1st line support Work, Jobs in Lamberhurst, Esx (with Salaries)

IT Support Technician
CenCom Lld —Wadhurst
- £26,436.80 a year
- Full-time
- Hybrid work
- Free parking
- Work from home
Quick apply
1d
Service Desk Engineer - 1st Line
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Quick apply
Senior IT Technician
East Sussex County Council —Lewes
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
12d
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
1st Line Technician
Cyan IT —Aylesford
- £25,000 - £28,000 a year
- Full-time
- English
- Organisational skills
- SharePoint
Quick apply
6d
Senior IT Technician
University of Greenwich —Medway
- £38,784 - £44,746 a year
- Call to connect
- University
- Mentoring
- Leadership
8d
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Royal Tunbridge Wells
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Invoice Network Support Handler
1st Central —Haywards Heath
- Up to £30,500 a year
- Heavy lifting
- Writing skills
- Financial services
3d
Governance Lead
1st Central —Haywards Heath
- Up to £46,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
IT Repairs Engineer
Class Technology Solutions Ltd —Crawley
- £27,000 a year
- Full-time
- Maintenance
- English
- Windows
Quick apply
Cloud IT Technician
Natterbox Ltd —Oxted
- £25,000 - £30,000 a year
- Full-time
- Google Suite
- Salesforce
- Scripting
- Employee discount
Quick apply
10d
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Evening Receptionist
East Sussex College —Eastbourne
- £24,500 a year
- Part-time
- Organisational skills
- Front desk
- Annual leave
8d
Teacher of Barbering - September 2026
Bexhill College —Bexhill
- £27,562 - £49,725 a year
- Part-time
- English
- Education
- Plumbing
Quick apply
3d
Paid Media Manager
Thales —Crawley
- Full-time
- Remote
- Marketing
- Bachelor's degree
- Communication skills
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
Purchase Ledger Accounts Assistant (6 Month FTC)
1st Central —Haywards Heath
- £28,000 - £31,000 a year
- Data analysis skills
- Financial services
- Communication skills
8d

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IT Support Technician

CenCom Lld
Wadhurst

Quick apply

Job details

Full-time
£26,436.80 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Work from home
Canteen
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Incident queue management
Ticket management
Case note recording
Case record updates
Technical support
VoIP
IT support
Technical support incident logging
Customer support
IT incident logging
Application support
Incident log maintenance

Full job description

1st Line Service Desk Technician

Front-line support, triage and effective first-contact resolution

Department

IT Support / Managed Services

Reports to

Helpdesk Manager

Working hours

Monday to Friday, 08:30 to 17:30, with a one-hour unpaid break normally taken between 12:00 and 14:00, subject to operational cover requirements.

Core systems

Microsoft Dynamics 365, N-able, Microsoft 365 administration portals, client systems, vendor portals and approved documentation and communication channels.

Role purpose

The 1st Line Service Desk Technician is the first point of contact for CenCom managed service clients. The role focuses on accurately logging and prioritising requests, resolving common and documented issues, maintaining clear communication, monitoring alerts, and escalating cases with complete diagnostic information when they require higher authority or deeper technical expertise.

Key responsibilities

· Receive and log support requests, confirm user and client details, assess impact and urgency, and apply the correct case categorisation and priority.

· Provide first-contact troubleshooting for common user, Windows device, Microsoft 365, printing, connectivity, application and VoIP issues using approved procedures and knowledge articles.

· Resolve standard requests within documented permissions, including routine account, endpoint and software support tasks.

· Maintain accurate case notes, time entries, user communications, actions taken, evidence gathered, escalation details and resolution notes in Dynamics 365.

· Keep users informed at appropriate intervals, confirm service restoration, and close cases only when the outcome and resolution are clearly recorded.

· Review N-able alerts and managed checks, complete documented first-line actions, and route alerts requiring investigation or remediation.

· Escalate cases promptly when troubleshooting steps are exhausted, greater access is required, risk is identified, or the issue is outside first-line scope.

· Contribute fixes and clear procedural notes to the knowledge base and identify gaps in existing documentation.

· Support endpoint preparation, user onboarding and offboarding, client onboarding checks, stock handling and site visits where assigned.

Role scope and escalation boundary

Owns initial assessment, routine diagnosis and standard resolution. The role does not independently approve or implement high-risk changes, make material configuration changes outside approved procedures, or retain cases that require specialist access. Escalations must include impact, urgency, symptoms, evidence, checks completed, results and the recommended next action.

Core competencies

· Customer-focused communication and confident call and ticket handling.

· Structured troubleshooting using documented steps and sensible evidence gathering.

· Working knowledge of Windows, Microsoft 365, endpoints, basic networking, applications and VoIP.

· Accurate use of Dynamics 365, N-able and approved support tools.

· Effective prioritisation, time management and willingness to ask for support early.

· Security awareness, confidentiality and least-privilege working.

Development expectations

Progression is demonstrated through consistently strong case quality, increasing first-contact resolution, broader capability across the supported estate, reliable judgement about risk and escalation, and readiness to own more complex work. Development should include mentoring, internal learning, practical experience, vendor training and agreed certifications.

Security, compliance and operational requirements

· Follow CenCom security, compliance, access control, data protection, remote support and change processes at all times.

· Be eligible to work in the UK and provide relevant supporting documentation. The role may require DBS checks, background screening and attendance at client sites.

Hold and maintain a full UK driving licence and promptly notify the company of any change that may affect the ability to drive for work purposes.

Pay: £26,436.80 per year

Benefits:

Canteen
Casual dress
Company pension
Free parking
Sick pay
Work from home

Work Location: Hybrid remote in Wadhurst

Quick apply

Refine Your Search

1st line support jobs in lamberhurst, esx

IT Support Technician

Service Desk Engineer - 1st Line

Senior IT Technician

Trainee IT Support Engineer

1st Line Engineer

First Line Support / Helpdesk Engineer - Hybrid

1st Line Technician

Senior IT Technician

MSP 3rd Line Service Desk Technician

Mobility Support Specialist

Invoice Network Support Handler

Governance Lead

IT Repairs Engineer

Cloud IT Technician

First Response Engineer - Service Desk - MSP

Evening Receptionist

Teacher of Barbering - September 2026

Paid Media Manager

HR Systems Analyst

Purchase Ledger Accounts Assistant (6 Month FTC)

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