Complaints manager Work, Jobs in Laleham, Sry (with Salaries)

Duty Manager
Vignette Collection —London
- Weekend availability
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
Trade / Distribution Manager (Retail Distribution)
KeraFiber —London
- Sales
- Business development
- Bachelor's degree
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
11h
Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Assistant Investigations & Complaints Officer
House of Commons UK Parliament —London
- £37,834 - £41,998 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
8d
Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Free parking
5d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Client Services Manager
Qureos Inc —London
- £48,000 - £64,000 a year
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Annual leave
Information Governance and Complaints Service Manager
Merton Council —Merton
- £63,966 - £66,378 a year
- Full-time
- Customer service
- Project management
- Communication skills
- Annual leave
7d
Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
7d
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
12d
Operations Manager
Creative Car Park Ltd —London
- £50,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
8d
Service Desk Team Leader
Invincible Drain Care Ltd —Sunbury
- £34,000 - £37,500 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
9d
Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
Virology Quality Manager (ID4629)
Animal and Plant Health Agency —New Haw
- £38,795 - £41,375 a year
- Overtime
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Leadership
- Annual leave
- Employee discount
1d
Senior Complaints Officer
Merton Council —Merton
- £51,138 - £55,323 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Annual leave
7d
Cluster General Manager
iQ Student Accomodation —Kingston upon Thames
- £43,000 - £47,000 a year
- Full-time
- Hotel
- Driving
- Leadership
- Annual leave

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complaints manager jobs near laleham, sry

Duty Manager

Vignette Collection
London

Apply Now

Job details

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Leadership

Full job description

Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Duty Manager to inspire and lead!

Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital’s luxury lifestyle scene.

Joining the IHG portfolio in Summer 2026 as Canary Riverside Plaza London, Vignette Collection - this exciting new chapter marks the brand’s first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities and access to a luxury health club, spa and pool. As part of Vignette Collection, the hotel blends luxury hospitality with authentic, experiential and considerate travel while celebrating individuality, locality and meaningful guest experiences in one of London’s most dynamic destinations.

As a Duty Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …

Supporting our Front Office Manager to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large)
Working closely with all our Hotel departments, ensuring that any problems throughout the Hotel are dealt with swiftly and with our Guests needs at the centre of the resolution
Having a strong presence throughout the Hotel, you will be confident in helping out where is needed and always willing to go above and beyond to provide our guests with an excellent stay
Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectations
Supporting both the Front Office Team and wider Hotel Teams to ensure we are providing our guests with a seamless service
Ensuring all Team Members have completed relevant training and are confident with all aspects of their role, you will be someone who enjoys to lead and motivate your team
Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed
Working a variety of shifts including Days, Nights and Evenings (Weekends and Bank Holidays included) so you will have to be flexible and willing to work around Hotel demands

We are searching for someone who is passionate about people, thrives on delivering authentic service and takes pride in creating thoughtful guest experiences. In addition to this, we are looking for someone who has….

Duty management or team leadership experience in a property of similar size & standard.
Experience dealing with high-level service recoveries, independently problem solving to create the best resolution
Strong knowledge of health and safety procedures and policies, you will be responsible for ensuring the safety of our guests and colleagues throughout your shift
Proven track record with success at working with loyalty schemes and enrolments, previous experience working with Opera is a plus!
An awareness of market trends and the ability to implement new initiatives

Joining our team means becoming part of a luxury lifestyle brand that values individuality, authentic connections and meaningful guest experiences. In return, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career grow such as…

Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays!
Growth and development – extensive training, opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
Wellbeing –employee assistance programme available 24/7 and much more!

If you are looking to join a hotel company where you can be your authentic self, create meaningful connections and be part of an exciting new chapter for Vignette Collection in London, click apply today!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

complaints manager jobs in laleham, sry

Duty Manager

Trade / Distribution Manager (Retail Distribution)

Complaints and ME’s Manager

Senior Projects Manager Disrepair & Damp & Mould

Customer Service Manager

Assistant Customer Service Manager

Assistant Investigations & Complaints Officer