Service agent Work, Jobs in Kings Bromley, Sts (with Salaries)

Customer Service Agent
Mr Lender —Birmingham
- £26,420.00 - £38,760.14 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
1d
Commercial Agency Support
Rushton Hickman Limited —Burton-On-Trent
- £12.75 - £13.50 an hour
- Part-time
- Administrative experience
- Organisational skills
- IT
- Free parking
Quick apply
Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
Enforcement Team Administrator
Dukes Bailiffs Limited —Stone
- £26,230 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
14d
Legal Assistant (Conveyancing)
GloverPriest —Lichfield
- Word processing
- Communication skills
Collections Agent
Advantis —Stoke-on-Trent
- £27,000 a year
- Full-time
- Mentoring
- Financial services
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
HMCTS Collections Agent
Advantis —Stoke-on-Trent
- £27,000 a year
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
Receptionist
LAH Property Marketing —Birmingham
- £17,485 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Quick apply
13d
Lodge Manager
Churchill Retirement PLC —Ashbourne
- £21,249 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
Lettings Negotiator
SE Properties Estate Agents Limited —Nuneaton
- £24,420 - £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
10d
Estate Agent
Connells Group —Burton-On-Trent
- £25,000 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
4d
Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Sales Negotiator (Part Time)
Martin & Co Stafford —Stafford
- £25,000 - £27,500 a year
- Full-time
- Sales
- Microsoft Office
- Administrative experience
- Annual leave
- Referral programme
Quick apply
6d
Customer Service and Sales Advisor
NFU Mutual Agency —Uttoxeter
- Full-time
- Sales
- Customer service
- No experience needed
- Free parking
- Annual leave
Field Collections Agent
Orbit Credit Services —Stoke-on-Trent
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
Viewing Agent
Connells Group —Atherstone
- Full-time
- Sales
- Customer service
- Driving
Quick apply
4d
Freight Clerk-BHX 2606(Fluent in both English and Chinese)
CY UK Ltd —Minworth
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Residential Conveyancer
GloverPriest —Lichfield
- IT
Sea Freight Operator
Europa Worldwide Group —Birmingham
- Up to £34,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Referral programme
Quick apply
7d
Viewing Agent (Birmingham)
Home Made —Birmingham
- Remote
- Sales
- Customer service
- Travel
- Employee discount
Quick apply

I want to receive the latest job alerts for service agent in kings bromley, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Agent

Mr Lender -
Birmingham

Quick apply

Job details

Permanent | Part-time | Full-time | Zero hours contract
£26,420.00 - £38,760.14 a year
1 day ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Work from home
Company events
Employee discount
On-site parking

Qualifications

Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Pay: £26,420.00-£38,760.14 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

service agent jobs in kings bromley, sts

Customer Service Agent

Commercial Agency Support

Cruise Reservations Consultant

Enforcement Team Administrator

Legal Assistant (Conveyancing)

Collections Agent

HMCTS Collections Agent

Receptionist

Lodge Manager

Lettings Negotiator

Estate Agent

Customer Complaint Resolution Handler

Sales Negotiator (Part Time)

Customer Service and Sales Advisor

Field Collections Agent

Viewing Agent

Freight Clerk-BHX 2606(Fluent in both English and Chinese)

Residential Conveyancer

Sea Freight Operator

Viewing Agent (Birmingham)

I want to receive the latest job alerts for service agent in kings bromley, sts

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected