Customer service manager Work, Jobs in Lancing, Wsx (with Salaries)

Store Manager
Mountain Warehouse —Worthing
- Full-time
- Customer service
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Yellowave Cafe / Venue Manager
04643004 —Hove
- £28,080 - £30,000 a year
- Full-time
- Hospitality
- Customer service
- Restaurant management
- Employee discount
Quick apply
General Sales Manager
Richmond Motor Group —Bognor Regis
- Up to £85,000 a year
- Full-time
- In-person
- Training & development
- Leadership
- Free parking
- Store discount
Quick apply
Revenue and Insights Manager
Worthing Theatres and Museum —Selden
- £26,702 - £28,334 a year
- Full-time
- Data analysis skills
- Analysis skills
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
11d
Residential sales manager
Marcus Grimes Estate Agents —Henfield
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Administrative experience
- Team management
Quick apply
9d
Regional Customer Relationship Manager
Barchester Healthcare —Chichester
- From £45,000 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Trainee Shop Manager
Farmfoods —Littlehampton
- £32,648.16 - £35,306.88 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
Head of Housing Operations
Southdown —Lewes
- £66,683 a year
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
1d
Account Manager/Media Buyer Remote, Hybrid or Office Based
Fitness Marketing Agency —Haywards Heath
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
Quick apply
3d
Sales & Service Team Manager
B&Q —Worthing
- £31,000 - £40,000 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
2d
Territory Manager
Standout Field Marketing —Haywards Heath
- £27,522 a year
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Customer Excellence Manager
MPB —Brighton
- Hybrid work
- Data analysis skills
- Analysis skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
11d
General Manager
Fauna Drinks Ltd —Arundel
- £36,000 - £42,000 a year
- Weekend availability
- Hospitality
- Sales
- Restaurant management
Quick apply
3d
Subscription & Loyalty Lead
Nespresso —Crawley
- Up to £60,000 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
7d
Store Manager
Wed2B UK and ROI —Brighton and Hove
- £30,607 a year
- Weekend availability
- Customer service
- English
- Training & development
- Employee discount
Quick apply
Territory Manager
Avidity —Haywards Heath
- £27,522 a year
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Global Service Manager
Harman International —Worthing
- Engineering
- Bachelor's degree
- Continuous improvement
- Employee discount
Holiday Services Manager
Park Holidays UK —Chichester
- £30,000 - £31,000 a year
- Full-time
- Organisational skills
- Computer skills
- Guest services
- Employee assistance programme
- Employee discount

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Store Manager

Mountain Warehouse -
Worthing

Quick apply

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Operations management
Customer service
Employee relations
Performance management
Retail team management
Store management
Customer interaction
Budgeting
Training & development
Loss prevention
Retail management
Team motivation leadership

Full job description

Description

Are you a passionate leader who thrives on empowering teams and delivering exceptional customer experiences? Do you excel in driving sales, fostering collaboration, and ensuring seamless store operations? If so, Mountain Warehouse is looking for you to step into the role of Store Manager!

As the heart of our store, you’ll inspire your team to perform at their best while taking ownership of the store’s overall success. From exceeding sales targets to creating a positive and energising environment, this is your chance to lead with purpose and make an impact.

Key Responsibilities

Leadership & Team Development:

Motivate your team to deliver their best, fostering a culture of positivity, engagement, and excellence.
Build a strong and collaborative team, uniting everyone around shared goals and a vision for success.
Proactively address employee relations, resolving issues while supporting ongoing learning and development.
Communicate openly and clearly, ensuring alignment and trust across all levels of the team.
Provide your team with the knowledge and tools needed to deliver exceptional customer service.

Operational Excellence:

Oversee the daily running of the store, ensuring efficiency and compliance with company policies.
Maintain high standards of visual merchandising and housekeeping to create an inviting shopping experience.
Prioritise health, safety, and well-being by conducting regular risk assessments and maintaining a secure environment.
Recruit, retain, and develop top talent to build a high-performing and motivated team.

Sales & Performance:

Implement strategies to meet and exceed sales targets and key performance indicators (KPIs).
Take a proactive approach to loss prevention, embedding processes that minimise risks and protect profitability.
Use commercial insights to make informed decisions, manage budgets effectively, and drive consistent results.

Customer Experience:

Lead by example in delivering exceptional customer service, ensuring every interaction is memorable.
Address customer feedback thoughtfully and resolve issues to build brand loyalty.
Represent Mountain Warehouse with enthusiasm and professionalism, ensuring a positive brand image.
Build meaningful connections with your local community, inspiring loyalty through approachable and engaging initiatives.

We would like to meet someone who is

Passionate about delivering outstanding customer experiences.
A confident and experienced retail manager who thrives on motivating and empowering teams.
Skilled in managing diverse personalities with diplomacy and adaptability.
An excellent communicator, able to convey expectations and feedback clearly at all levels.
Results-driven, with a sharp focus on achieving sales and performance goals.
Solutions-focused, addressing challenges proactively while aligning with company policies.
Approachable, supportive, and trustworthy, building strong relationships with customers and colleagues alike.
Energetic and determined to tackle tasks with excellence, driving success for the team and business.

What's in it for you

Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
1 weekend off per month, with 28 days annual leave, including Bank Holidays
Access to Employee Assistance Programme, and a Colleague Hardship Scheme
Generous Colleague Referral Incentive
Auto-enrolment Pension scheme
A stable, successful and supported environment
Length of service awards

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDMP

About Mountain Warehouse

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!

Quick apply

Refine Your Search

customer service manager jobs in lancing, wsx

Store Manager

Yellowave Cafe / Venue Manager

General Sales Manager

Revenue and Insights Manager

Residential sales manager

Regional Customer Relationship Manager

Service Desk Manager

Trainee Shop Manager