Guest experience manager Work, Jobs in Kingstanding, Wmd (with Salaries)

General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
People Manager
The Belfry —Sutton Coldfield
- £50,000 a year
- Full-time
- Hospitality
- Hotel
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Head Of Park Operations
West Midland Safari Park —Bewdley
- Weekend availability
- Continuous improvement
- Team management
- Leadership
- Employee discount
Quick apply
4d
Hotel - Duty Manager
Premier Inn —Walsall
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
7d
Assistant Meeting & Events Operations Manager
The Belfry —Sutton Coldfield
- £35,500 - £37,606 a year
- Full-time
- Hotel
- Organisational skills
- Training & development
- Free parking
- Employee discount
Quick apply
Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required
Birmingham Airport Hotels Ltd —Wednesbury
- £25,420 - £42,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
Meeting & Events Operations Manager
The Belfry —Sutton Coldfield
- £38,000 - £40,106 a year
- Full-time
- Hotel
- Organisational skills
- Training & development
- Free parking
- Employee discount
Quick apply
Assistant General Manager
Willow Mere Green —Sutton Coldfield
- £35,000 - £47,200 a year
- Full-time
- Guest services
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
2d
Night Manager
Weston Hall —Stafford
- £14 an hour
- Full-time
- English
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
8d
Team Leader – Aspire Lounge - Birmingham Airport
Swissport International AG —Birmingham
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Free parking
- Employee assistance programme
3d
Welcome & Service Team Member
National Trust —Birmingham
- £13.25 an hour
- Weekend availability
- Front desk
- Guest services
- Free parking
- Employee assistance programme
11d
Team Member
Treetop Golf Birmingham —Birmingham
- £12.80 an hour
- 8 hour shift
- English
- Employee discount
Quick apply
1d
Leisure Team Leader
Village Hotels - Walsall - Leisure —Walsall
- Part-time
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
Quick apply
General Manager
Hedgehog —Lichfield
- Up to £53,000 a year
- Full-time
- Hotel
- Guest services
- Annual leave
- Employee discount
Quick apply
7h
General Manager
Creams Cafe Coventry —Coventry
- £28,000 - £33,000 a year
- Full-time
- Hotel
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
Reservations Manager
Albert's Schloss Birmingham —Birmingham
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bakery
- Phone etiquette
Quick apply
8d
Host Team Manager
Village Hotels - Solihull —Shirley
- £33,000 - £34,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Gym membership
Quick apply
10d
Freelance Event Operations Manager
KERB —Birmingham
- £200 - £250 a day
- Weekend availability
- Heavy lifting
- Travel
- POS
- Employee discount
Quick apply
Guest Service Manager
Holiday Inn Leamington Spa —Warwick
- Weekend availability
- Bar
- Casual dining restaurant
- Hotel
- Employee discount
Quick apply
6d

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guest experience manager jobs near kingstanding, wmd

General Manager- Birmingham City FC

Levy -
Birmingham

Apply Now

Job details

Permanent | Full-time
Up to £70,000 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Succession planning
Stakeholder collaboration
Stakeholder liaison
Coaching
Performance management
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Forecasting
Overseeing budgeting and forecasting
Operational strategy development
Change leadership
Training & development
Leadership
Team motivation leadership
Communication skills
Hospitality management
Stakeholder management

Full job description

Job Description

General Manager – Birmingham City FC, Birmingham

Full-Time / Permanent

up to £70k + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We’re looking for...

A passionate, data-driven leader who can inspire teams to deliver best-in-class food and beverage experiences at Birmingham City Football Club.

This role carries full accountability for creating an exceptional matchday and non-matchday hospitality offering that reflects the club’s ambition, heritage, and growing vision—across high-volume kiosks and bars, premium lounges and boxes, major conferences and events, and an expanding fan zone and external estate.

This is a flagship opportunity for a dynamic and inspirational senior hospitality professional, experienced in operating at scale across stadiums, live events, conferences, and complex multi-outlet environments. We’re seeking a true people leader and food enthusiast with the capability to drive consistency, quality, and innovation at benchmark and global standards.

You will be at the heart of the club’s long-term transformation, playing a key role in its journey towards a new Sports Quarter. This includes helping position St. Andrew’s at Knighthead Park as a leading reference venue within the Levy portfolio and across UK and global stadia.

Working in close partnership with the club, Levy, and a network of third-party and street food partners, you will lead the evolution of a joined-up, best-in-class hospitality ecosystem. This role is not about maintaining the status quo—it’s about driving new concepts, increasing spend per head, and redefining fan experience across all touchpoints.

About Levy

Levy is about elevating experiences. As a leading global hospitality partner, we design and deliver unforgettable guest moments that prioritise people and the planet.

