Service delivery manager Work, Jobs in Knockin, Shr (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
13d
Local Service Manager
Sanctuary Supported Living —Shrewsbury
- £38,493 - £40,521 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
Quick apply
Registered Care Manager – New Domiciliary Care Branch
Helping Hands —Wrexham
- Up to £45,800 a year
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Service Manager - Young People
Castell Ventures —Wrexham
- £33,250 a year
- Full-time
- Management
- Organisational skills
- In-person
Quick apply
8d
Service Planner / Dispatch Coordinator
Healthcare Matters —Llay ED
- Up to £32,000 a year
- Full-time
- Customer service
- English
- Continuous improvement
- Free parking
Quick apply
14d
Service Manager
Gray Healthcare Ltd —Wrexham
- £37,000 - £40,000 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
- Free parking
Quick apply
Residential Service Manager
Recruit by Nature —Newtown
- £52,442 a year
- Care experience
- Care plans
- Leadership
Quick apply
Registered Manager
Cariad Care North Wales —Wrexham
- £35,000 - £40,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
Quick apply
Project Co-ordinator
Creation Group —Oswestry
- £27,000 - £30,000 a year
- Hospitality
- Google Suite
- Driving
Quick apply
2d
Deputy Manager- Residential Home
SureCare Group —Wrexham
- £14 an hour
- 12 hour shift
- Management
- Medication administration
- Supervising experience
- Free parking
Quick apply
Group Profile: POS : Physical Education Instructor (PEI) HMP Berwyn
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
13d
Account Manager
Shoothill Ltd —Shrewsbury
- £28,000 - £40,000 a year
- Full-time
- Sales
- IT
- In-person
- Free parking
Quick apply
6d
Project Officer
Hope House Children's Hospice —Oswestry
- £32,123 - £36,360 a year
- Part-time
- Project management
- Hospice
- Communication skills
- Annual leave
Quick apply
13d
Technical Sales Manager - Crushing APAC
FLSmidth, Inc. —Welshpool
- Full-time
- CRM software
- Sales
- Engineering
Activities Coordinator
Rekindle —Newtown
- £25,112.50 a year
- Part-time
- Microsoft Office
- In-person
- Communication skills
- Sick pay
Quick apply
8d
Senior Office Administrator / Co-ordinator
Aiker Legal Ltd —Wrexham
- £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Assistant Store Manager
Aldi —Newtown
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Transport Planner
Culina Logistics —Market Drayton
- Up to £36,679.09 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Service & Project Coordinator (Technical Support)
Reeco Automation Ltd —Newtown
- £29,000 - £35,500 a year
- Overtime
- Maintenance
- Microsoft Office
- Contracts
- Free parking
- Flexitime
Quick apply
7d
Branch Manager
Travis Perkins —Wrexham
- Weekend availability
- Sales
- Communication skills
- Employee discount
9d

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Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
13 days ago

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in knockin, shr

Service Delivery Manager

Local Service Manager

Registered Care Manager – New Domiciliary Care Branch

Service Manager - Young People

Service Planner / Dispatch Coordinator

Service Manager

Residential Service Manager

Registered Manager

Project Co-ordinator

Deputy Manager- Residential Home

Group Profile: POS : Physical Education Instructor (PEI) HMP Berwyn

Account Manager

Project Officer

Technical Sales Manager - Crushing APAC

Activities Coordinator

Senior Office Administrator / Co-ordinator

Assistant Store Manager

Transport Planner

Service & Project Coordinator (Technical Support)

Branch Manager

I want to receive the latest job alerts for service delivery manager in knockin, shr

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