Performance analyst Work, Jobs in Knutsford, Chs (with Salaries)

Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Communication skills
- Banking
Graduate Portfolio Performance Analyst
Perch Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Health & wellbeing programme
- Work from home
Quick apply
9h
Application Support Analyst
Barclays —Knutsford
- Continuous improvement
Product Manager - Data Products
Forge Holiday Group Ltd —Chester
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Product management
- AI
- Communication skills
Quick apply
Laboratory Assistant
Tetra Tech —Manchester
- Laboratory experience
- Quality control
- Organisational skills
12d
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
13d
Data Analyst
Evontrex —Manchester
- £30,000 - £32,000 a year
- Full-time
- In-person
- SDLC
- Free parking
- Store discount
Quick apply
13d
Continuous Improvement Lead
Perch Group —Manchester
- £45,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Health & wellbeing programme
- Work from home
Quick apply
3d
Data & Business Intelligence Analyst - Life Leisure
Stockport Council —Stockport
- £33,293 a year
- Full-time
- Employee discount
7d
Data Analyst
Autotrader —Manchester
- £35,000 - £60,000 a year
Test Analyst
Royal London —Alderley Edge
- Mentoring
- Communication skills
- Annual leave
3d
KYC Analyst
Movera —Stockport
- £27,000 - £30,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
9d
Transition Co-ordinator
Barclays —Knutsford
- Communication skills
- Banking
Specialist Customer Care
Barclays —Knutsford
- Banking
Business Analyst
ZAM FM LTD —Didsbury
- £33,000 - £42,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Bachelor's degree
- Sick pay
Quick apply
Graduate Commercial Finance Analyst
Radius Limited —Crewe
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Technology Analyst - PMO (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- Google Suite
- Continuous improvement
- No degree
- Annual leave
Quick apply
IT Business Analyst
SunbeltRentals —Birchwood
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Agile
- Annual leave
Quick apply
FP&A Analyst
Ingram Micro —Northwich
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
- Referral programme
DFIR Lead Cyber Operations Analyst
Barclays —Knutsford
- Weekend availability
- Mentoring
- Leadership
- Communication skills

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Client Support Specialist

Barclays -
Knutsford

Apply Now

Job details

Permanent

Qualifications

Live chat
Customer service call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Change management
Risk management
Customer interaction
Communication skills
Banking

Full job description

Date live: 24/07/2026

Business Area: Corporate Digital Banking

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000082216

Join us as a Client Support Specialist where you will be delivering exceptional customer service whilst resolving complex customer needs or request. This role is 100% telephony-based, focusing on communication via phone.

It is a Monday – Friday position, working shifts ranging between 8am – 7pm.

To be successful as a Client Specialist Support you should have experience with:

Excellent Customer Service skills.
Good communication skills.
Problem Solving.

Some other highly valued skills may include:

Previous knowledge/experience within telephony background.
Ability to adapt to change.
Ability to manage multiple customer inquiries, tasks, and priorities.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Knutsford.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

performance analyst jobs in knutsford, chs

Client Support Specialist

Graduate Portfolio Performance Analyst

Application Support Analyst

Product Manager - Data Products

Laboratory Assistant

1st Line Support Analyst

Data Analyst

Continuous Improvement Lead

Data & Business Intelligence Analyst - Life Leisure

Data Analyst

Test Analyst

KYC Analyst

Transition Co-ordinator

Specialist Customer Care

Business Analyst

Graduate Commercial Finance Analyst

Technology Analyst - PMO (UK Remote)

IT Business Analyst

FP&A Analyst

DFIR Lead Cyber Operations Analyst

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