& communication system Work, Jobs in Kingsnorth, Ken (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Office Administrator
Aj Breakers —Canvey Island
- £25,420.00 - £40,111.44 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
Quick apply
14h
RP Prosecution Support Officer (South LPA)
Essex Police and Kent Police —Basildon
- From £27,204 a year
- Full-time
- Computer literacy
- Computer skills
4d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Social Media and Content Assistant
University of Kent —Canterbury
- £24,685 - £26,093 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
5d
Office Administrator Apprentice
BrettGroup —Sheerness
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Curriculum Administrative Assistant
SOUTHEND CITY COMMUNITY COLLEGE —Southend-on-Sea
- From £26,824 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
2d
Junior Project Manager
Wenbar Ltd —Chelmsford
- £25,500 - £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
12d
Creative Content Coordinator
University of Kent —Canterbury
- £27,319 - £30,378 a year
- Full-time
- Hybrid work
- Marketing
- Social media management
- University
MAPPA Administrator - Public Protection - East of England.
HM Prison & Probation Service —Basildon
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Databases
- Presentation skills
- Annual leave
- Employee discount
Administrator (Part-time and remote)
Pulse Water Limited —Kent
- From £25,000 a year
- Part-time
- Hybrid work
- CRM software
- Data entry
- Contracts
- Work from home
Quick apply
4d
HR Administrator
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Free parking
- Work from home
Quick apply
Contracts Co-ordinator
CC Cousins —Rochester
- £26,500 - £27,500 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Junior Project Engineer
Primech Building Services —Gillingham
- Quality control
- Organisational skills
- Communication skills
Quick apply
Quality & Operational Systems Manager
Avante Care and Support —Faversham
- £40,000 - £50,000 a year
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
Inclusive Learning Administrator
EKCGroup —Sheerness
- £26,398 a year
- IT
- Communication skills
- Employee discount
5d
Events Assistant
Anglia Ruskin University —Chelmsford
- £26,707 - £30,378 a year
- Part-time
- Customer service
- University
- Travel
- Relocation assistance
10d
PA / Administrator
BrettGroup —Sheerness
- Microsoft Outlook
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
8d
Roads Policing Process Support Officer (Basildon)
Essex Police and Kent Police —Basildon
- From £27,204 a year
- Full-time
- Remote
- Customer service
- Computer literacy
- Data entry
1d
Customer Support Executive - Join the Future of Property Tech!
Home Legal Direct Ltd —Southend-on-Sea
- From £26,500 a year
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
Quick apply
2d

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& communication system jobs near kingsnorth, ken

Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

& communication system jobs in kingsnorth, ken

Contact Centre Officer (Headquarters, Chelmsford)

Office Administrator

RP Prosecution Support Officer (South LPA)

IT Support Engineer (1st to 2nd Line Progression)

Social Media and Content Assistant

Office Administrator Apprentice

Curriculum Administrative Assistant

Junior Project Manager

Creative Content Coordinator

MAPPA Administrator - Public Protection - East of England.

Administrator (Part-time and remote)

HR Administrator

Contracts Co-ordinator

Junior Project Engineer

Quality & Operational Systems Manager

Inclusive Learning Administrator

Events Assistant

PA / Administrator

Roads Policing Process Support Officer (Basildon)

Customer Support Executive - Join the Future of Property Tech!

I want to receive the latest job alerts for & communication system in kingsnorth, ken

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