Income and advice support Work, Jobs in Leeds, Eng (with Salaries)

Income and Advice Support Officer
Yorkshire Housing —Leeds
- £28,978.63 a year
- Computer literacy
- Communication skills
- Annual leave
- Employee discount
Accounts Receivable Assistant
ITI Group —Leeds
- Up to £30,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
3d
Pension Administrator
First Actuarial —Leeds
- Hybrid work
- Communication skills
- Employee stock purchase plan
- Life insurance
Client Delivery Associate
The Private Office —Leeds
- Full-time
- Hybrid work
- CRM software
- Computer skills
- Communication skills
IT Support Coordinator
The Openwork Partnership —Leeds
- Up to £32,500 a year
- Hybrid work
10d
Sales Adviser
LifeSearch —City and Borough of Leeds
- £30,000 - £33,000 a year
- Full-time
- Annual leave
- Life insurance
Quick apply
Trainee Money Advice Caseworker
Citizens Advice —Harrogate
- £27,624 - £28,096 a year
- Full-time
- Communication skills
- Flexible schedule
5d
Payroll and Accounts Officer
Harrogate Ladies' College —Harrogate
- £27,000 - £28,500 a year
- Full-time
- Accounting
- Organisational skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
Claims Handler - Corporate Insurance and Risk
DAC Beachcroft —Leeds
- Hybrid work
- Computer literacy
- Analysis skills
- Computer skills
Quick apply
4d
Customer Delivery Driver
ASDA —Leeds
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Health, Safety and Wellbeing Adviser
Leeds City Council —Leeds
- £37,280 - £39,152 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- School
- Annual leave
2d
Learning Facilitator
Leeds City Council —Leeds
- £19.32 an hour
- Communication skills
- School
- Teaching
- Annual leave
Covid-19 and Flu Vaccinator - Housebound Patients and Within Clinic
Oxenhope Pharmacy —Keighley
- £17 an hour
- Temporary
- Medication administration
- Travel
- Care plans
Quick apply
Head of Operations
SHINE: Support and Help IN Education —Leeds
- £55,000 a year
- Part-time
- Hybrid work
- Team management
- Travel
- Contracts
Quick apply
4d
Paralegal - Corporate Insurance and Risk
DAC Beachcroft —Leeds
- Organisational skills
Quick apply
Accounts Payable Assistant
Anchor —Bradford
- Up to £28,325 a year
- Hybrid work
- Travel
- Employee discount
4d
Senior Customer Service Advisor
Barclays —York
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
5d
CRM Manager
Steer —Leeds
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Junior Software Engineer - Full Stack
Sedulo —Leeds
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- In-person
- AI
- Work from home
- Flexible schedule
Quick apply
4d
Business Development Manager - Court of Protection
Quilter —Leeds
- Full-time
- Hybrid work
- Sales
- Business development

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income and advice support jobs near leeds, eng

Income and Advice Support Officer

Yorkshire Housing -
Leeds

Apply Now

Job details

Permanent
£28,978.63 a year

Benefits

Annual leave
Company pension
Employee discount
Free fitness classes

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Arrears management
Numeracy
Tenancy sustainment support
Customer support
Customer interaction
Rent arrears recovery in social housing
Signposting to community resources
Communication skills

Full job description

Job Introduction

We’re looking for an Income and Advice Support Officer to join our Income Team and help us deliver a proactive, customer-focused service for Yorkshire Housing customers.

This is a brilliant role if you’re great with people, confident with admin and numbers, and enjoy making sure customers get the right support at the right time. You’ll be one of the first points of contact for income-related queries, helping to triage enquiries, keep information accurate, and support customers with practical, helpful advice.

What you’ll be doing

You’ll play a key role in helping the Income Team run smoothly and making sure our customers have a positive experience when they contact us. That means taking ownership of queries, keeping records up to date, and working closely with colleagues across Yorkshire Housing to get things moving.

Acting as an initial contact for income-related queries and making sure they reach the right person.
Supporting the collection of rent and other debts while promoting our Rent on Time approach.
Support Enforcement Officers with court applications, case preparation, and a range of administrative tasks to ensure efficient case management and legal compliance.
Assist in the planning and delivery of rent collection campaigns, contributing to a proactive approach to income recovery and tenancy sustainment.
Helping customers agree affordable and sustainable payment plans.
Managing customer contact through calls, emails, texts and our self-serve portal.
Working with colleagues and external agencies, including DWP and Housing Benefit, to support customers and protect Yorkshire Housing’s income.
Spotting when customers may need extra help and making sure they’re signposted to the right internal or external support.
Keeping systems, records and income-related data accurate and up to date.
Supporting day-to-day administration including direct debits, rent changes, missed payments, refunds and complaint responses.

What you’ll bring

You don’t need to know everything from day one. What matters most is that you’re organised, customer-focused and keen to learn. You’ll be comfortable handling different priorities, confident communicating with customers and colleagues, and able to keep accurate records even when things are busy.

Great communication skills and a genuine passion for helping people.
Good numeracy, literacy and attention to detail.
Experience in customer service or administration.
The confidence to support customers through complex or challenging situations.
Strong organisation skills and the ability to manage your own workload.
A flexible, adaptable approach when priorities change.
Confidence using Microsoft products and other digital systems.
A willingness to learn, improve and bring our Yorkshire Housing values to life.

It’d be a bonus if you have

Experience working in income collection.
An understanding of different tenancy types.
Awareness of debt solutions and the impact they can have on customers and tenancies.
Experience using housing management systems.

Why Yorkshire Housing?

We’re Yorkshire by name and by nature. We make it possible for people to have a place they’re proud to call home, and our people are what make that happen.

You’ll be joining a team that cares about doing the right thing for customers, working together, and making a real difference. If you’re someone who enjoys solving problems, building trust and keeping things moving, we’d love to hear from you.

At Yorkshire Housing, we want colleagues to feel free to be themselves. We’re committed to equality, diversity and inclusion, and we welcome applications from people with different backgrounds, experiences and perspectives.

What’s in it for you…

Salary: £28,978.63 (35 hours per week)
26 days annual leave (rising to 31 annually) + Bank Holidays
Permanent Contract

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

Find out more about our employment perks here!

Feeling like this could be the role for you?

At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

If you require any additional support with your application, or have any further questions please contact our friendly recruitment team via email at [email protected]

The fine print

Closing date: Sunday 23rd August 2026 (we may close early if we get lots of great candidates!)
Interviews: 1st stage via teams 26/27th Aug, 2nd stage in Leeds on 3rd September

If you’re applying for this role internally, you must inform your current line manager (it’s the right thing to do!).

Apply Now

Refine Your Search

income and advice support jobs in leeds, eng

Income and Advice Support Officer

Accounts Receivable Assistant

Pension Administrator

Client Delivery Associate

IT Support Coordinator

Sales Adviser

Trainee Money Advice Caseworker

Payroll and Accounts Officer

Claims Handler - Corporate Insurance and Risk

Customer Delivery Driver

Health, Safety and Wellbeing Adviser

Learning Facilitator

Covid-19 and Flu Vaccinator - Housebound Patients and Within Clinic

Head of Operations

Paralegal - Corporate Insurance and Risk

Accounts Payable Assistant

Senior Customer Service Advisor

CRM Manager

Junior Software Engineer - Full Stack

Business Development Manager - Court of Protection

I want to receive the latest job alerts for income and advice support in leeds, eng

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