,000 a year
- 12 hour shift
- Management
- Microsoft Office
- Supervising experience
Quick apply
Head of Operations (COO Track)
Gonini (previously known as Bezos.ai) —London
- £80,000 - £130,000 a year
- Full-time
- Remote
- Engineering
- SQL
- Bachelor's degree
Quick apply
Head of Fleet
KJ PCO RENTALS LTD —Enfield
- £40,000 - £55,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Health & wellbeing programme
Quick apply
8d
Head of Talent Operations
Department for Science, Innovation & Technology —London
- £74,605 - £82,860 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
5d
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
Head of Operations
StrideUp —London
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Life insurance
Quick apply
Head of People Operations
Kooth —London
- £70,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
7d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Executive Assistant to CEO Co-founder
Healthtech-1 —London
- £60,000 - £85,000 a year
- Overtime
- School
- Annual leave
- Work from home
14d
Head of Corporate Facilities Management Operations
Southwark Council —London
- Full-time
- Contracts
14d
Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
6d
Head of Record Review Team
Ministry of Justice —London
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Project management
- Presentation skills
- Annual leave
- Employee discount

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head of operations jobs near king's cross

Facilities Coordinator

Norton Rose Fulbright -
London

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Job details

Qualifications

Microsoft Powerpoint
Contract management
Microsoft Excel
Microsoft Office
Analysis skills
Communication skills

Full job description

Practice Group / Department:

Operations Management - London

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.

The Team

The Facilities Coordinator will be responsible for the delivery and auditing of all processes and procedures relating to NRF LLP’s facilities management for our UK based properties.

The role will work closely with the Firm’s Head of facilities management, Real Estate Director, and Head of Risk Resilience and Security, the Operations team, and other Service Department heads who will form be the key stakeholders for this role. Ultimately, every occupant of NRF’s UK offices will also be a consumer of the FM services in addition. Additionally, given NRF’s property management responsibilities for 3MLR, the role will also entail co-ordination, communication and provision of FM services to support the common parts of 3MLR, to fulfil our obligations to the LL.

The role must be based in London, given the size of the office and the complexity around fulfilling our property management obligations to our landlord.

The role will entail robust and careful management of multiple external contracted 3rd party suppliers.

The Role

The Facilities Coordinator will be responsible for providing oversight, management and delivery of all aspects of facilities hard and soft services. This includes, but is not limited to, contract management of M&E maintenance and cleaning providers. Also including audit and review of delivered services This will require an excellent understanding of robust specific FM contract management including adherence to and compliance with contractual KPIs and SLAs, and general performance management against those KPIs / SLAs.

The key to success will be delivering well run key services to NRF’s buildings, holding suppliers accountable for their performance and balancing cost savings with service delivery.

Main responsibilities of the role include the following:

Support the management of FM services for all UK locations
Understand and audit PPM Schedule, reactive maintenance for all building systems, including electrical, plumbing, and mechanical.
Understand and audit Periodical schedule and cleaning timetables
Identify service delivery optimization opportunities and propose improvements
Document and memorialize “playbooks” and other process and procedural documentation, to avoid any single failure points
Develop relationships with the UK based heads of departments and other key stakeholders, such as the estate, tenants and landlord
Understand the Firm’s Sustainability goals, and FM sustainability strategy
Ensure suppliers are adhering to NRF policy on security and health and safety
Maintain records related to maintenance, repairs, safety, and other facility operations.
Develop and manage facilities budgets and control spending.
Requirement to be on site 5 days a week

Skills and Experience Required:

5+ years of experience working within corporate FM
Understanding of FM contract management, familiarity with industry best practice in FM KPIs and SLAs
Knowledge of various CAFM platforms
Awareness of technical M&E systems (in-depth technical engineering expertise is not required)
Proficiency in Microsoft Office suite in particular data manipulation in Excel and presentation build in PowerPoint
Proactive and change focussed with a proven ability to develop innovative and practical solutions to issues and challenges
Client centric with a focus on BAU FM excellence
Strongly collaborative and able to build relationships internally and externally
Strong analytical skills
Deadline, objective and process driven with the ability to perform tasks with a high degree of accuracy
Excellent written and oral communication skills and able to present information in a compelling way to a variety of audiences
Able to work effectively with all levels of the organization
Exposure to sustainability and CSR assessment and reporting an advantage
Prior experience in delivering FM services in a law firm, other professional services firm or corporate environment, preferred

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Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.

Apply Now

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