Customer experience manager Work, Jobs in Knowle, Bst (with Salaries)

Customer Experience Executive
TrueStart Coffee —Bristol
- £28,000 - £35,000 a year
- Full-time
- Customer service
- English
- IT
- Employee stock ownership plan
Quick apply
18h
Assistant Manager
OMG Clubs —Bristol
- Up to £32,500 a year
- Full-time
- Customer service
- In-person
- Leadership
- Employee discount
Quick apply
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Purchasing & Inventory Coordinator
Ling Design Ltd —Bath
- From £32,500 a year
- Full-time
- Microsoft Excel
- In-person
- Negotiation
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
8d
Customer Liaison Manager
Keepmoat Homes —Bristol
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
General Manager Stradivarius
INDITEX —Bristol
- Full-time
- Employee discount
Quick apply
Stadium Steward
Clifton Security —Bristol
- £14.24 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
1d
Pub Manager
Brunning & Price - The Architect, Bath —Bath
- Up to £80,000 a year
- Full-time
- Bar
- Hotel
- Leadership
- Employee discount
- Referral programme
Quick apply
6d
Assistant Manager
Salt & Malt (Wapping Wharf) —Bristol
- From £30,000 a year
- 8 hour shift
- Hospitality
- Restaurant management
- Microsoft Office
- Employee discount
Quick apply
Event Marshals for Frome Running Festival 5k, 10k & Half Marathon
RunThrough —Frome
- £13 an hour
- Overtime
- Hospitality
- Customer service
- No experience needed
Quick apply
2d
Food Production Manager
The Raven Kitchen —Bath
- £38,000 - £42,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
Quick apply
10d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Customer Experience Manager
Sainsbury's —Bristol
- From £32,700 a year
- Management
- Leadership
- Employee discount
5d
Trainee Property Manager
Abode Property Management LTD —Bristol
- £24,000 - £25,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
2d
Assistant General Manager
Nisbets —Bristol
- Full-time
- Management
- Organisational skills
- Leadership
13d
Customer Experience Manager
Ayvens —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
National Account & Export Sales Manager
The Gifted Stationery Company —Bath
- £55,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Presentation skills
- Health & wellbeing programme
- Work from home
Quick apply
1d
Account Manager
SOUTHERN COMMUNICATIONS LIMITED —Bristol
- £32,500 a year
- Full-time
- Driving
- In-person
- Free parking
- Employee assistance programme
Quick apply
Regional Sales Manager
Cross Rental Services Group —Bristol
Quick apply

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customer experience manager jobs near knowle, bst

Customer Experience Executive

TrueStart Coffee
Bristol

Quick apply

Job details

Full-time
£28,000 - £35,000 a year
18 hours ago

Benefits

Cycle to work scheme
Discounted or free food
Company events
Private medical insurance
Employee stock ownership plan
Paid volunteer time
On-site parking

Qualifications

Customer service
Ticket management
English
IT
Phone etiquette

Full job description

Customer Experience Executive

Location: Bristol / Bath (Primarily based from our awesome HQ between Bristol and Bath, with some hybrid flexibility)

Reporting to: Head of Ecommerce (Jonathan Turton)

Salary: £30k - £35k depending on experience + performance bonus + private healthcare + share options + career progression

About TrueStart

TrueStart is the UK’s fastest growing coffee brand, and one of the fastest growing FMCG brands in the country - proudly independent and B Corp certified.

We’re all about positive energy! We make seriously delicious, healthy coffee that makes you feel amazing - clean, feel good coffee for busy people who need energy without the crash.

We’re a small team with big energy. Things move quickly, everyone gets stuck in, and we care a lot - about our customers, our coffee, our impact and the way we treat people.

Customer experience really matters to us. We want people to feel brilliant every time they interact with TrueStart, whether they’re buying one pack online or ordering coffee for hundreds of people.

We’re looking for a brilliant, switched on Customer Experience Executive to help us scale that TrueStart magic!

About the Role

You’ll be the heartbeat of TrueStart’s D2C customer relationships - delivering warm, fast and genuinely helpful support that turns customers into loyal fans.

As Customer Service Executive, you’ll own the day-to-day inbox of Gorgias, resolving queries with personality and care, while proactively looking for every opportunity to improve retention and grow customer happiness & value.

In this role, you’ll be a problem solver as well as a brand ambassador in every interaction as the front line of TrueStart’s customer strategy. Whether it’s rescuing a lapsed subscriber, converting a one-off buyer who has a question, amending someone’s order or simply making someone’s day better, you understand that great customer service is a commercial superpower. You bring proven experience, genuine empathy, and the drive to make every customer feel like the most important person in the room.

Key Responsibilities

1 - Own the inbox

Manage all inbound contacts across Gorgias - email, social DMs, and live chat. Respond promptly, resolve accurately and maintain clean ticket management through automations. Nothing falls through the cracks.

2 - Retain subscribers

Proactively intervene with customers who are cancelling or pausing. Use personalised outreach, tailored offers and genuine relationship building to reduce churn. You’ll know our products inside out and be able to easily and passionately sell their value.

3 - Convert and upsell

Identify natural moments in customer conversations to introduce relevant products, upgrades or bundles. Convert one-off buyers into subscribers. You’ll track and report on revenue generated through service interactions.

4 - Feed insight back into the business

Capture recurring themes, product feedback and friction points and share them with Ecommerce, Brand and Marketing to help us improve. You’ll flag emerging issues early and contribute to better FAQs and self-service resources that reduce repeat enquiries.

5 - Collaborate across the team

Work closely with Ecommerce, Marketing, and 3PL partners to resolve issues and align customer comms with campaigns and promotions. You’ll be the credible internal voice of our customers.

What Success Looks Like

Customers feel genuinely looked after, not processed. TrueStart’s CSAT and review scores reflect that.
Subscription churn is measurably lower because of proactive, personalised retention activity.
The inbox is always under control - response times are fast, tickets are resolved and nothing falls through the cracks.
You are a trusted, credible voice for the customer inside TrueStart - and your insights shape how we improve.
Upsell and retention activity generates trackable commercial impact.

To Thrive in This Role, You Need to Be..

Genuinely obsessed with the customer - their happiness is your personal metric!
Warm, personable and a natural communicator - you make people feel heard and valued in every interaction.
Resilient and someone who loves to find the solution.
Commercially aware - you understand that great service drives revenue, not just satisfaction scores.
Organised and consistent - nothing slips, KPIs are hit and the inbox never becomes a backlog.
Proactive and solution-oriented - we always find the solution (not just apologise).
Excited to grow - this role has a clear management pathway and you want to own it.

Ideal Experience

Minimum 1-2 years in a customer service role, ideally within D2C Ecommerce, subscription or FMCG.
Hands on experience with Gorgias or a similar system - ticket management, macros, tagging and reporting.
Track record of improving customer satisfaction and/or retention metrics.
Experience with subscription-based products and the nuances of subscriber support is strongly preferred. Shopify and Recharge familiarity is a plus.

Career Progression

For the right person, this role has a clear pathway to Customer Service Manager as TrueStart scales!

Immediate start possible

To apply, please email your CV to [email protected] and tell us why this role and TrueStart are perfect for you.

We are super excited to hear from you!

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Cycle to work scheme
Discounted or free food
Employee stock ownership plan
On-site parking
Paid volunteer time
Private medical insurance

Ability to commute/relocate:

Bristol BS30 6EE: reliably commute or plan to relocate before starting work (preferred)

Experience:

customer service: 1 year (required)

Work Location: In person

Quick apply

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customer experience manager jobs in knowle, bst

Customer Experience Executive

Assistant Manager