Customer experience specialist Work, Jobs in Kings Langley, Hrt (with Salaries)

Project Officer-Housing
Civic Recruitment Limited —Waltham Forest
- £34.03 an hour
- Temporary
- Data analysis skills
- Microsoft Office
- Travel
Quick apply
1h
Trainee Customer Resolutions Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
Business Development Executive
Excelerate360 —Hitchin
- £28,000 - £32,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Specialist
The Electric Car Scheme —Hayes
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
3d
Learning and Development Coordinator
AutoProtect Group —Harlow
- £40,000 a year
- Full-time
- Presentation skills
- No degree
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Specialist - US Cards
Lendable —London
- £30,000 - £39,000 a year
- Full-time
- Hybrid work
- Spanish
- Machine learning
- Financial services
- Annual leave
- Work from home
Customer Advisor
Foxtons —Watford
- £26,000 - £30,000 a year
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Annual leave
- Work from home
Quick apply
2d
Customer Experience Representative
Europa —Luton
- From £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
14h
Customer Experience Specialist UKIE
Treatwell —London
- £27,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Customer Support Specialist
Wellbeing Medical Group —London
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Support Worker
Glenholme Specialist Healthcare —Hemel Hempstead
- £12.75 - £12.95 an hour
- Weekend availability
- No experience needed
- Care plans
- Paid training
- Employee assistance programme
Quick apply
CUSTOMER SUPPORT SPECIALIST
Sigma Consulting Group —London
- £30,000 a month
- Full-time
- Hybrid work
- Communication skills
Quick apply
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee discount
- Gym membership
Continuous Improvement & Innovation Specialist
PerkinElmer —Seer Green
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Financial services
- Communication skills
- Negotiation
- Annual leave
13d
Accounts Receivable Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Microsoft Excel
- ERP systems
B2B Experience Specialist
Partner Retail Services —London
- £30,784 - £35,000 a year
- Full-time
- Employee discount
Quick apply
Early Years Talent Specialist
Inspired —London
- From £45,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Referral programme
Quick apply
8d

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Project Officer-Housing

Civic Recruitment Limited
Waltham Forest

Quick apply

Job details

Temporary | Part-time
£34.03 an hour
1 hour ago

Qualifications

Report writing
Data analysis skills
Project coordination
Microsoft Office
Numeracy
Organisational skills
IT
Communication skills
A Level
PRINCE2 Certification

Full job description

3 months contract with a Local Authority

Job Title: Project Officer-Housing

Job Purpose

To provide specialist project support, advice, and guidance as part of a team delivering the implementation of the Renters’ Rights Act. The post holder will contribute to the successful delivery of projects and programmes, ensuring compliance with legislative requirements, supporting policy development, engaging with stakeholders, and assisting in the achievement of strategic objectives.

The role involves undertaking research, analysing information, preparing reports and recommendations, managing project documentation, and supporting residents and partners throughout the delivery of key housing initiatives.

Key Responsibilities

Project Delivery and Support

Support the implementation of the Renters’ Rights Act and related housing initiatives.
Assist Project Directors, Managers, and Project Leads with the delivery of projects within agreed timescales, budgets, and quality standards.
Monitor project progress and identify risks, issues, and opportunities for improvement.
Ensure project plans, documentation, and records are maintained accurately and updated regularly.

Research, Analysis and Reporting

Research legislative, regulatory, and policy developments relating to housing and homelessness.
Gather, collate, and analyse data to support project objectives and service improvements.
Prepare reports, briefing papers, presentations, and recommendations for a variety of audiences.
Translate complex information into practical actions and guidance for stakeholders and colleagues.

Stakeholder Engagement

Develop and maintain effective working relationships with internal teams, external agencies, housing providers, community organisations, and residents.
Liaise with a range of partners to support project delivery and achieve programme outcomes.
Engage with residents from diverse communities and provide appropriate advice, information, and support.

Advice and Customer Support

Provide specialist advice and guidance relating to the Renters’ Rights Act and associated housing legislation.
Manage and respond to escalated or complex customer enquiries within the scope of the role.
Support service improvements through the identification of customer needs and emerging issues.

Monitoring and Compliance

Collect and provide accurate monitoring information and performance data.
Maintain data management systems and filing systems in accordance with organisational procedures.
Ensure compliance with relevant legislation, data protection requirements, and project governance arrangements.

General Duties

Contribute to the development of service plans and strategic objectives.
Attend meetings, workshops, and stakeholder forums as required.
Work collaboratively with colleagues to achieve project and service outcomes.
Undertake any other duties appropriate to the level of the post.

Experience

Essential

Experience of working with or supporting projects within a large organisation.
Experience and understanding of the Renters’ Rights Act and the Homelessness Reduction Act 2017.
Experience of working with residents and diverse communities.
Experience of liaising with internal and external partners and stakeholders.
Experience of report writing, research, and data analysis.
Experience of managing information and maintaining accurate records.
Experience of handling complex enquiries and providing advice or guidance.

Desirable

Experience within housing, local government, homelessness, or public sector services.
Experience supporting legislative or regulatory change programmes.
Experience monitoring project performance and outcomes.

Qualifications

Essential

Educated to A-Level standard or equivalent experience.
Evidence of continuing professional development relevant to housing, project management, or public sector services.

Desirable

Qualification in Housing, Public Administration, Business Administration, Project Management, or a related discipline.
PRINCE2, APM, or equivalent project management qualification.
CIH (Chartered Institute of Housing) qualification or membership.

Skills and Competencies

Strong project coordination and organisational skills.
Excellent written and verbal communication skills.
Ability to analyse information and produce high-quality reports.
Strong IT skills, including Microsoft Office applications.
Good numeracy and data analysis skills.
Ability to manage a varied workload and meet deadlines.
Ability to work independently with minimal supervision.
Strong stakeholder management and relationship-building skills.
Problem-solving and decision-making abilities.
Commitment to excellent customer service and continuous improvement.

Additional Information

Location: Waltham Forest Town Hall, Forest Road, Walthamstow, E17 4JF, United Kingdom.
Hours: 22 hours per week (Part-Time).
Pay Rate: £34.03 per hour (Limited Company/Umbrella).
Contract Type: Temporary/Agency Assignment.
Working Environment: Hybrid/project-based role supporting the implementation of the Renters’ Rights Act across housing services.
Stakeholder Engagement: Regular liaison with residents, internal departments, external partners, housing providers, and community organisations.
Legislative Focus: Significant involvement in projects relating to the Renters’ Rights Act and Homelessness Reduction Act 2017.
Travel Requirements: Occasional travel within the borough may be required to attend meetings, workshops, and stakeholder events.
Reporting Arrangements: The post holder will work as part of a team of Project Directors, Managers, and Officers, contributing to strategic housing and compliance projects.
Payment Schedule: Bi-weekly
Start Date: Immediate start available
Closing Date: Applications closing soon – early applications are encouraged

Quick apply

Refine Your Search

customer experience specialist jobs in kings langley, hrt

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