Support engineer Work, Jobs in Kirkcaldy, Fif (with Salaries)

Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Quality Assurance
Science and Technology Facilities Council —Edinburgh
- £46,444 a year
- Full-time
- English
- Bachelor's degree
- Quality control
- Employee discount
- Flexible schedule
Smart Maintenance Engineer
M Group —Kirkcaldy
- £27,864 a year
- Customer service
- Maintenance
- Hand tools
- Employee assistance programme
- Employee discount
Laboratory Technician - Pathology
Forestry Commission - Forest Research —Roslin
- £30,105 a year
- Full-time
- Presentation skills
- Bachelor's degree
- No degree
- Free parking
- Annual leave
10d
IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
4d
Service Administrator
Origin Fitness UK —Newbridge
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Electrical Engineer Factory Based
Nairn's Oatcakes —Bonnyrigg
- £53,000 a year
- Full-time
- Computer literacy
- Maintenance
- Continuous improvement
- Gym membership
- Life insurance
Quick apply
12d
Junior Motorsport Graphic Designer & Production Assistant
Rennat Ltd —Dunfermline
- From £25,500 a year
- Part-time
- Maintenance
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Experienced Domestic Air Conditioning Installer – Consultancy & Site Support
IC Maintenance Services —Kirkcaldy
- £300 a day
- Temporary
- Maintenance
- Quality control
- Mentoring
Quick apply
11d
Service Administrator
Lovat's Group Limited —Loanhead
- From £12.71 an hour
- Full-time
- Microsoft Outlook
- English
- Accounting
Quick apply
Facilities Team Member
Unite Students —St. Andrews
- £27,530 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
12d
Junior Software Engineer
PODFather —Edinburgh
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Maths
- Software development
- Communication skills
- Free parking
- Employee assistance programme
Application Support
NAVANTIA UK —Methil
- Full-time
- CAD
- Travel
Quick apply
Mobile Authorised Person
Mitie —Leuchars
- Maintenance
- Organisational skills
Handyperson
OCS Group —Dundee
Quick apply
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Analysis skills
- Software development
Multi-Skilled Maintenance Engineer – Job Summary (FM / Property Maintenance)
CBR Maintenance Group —Dalkeith
- £28,045.83 - £32,077.67 a year
- Full-time
- Customer service
- Plumbing
- In-person
Quick apply
Marketing & Communications Manager (Edinburgh or Munich)
Exergy3 —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Social media management
- Bachelor's degree
- Annual leave
Quick apply
8d
General Operative
Balfour Beatty —Queensferry
- Weekend availability
- Civil engineering
- Maintenance
- First Aid Certification
12d
Software Development Engineer, Intelligent Talent Acquisition - Lead Generation & Detection Services
Amazon Development Centre (Scotland) Limited —Edinburgh
- Full-time
- Computer Science
- Bachelor's degree
- Software development

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support engineer jobs near kirkcaldy, fif

Technical Engineer-2nd Line

Redsquid Communications -
Glenrothes

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Azure
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
SharePoint
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Microsoft Azure
Active Directory
Remote diagnostics
Intune
Help desk

Full job description

At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!

We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.

On a day-to day basis, you'll be:

Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing, configuring & troubleshooting hardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keeping all backend systems up to date.
Ensuring that customer information and documentation on our systems is accurate.
Providing proactive advice on best practice and approaches for our customers.
Supporting on project delivery work as needed.
Consistently developing your skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.

What you'll be aiming for:

Consistently positive customer feedback.
First time fix for issues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.

Experience & skills:

At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience with M365 platform – essential.
Strong working knowledge of Microsoft Office products – essential.

Other skills, knowledge & experience:

Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnect Services

Who you are:

You are an experienced engineer who is customer-focused, motivated, trustworthy, with strong communication skills (both verbal and written).

You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.

Quick apply

Refine Your Search

support engineer jobs in kirkcaldy, fif

Technical Engineer-2nd Line

Quality Assurance

Smart Maintenance Engineer

Laboratory Technician - Pathology

IT Service Desk Analyst

Service Administrator

Electrical Engineer Factory Based

Junior Motorsport Graphic Designer & Production Assistant

Experienced Domestic Air Conditioning Installer – Consultancy & Site Support

Service Administrator

Facilities Team Member

Junior Software Engineer

Application Support

Mobile Authorised Person

Handyperson

Technical Support Engineer

Multi-Skilled Maintenance Engineer – Job Summary (FM / Property Maintenance)

Marketing & Communications Manager (Edinburgh or Munich)

General Operative

Software Development Engineer, Intelligent Talent Acquisition - Lead Generation & Detection Services

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