Guest experience manager Work, Jobs in Leeds, Eng (with Salaries)

Guest Relations Manager
Hilton —Leeds
- £29,000 a year
- Full-time
- Bar
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
Reservations Manager
The Queens Hotel —Leeds
- £34,611 a year
- Full-time
- Hotel
- Continuous improvement
- Communication skills
- Employee discount
- Referral programme
Quick apply
Guest Service Manager
Ibis Styles Leeds City Centre Arena —Leeds
- Full-time
- CRM software
- Hotel
- Team management
- Employee assistance programme
- Employee discount
Quick apply
2d
Leisure Club Manager
Village Hotels - Leeds North —Leeds
- £37,000 - £40,000 a year
- Full-time
- Training & development
Quick apply
Duty Manager
Blackhouse Leeds —Leeds
- From £32,000 a year
- Full-time
- Restaurant management
- Supervising experience
- In-person
Quick apply
21h
General Manager
Ottoway Services Limited —Leeds
- Up to £40,000 a year
- Full-time
- Hospitality
- Data analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Meetings and Events Planning Manager
PPHE Hotel Group —Leeds
- Hotel
- Employee discount
- Referral programme
Quick apply
General Manager - Leeds
Gravity —Leeds
- £39,791.63 a year
- Weekend availability
- Recruiting
- Organisational skills
- Training & development
- Employee assistance programme
2d
Studio Manager and Content Creator
Grimm Tattoo Studio —Leeds
- £26,000 - £30,000 a year
- Weekend availability
- Social media management
- Front desk
- Cleaning
- Free parking
- Flexitime
Quick apply
5d
Assistant Manager
The Rank Group —Leeds
- From £32,500 a year
- Customer service
- Training & development
- Guest services
- Employee discount
- Sick pay
Quick apply
Estate Agent
The Property Experts —Pudsey
- £8,400 a month
- Remote
Quick apply
Duty Manager
Electric Shuffle - Leeds —Leeds
- £36,000 - £39,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
12d
Assistant Store Manager - Birstall
Oak Furnitureland —Leeds
- £45,317 - £49,454 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Free parking
- Employee assistance programme
12d
Golf Coordinator
XSEM —Leeds
- £24,950 - £26,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Guest services
- Free parking
- Health & wellbeing programme
Quick apply
2d
Health & Fitness Manager
Village Hotels - Leeds North - Leisure —Leeds
- Full-time
- Management
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Deputy General Manager
The Lost and Found Leeds Club —Leeds
- £35,000 a year
- Full-time
- Restaurant management
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
13d
Front of House Team Member
Roxy Leisure —Leeds
- £10.85 - £12.71 an hour
- Part-time
- Serving
- Bar
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Deputy General Manager- Manahatta
Arc Inspirations —Leeds
- £32,000 - £35,000 a year
- Full-time
- Bar
- Team management
- Leadership
- Paid training
- Employee discount
Quick apply
1d
Night Manager
Hyatt Place Leeds —Leeds
- £31,500 a year
- Full-time
- Hotel
- Conflict management
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Resident Manager
The Devonshire Group —Skipton
- Up to £49,000 a year
- Full-time
- Hotel
- In-person
- Communication skills
Quick apply

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Guest Relations Manager

Hilton -
Leeds

Apply Now

Job details

Full-time
£29,000 a year

Benefits

Employee stock purchase plan
Annual leave
Employee assistance programme
Employee discount

Qualifications

Front of house supervision
Hotel guest services experience
Overseeing budgeting and forecasting
Front desk
Valet parking
Team motivation leadership
Hotel front office operations
Hospitality management

Full job description

Exceptional Hospitality Starts with You

Hilton Leeds City is a sophisticated city centre hotel, perfectly positioned moments from Leeds Train Station and a short walk to the city’s financial district, premium shopping, and vibrant waterfront at Granary Wharf. Designed to meet the needs of both corporate and leisure travellers, the hotel offers stylish guest rooms, and refined public spaces. Guests can enjoy an elegant restaurant serving contemporary British and international cuisine, alongside a chic bar ideal for business meetings, networking, or unwinding after a day in the city. Hilton Leeds City combines polished service, comfort, and convenience in one of the UK’s leading commercial destinations

A WORLD OF REWARDS

Annual salary of £29,000 plus incentives
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Smart uniform provided
Free and healthy meals when on duty

Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Here's what you'll do during a typical day:

We’re looking for a charismatic and passionate Guest Relations Manager who can be the face of our Front Desk and champion an exceptional guest experience. While this role will spend time on Reception when needed, the primary focus is leading by example, inspiring the Front Office team to continuously improve service standards, and creating memorable guest interactions. The ideal candidate will have strong Front Office/Reception experience, a natural presence that builds confidence with both guests and team members, and the ability to drive engagement, accountability, and a genuine culture of hospitality.

Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Apply Now

Refine Your Search

guest experience manager jobs in leeds, eng

Guest Relations Manager

Reservations Manager

Guest Service Manager

Leisure Club Manager

Duty Manager

General Manager

Meetings and Events Planning Manager

General Manager - Leeds

Studio Manager and Content Creator

Assistant Manager

Estate Agent

Duty Manager

Assistant Store Manager - Birstall

Golf Coordinator

Health & Fitness Manager

Deputy General Manager

Front of House Team Member

Deputy General Manager- Manahatta

Night Manager

Resident Manager

I want to receive the latest job alerts for guest experience manager in leeds, eng

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