Support associate Work, Jobs in Kirkburton, Nl (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Legal Secretary
France and Associates —Huddersfield
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
4d
Resource Planner
Optima Health —Sheffield
- £27,248 a year
- Full-time
- Microsoft Outlook
- Microsoft Office
- Analysis skills
- Paid training
- Annual leave
Hybrid MSP/Embedded Technical Support
Probado Ltd —Huddersfield
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Work from home
- Gym membership
Quick apply
5d
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Team Member
NEXT —Wakefield
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
4d
Clinical Associate Psychologist
PPG Health In Justice —Doncaster
- £43,609 - £49,175 a year
- Monday to Friday
- Master's degree
- Bachelor's degree
- Psychology
- Employee discount
Retail Associate
TK Maxx —Birstall
- Part-time
- No experience needed
- Employee discount
5d
Warehouse Operative
Amazon.com —Doncaster
- Full-time
- Employee discount
Sales Associate
Coach —Leeds
- £28,080 - £30,000 a year
- Part-time
- Sales
- Social media management
- English
- Employee discount
Product Support Associate
Tes Global —Sheffield
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
5d
Sales Associate
NEXT —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Customer service
Department Manager
Incora —Mirfield
- From £32,000 a year
- Full-time
- Team management
Recruitment Operations Associate
System C —Leeds
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- Human resources
- Employee discount
- Referral programme
Serious Injury Associate
Minster Law —Wakefield
- £48,000 - £75,000 a year
- Remote
- Microsoft Excel
- Business development
- Supervising experience
11d
Junior Application Support Analyst
System C —Leeds
- Full-time
- Customer service
- SQL
- IT
13d
Customer Success Associate
Running Paper —Manchester
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- English
- Annual leave
- Work from home
Quick apply
5d
AWS Cloud Engineer
BCA —Manchester
- £50,000 - £65,000 a year
- Monday to Friday
- Hybrid work
- Azure
- DevOps
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Retail Sales Advisor - Manchester
Oak Furnitureland —Manchester
- Up to £47,811 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Research Associate (Mary Shelley)
Manchester Metropolitan University —Manchester
- £35,608 - £39,906 a year
- Doctoral degree
- English
- School
- Life insurance
11d

I want to receive the latest job alerts for support associate in kirkburton, nl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

support associate jobs in kirkburton, nl

Service Desk Analyst - Tier I

Legal Secretary

Resource Planner

Hybrid MSP/Embedded Technical Support

Associate Team Leader

Team Member

Clinical Associate Psychologist

Retail Associate

Warehouse Operative

Sales Associate

Product Support Associate

Sales Associate

Department Manager

Recruitment Operations Associate

Serious Injury Associate

Junior Application Support Analyst

Customer Success Associate

AWS Cloud Engineer

Retail Sales Advisor - Manchester

Research Associate (Mary Shelley)

I want to receive the latest job alerts for support associate in kirkburton, nl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected