Operations support agent Work, Jobs in Laindon, Ess (with Salaries)

Retention Agent
Fiserv —Basildon
- Full-time
- Communication skills
8d
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
7d
Multimodal Cross Trade Operator
Westbound Logistics Services Ltd —Basildon
- £25,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
7h
Customer Support Agent
Vita Mojo —London
- Weekend availability
- Hybrid work
- Hospitality
- Annual leave
- Flexitime
Quick apply
Sales & Account Executive
The leftfield group —Maidstone
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- CRM software
- Business development
- Free parking
- Employee discount
Quick apply
AIRPORT DUTY OFFICER - LONDON
Gulf Air —London
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Operations Support Agent
FedEx EU —London
- £14.02 an hour
- Full-time
- Data entry
1d
Agent Support Assistant
iad UK —Bishop's Stortford
- £27,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Annual leave
Quick apply
6d
Car rental Customer Service
Fleeto —Dagenham
- From £27,000 a year
- Full-time
- Bilingual
- Administrative experience
- Front desk
- Free parking
Quick apply
12h
PM, Salesforce Administrator, Amazon Freight EU
Amazon EU SARL (UK Branch) —London
- Full-time
- Salesforce
- Master's degree
- AI
7d
Self-Employed Enforcement Agents
Bristow and Sutor Group —London
- Full-time
Quick apply
Support Operations Specialist
Xapien —London
- Full-time
- Hybrid work
- CRM software
- Master's degree
- Analysis skills
- Life insurance
5d
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- CRM software
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Spanish
- Hotel
Quick apply
New Business Assistant
NPS Law —Canary Wharf
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Typing
- Free parking
- Annual leave
Quick apply
8h
Customer Support Team Lead
Clipboard —London
- Weekend availability
- Remote
- Conflict management
- Training & development
- Analytics
14d
Junior Assistant - Loan Administration
Bank of China —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business
Admissions & Recruitment Coordinator
Nuova Accademia di Belle Arti —London
- Weekend availability
- Salesforce
- English
- Recruiting
Conventional Debt Relationship Manager - Global Corporate Trust
U.S. Bank National Association —London
- £95,625 - £112,500 a year
- Full-time
- Business development
- Bachelor's degree
- Conflict management

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operations support agent jobs near laindon, ess

Retention Agent

Fiserv -
Basildon

Apply Now

Job details

Full-time
8 days ago

Qualifications

Retention call handling
Complaint handling
Financial analysis
Churn prevention
Customer loyalty building
Customer interaction
Root cause analysis
Sales and customer service experience
Communication skills

Full job description

Location: Basildon, Endeavour Drive

Job ID: R-10399756

Category: Sales & Account Management

Remote

Posting Start Date: Posting Start Date: 02-August-2026

Posting End Date: Posting End Date: 17-August-2026

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Retention Agent

What does a successful Retention Agent do?

At Fiserv, a successful Retention Agent helps protect and grow our Clover merchant base by supporting merchants who may be considering leaving or who are unhappy with their current service, pricing, products, or competitive alternatives.

This role is focused on understanding merchant concerns, identifying the right retention approach, negotiating commercial solutions, and clearly demonstrating the value of Clover’s products and services. Success in this role means building trust, improving merchant satisfaction, reducing attrition, and helping merchants get the most value from their Clover relationship.

As the function evolves, this role will also take a proactive approach by identifying early signs of merchant dissatisfaction and intervening before merchants begin to look at alternative providers.

What you will do:

Manage inbound and outbound retention conversations with merchants considering termination or reviewing other providers
Investigate the root cause of merchant dissatisfaction, including pricing, service issues, operational challenges, or competitive pressure
Negotiate retention solutions that balance merchant needs with business objectives
Analyse merchant pricing structures and explain financial proposals, savings, and commercial impact in a simple and compelling way
Carry out account reviews to identify opportunities to improve merchant value and satisfaction
Demonstrate the value and full capability of Clover products and services
Promote additional Clover functionality and value-added services where relevant
Identify early warning signs that a merchant may be disengaged and take proactive action
Accurately record conversations, retention activity, and agreed next steps
Deliver against retention, revenue protection, save rate, and customer satisfaction targets

What you will need to have:

Experience in a customer-facing sales, retention, account management, or customer service role
Strong negotiation and objection-handling skills
Ability to analyse pricing structures and clearly explain financial information
Experience managing difficult customer conversations and resolving complaints
Strong commercial awareness with the ability to balance customer and business outcomes
Strong verbal and written communication skills

What would be great to have:

Experience in payments, merchant acquiring, fintech, banking, or telecommunications
Knowledge of Clover products and services
Experience working in a retention or save team
Understanding of card acceptance solutions and merchant operations

What success looks like:

Strong merchant retention rates
Revenue retained
Reduced merchant attrition
Positive customer satisfaction outcomes
Successful pricing reviews and retention negotiations
Proactive identification and support of at-risk merchants
Increased utilisation of Clover products and functionality

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Apply Now

Refine Your Search

operations support agent jobs in laindon, ess

Retention Agent

Call Centre Team Leader

Multimodal Cross Trade Operator

Customer Support Agent

Sales & Account Executive

AIRPORT DUTY OFFICER - LONDON

Customer Service Team Lead

Operations Support Agent

Agent Support Assistant

Car rental Customer Service

PM, Salesforce Administrator, Amazon Freight EU

Self-Employed Enforcement Agents

Support Operations Specialist

Senior Customer Service Advisor (Nights)

Call Centre Operator

New Business Assistant

Customer Support Team Lead

Junior Assistant - Loan Administration

Admissions & Recruitment Coordinator

Conventional Debt Relationship Manager - Global Corporate Trust

I want to receive the latest job alerts for operations support agent in laindon, ess

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