Trusted by iconic venues and sporting institutions, we bring innovation, insight, and operational excellence to every partnership—working collaboratively with clubs and partners to create industry-leading, future-focused hospitality destinations.

The Role

Planning

Collaborate closely with Birmingham City FC leadership and Levy stakeholders to define and deliver clear, measurable strategic plans

Work with the club and Levy leadership to position Birmingham City Football Club as a flagship, benchmark venue within the Levy portfolio—piloting new concepts, technology, and fan experience innovations

Maintain a structured, data-led, and results-driven approach with a focus on continuous improvement

Monitor football, retail, and hospitality trends to ensure the club remains competitive at a Premier League and global stadia standard

Lead planning and delivery of capital projects, fan experience enhancements, and future-facing initiatives aligned to the Sports Quarter vision

Operations

Own and lead the delivery of exceptional food, beverage, and service standards across a complex, multi-outlet stadium environment

Ensure full operational readiness across high-volume matchdays, premium hospitality, conferences, and large-scale external events

Lead the continuous evolution of retail, bar, and hospitality concepts to ensure Birmingham City FC is recognised for industry-leading fan and guest experiences—not just matchday execution

Coordinate multiple partners, including street food operators and external vendors, to deliver a consistent, seamless experience across internal outlets, fan zones, and external spaces

Drive a fan-first, experience-led culture across all teams and touchpoints

Maintain best-in-class quality, presentation, and service standards aligned with brand and global benchmarks

Oversee supplier and partner relationships to ensure quality, innovation, and cost control

Lead health & safety and compliance across all areas of the operation

Act as the senior operational link between the club, Levy, partners, and internal teams

People

Build and lead a high-performing, scalable team structure across permanent and event-based workforce

Develop and execute recruitment, training, and deployment strategies for high-volume operations

Create an engaged, high-energy culture centred on pride, accountability, and delivering exceptional fan experiences

Drive performance through clear KPIs, coaching, and succession planning

Ensure strong, consistent communication across all levels and functions

Recognise and reward performance while fostering long-term talent development

Maintain full HR, legal, and compliance standards

Financial & Business Development

Hold full accountability for financial performance across a complex, multi-channel F&B operation

Treat the stadium as a multi-channel business, leveraging data, insight, and fan feedback to grow revenue across retail, hospitality, conferencing, and external events

Partner with Finance to deliver robust forecasting, budgeting, and P&L management

Drive revenue growth through innovation, commercial strategy, and enhanced guest experience

Continuously identify opportunities to increase spend per head while protecting margin and quality

Build strong commercial awareness and accountability across all departments

What We’re Looking For

Proven senior leadership experience in large-scale, multi-site or complex F&B operations

Strong background in stadiums, arenas, or high-volume event environments

Experience managing diverse, multi-channel hospitality operations

Demonstrated ability to operate at scale and deliver against benchmark or best-in-class standards

Strong stakeholder management, including working with club executives, partners, and external brands

Passion for people development and building high-performing teams

Strong food, drink, and hospitality expertise

Track record of delivering innovation, change, and business growth

Commercially astute with full P&L accountability

Excellent communication, influencing, and leadership skills

Resilient, adaptable, and solutions-focused

Flexibility to work evenings and weekends aligned to the football calendar

What You’ll Get in Return

Competitive salary with bonus and full benefits package

23 days' holiday + bank holidays + birthday off + holiday purchase scheme

Healthcare & wellbeing support (Aviva Digicare, Medicash)

24/7 Employee Assistance Programme

Enhanced family leave benefits

Discounts on shopping, entertainment, and fitness memberships

Pension scheme & life assurance

Ongoing training and career development

Meals on duty

Why Join Us?

Levy UK & Ireland, part of Compass Group, partners with leading venues and clubs like Birmingham City FC to deliver world-class hospitality.

This is a unique opportunity to shape a flagship operation within a transformative club environment—working at the forefront of fan experience, innovation, and large-scale hospitality.

You’ll play a central role in defining the future of hospitality at Birmingham City FC, helping set new standards for the industry while creating unforgettable experiences for fans and guests alike.

Job Reference: com/2904/41945001/52805772/SU #Levy UK

Apply Now

Refine Your Search

guest experience manager jobs in kingstanding, wmd

General Manager- Birmingham City FC

People Manager

Head Of Park Operations

Hotel - Duty Manager

Assistant Meeting & Events Operations Manager

Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required

Meeting & Events Operations Manager

Assistant General Manager

Night Manager

Team Leader – Aspire Lounge - Birmingham Airport

Welcome & Service Team Member

Team Member

Leisure Team Leader

Cleaning Manager

General Manager

General Manager

Reservations Manager

Host Team Manager

Freelance Event Operations Manager

Guest Service Manager

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