Quality team Work, Jobs in Leeds, Eng (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Patient Bookings Team
Space Dental —Wakefield
- From £30,000 a year
- Full-time
- CRM software
- Sales
- English
- Free parking
- Store discount
Quick apply
Project Placement
Leeds City Council —Leeds
- £12.71 an hour
- Word processing
- Computer skills
- Communication skills
- Annual leave
8d
Quality Assurance (QA)
Troy Foods Ltd —Leeds
- £14.34 an hour
- Temporary
- Analysis skills
- Bachelor's degree
- In-person
- Free parking
- Employee discount
Quick apply
3h
Quality & Continuous Improvement Lead
Sulzer —Leeds
- Full-time
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Train Service Controller
Northern Trains —York
- £61,364 a year
- IT
- Communication skills
- Employee assistance programme
- Employee discount
6d
Office Administrator
Sulzer —Leeds
- Full-time
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
Assistant Manager
Farmfoods —Leeds
- £31,449.00 - £35,306.88 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
10d
part time waitress/waiter
sous le nez —Leeds
- £12.71 an hour
- Temporary
- Hospitality
- Customer service
- English
Quick apply
Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
11d
Packaging Assistant
Vertical Drinks —Leeds
- £27,115 a year
- Full-time
- Forklift
- Warehouse experience
- Power tools
- Free parking
- Health & wellbeing programme
Quick apply
Master Scheduler
Sulzer —Leeds
- Full-time
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
Project Placement Photographic Collections
Leeds City Council —Leeds
- £12.71 an hour
- Word processing
- IT
- Computer skills
- Annual leave
Mental Health Support Worker (Bank)
Active Pathways —Leeds
- £15.07 an hour
- Part-time
- Rehabilitation centre
Quick apply
8d
RaceTrack Logistics Operative
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,272 a year
- Full-time
- Organisational skills
- Communication skills
- Teaching
20h
Data Co-ordinator
Leeds Teaching Hospitals NHS Trust —Leeds
- £28,392 - £31,157 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
1d
Warehouse Operative
PHOENIX Healthcare Distribution Limited —Wakefield
- £12.82 - £16.02 an hour
- Monday to Friday
- Communication skills
- Annual leave
- Employee assistance programme
7d
Production Operative
Surgical Innovations —Leeds
- From £12.71 an hour
- Overtime
- Organisational skills
- Warehouse experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Customer Service Officer
Leeds City Council —Leeds
- £26,403 - £28,142 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
2d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

quality team jobs in leeds, eng

Customer Resolution Team Leader

Patient Bookings Team

Project Placement

Quality Assurance (QA)

Quality & Continuous Improvement Lead

Train Service Controller

Office Administrator

Customer Service Advisor

Assistant Manager

part time waitress/waiter

Customer Service & Planning Manager

Packaging Assistant

Master Scheduler

Project Placement Photographic Collections

Mental Health Support Worker (Bank)

RaceTrack Logistics Operative

Data Co-ordinator

Warehouse Operative

Production Operative

Customer Service Officer

I want to receive the latest job alerts for quality team in leeds, eng

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