Store Experience Coordinator – Hessle Store
Are you passionate about creating a great first impression? Do you enjoy making customers feel welcome, valued and confident from the moment they arrive?
At CarSupermarket.com, we are looking for a Store Experience Coordinator to join our Hessle Store. This is a key front-of-house role where you will help set the tone for the customer’s store experience, providing a warm and professional welcome while ensuring every customer is guided smoothly to the right person or department.
You will be the first point of contact for many of our customers and visitors, so your ability to create a positive, friendly and professional experience will be essential. You will take time to understand why each customer is visiting, coordinate clear handovers to Sales, Service, Aftersales or other relevant colleagues, and help ensure the customer journey feels organised, personal and well managed.
Alongside this customer-facing responsibility, you will support the store with routine administration, helping to keep records, systems and daily processes accurate and up to date.
We will offer you:
- A salary of £27,759 (£12.71 per hour)
- 6 weeks annual leave, rising with length of service
- Training and career development
- Pension and health care scheme
- Free parking, tea and coffee
- Paid social events
- Access to dedicated mental health and wellbeing services
- Access to our online rewards platform, giving you cash back and discounts for multiple retailers
- Full branded uniform provided
- Preferential service rates
About us
CarSupermarket.com is part of the Aramis Group, a pan-European automotive technology group whose ambition is to reinvent car purchasing in Europe. We have been established for over 20 years and, thanks to our continued success, innovation and investment in the latest technology, we have grown to have nearly 500 team members.
At CarSupermarket.com, we do things a little differently and are proud of our “no pressure” environment and transparent sales process.
The Role
As a Store Experience Coordinator, you will play an important role in creating a welcoming, professional and organised store environment. You will help customers feel looked after from the moment they arrive, ensuring they are listened to, understood and introduced to the right colleague or department.
You will support the customer journey by managing the front-of-house experience, handling customer enquiries, coordinating visitor flow and making sure handovers to Sales, Service, Aftersales and other teams are clear and timely.
You will also help maintain the standards of the customer welcome area, ensuring it is clean, neat, tidy and ready to create the right impression. In addition, you will support the store with routine administration, helping to keep customer records, documents and systems accurate and up to date.
Your responsibilities will include:
- Providing a warm, professional and helpful welcome to all customers, visitors and colleagues
- Creating a positive first impression that reflects the CarSupermarket.com customer experience
- Taking time to understand each customer’s reason for visiting
- Coordinating smooth and clear handovers to Sales, Service, Aftersales and other support teams
- Supporting customers over the telephone with professionalism, care and attention to detail
- Maintaining a clean, tidy and welcoming customer reception and waiting area
- Completing routine administration accurately and on time
- Keeping customer records, documents and administration systems up to date
- Working closely with colleagues to help deliver a smooth and organised customer journey
- Following company processes, GDPR requirements and customer confidentiality standards
Who we are looking for
This role is ideal for someone who enjoys working with people, takes pride in creating a great customer experience and can stay organised in a busy store environment.
You will need to be warm, confident, professional and approachable, with the ability to make customers feel welcome while also supporting the store with accurate administration and clear communication.
You will ideally have:
- Previous experience in a customer-facing, front-of-house, reception, administration or customer service role
- A passion for delivering a great customer experience
- Excellent communication and interpersonal skills
- A warm, professional and helpful approach
- Strong organisation skills and attention to detail
- The ability to manage multiple customers, calls and administration tasks
- Confidence using IT systems and Microsoft 365
- A positive and adaptable approach in a busy store environment
- An understanding of confidentiality, GDPR and accurate record keeping
Automotive experience would be helpful, but it is not essential. What matters most is that you care about customers, take pride in your work and want to contribute to a professional, welcoming and well-organised store experience.
Why join CarSupermarket.com?
At CarSupermarket.com, you will be joining a business with an established reputation, ambitious growth plans and a culture that values contribution, teamwork and high standards.
This is a great opportunity to play an important role in the customer journey, support a busy store team and develop your career within a growing automotive business.
If you want to work for one of the best in the automotive industry, where everyone is valued for their contribution and excellence is never compromised, apply today. Who knows where this different journey will lead you.
We take our obligations regarding GDPR seriously. Please visit our website to read our privacy notice for applicants, which can be found within our careers section.
Pay: £27,759.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
