Resource planning analyst Work, Jobs in Leeds, Eng (with Salaries)

Resource Planning Analyst
Hiscox —York
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
6d
TRU Training Analyst
Northern Trains —Leeds
- £40,000 a year
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
1d
Workforce Planning Analyst
Hokben Performance and Business Operations Services —Bradford
- £2,800 - £3,400 a month
- Full-time
- Data analysis skills
- Analysis skills
- In-person
Quick apply
Portfolio Management Analyst
Hiscox —York
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
External Developer Support Manager (Service Desk Manager)
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
1d
eBilling Supervisor
Maples Group - Legal Services —Leeds
- Microsoft Word
- Continuous improvement
- Team management
- Health & wellbeing programme
- Life insurance
12d
Time and Motion Analyst (3 Month Contract)
Mac's Truck Sales Ltd —Huddersfield
- £15 - £20 an hour
- Engineering
- Data analysis skills
- English
- Free parking
Quick apply
3d
Assurance Analyst (Tech) (Rgn) in DIGITAL ASSURANCE & PRODUCTIVITY DIVISION
Bank of England —Leeds
- £30,240 - £34,020 a year
- Weekend availability
- Microsoft Powerpoint
- Project management
- Presentation skills
- Annual leave
- Flexible schedule
8d
DPC Programme Reporting Lead
Yorkshire Water —Bradford
- £37,550 - £46,937 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Annual leave
- Flexible schedule
9d
Maintenance Assurance Data Analyst
Yorkshire Water —Bradford
- £36,966 - £46,166 a year
- Full-time
- Hybrid work
- Data analysis skills
- Machine learning
- AI
- Annual leave
- Flexible schedule
Key Account Manager
TransUnion —Leeds
- Full-time
- Communication skills
- Employee stock purchase plan
- Annual leave
4d
Business Solutions Manager - Commercial (BSM)
Univar Europe Ltd. —Bradford
- CRM software
- Bachelor's degree
- Business
Client Services Manager
Ameresco —Leeds
- Full-time
- Hybrid work
- Customer service
- Team management
Pensions Calculation Analyst
Civica —Leeds
- Hybrid work
- Customer service
- Travel
- Mentoring
- Annual leave
- Referral programme
Quick apply
Senior Director, Global Project Controls
Tait —Pontefract
- Full-time
- Engineering
- Master's degree
- Bachelor's degree

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Resource Planning Analyst

Hiscox -
York

Apply Now

Job details

Full-time
6 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Resource allocation planning
Stakeholder collaboration
Stakeholder liaison
Microsoft Office Suite
Analysis skills
Communication skills
Analytics
Rota coordination

Full job description

Job Type:

Permanent

Build a brilliant future with Hiscox

Within Hiscox we are dependent on timely data and forecasting to ensure the best business service is delivered to our customers. Through correct forecasting, scheduling and real time workforce management we deliver a quality of service that is unrivalled in our industry.

This is an exciting opportunity to join the Resource Planning Team as an Analyst, where you’ll play a key role in shaping workforce planning and service optimisation across Hiscox UK operations.

We’re looking for someone with strong analytical thinking and a proactive mindset—prior experience in Resource Planning is essential, and you'll be given the training and support needed to develop further in the role and grow your expertise across forecasting, scheduling and workforce management.

As a Resource Planning Analyst, you’ll help ensure we have the right people in the right place at the right time—across both front and back office teams. You’ll contribute to mid- and short-term planning, helping us meet and exceed customer expectations in a hybrid working environment. With flexible working now embedded in our culture, your work will be vital in maintaining service levels across a distributed workforce.

The Resource Planning team is responsible for the workforce management across our customer service and central broker underwriting teams, providing cost effective resource models that ensure financial as well as operational performance. We work closely with stakeholders across the business and in particular helping customer service teams to optimise utilisation and availability for the customer service workforce.

As a Resource Planning Analyst, you will be responsible for:

Assist with the mid-term planning process, ensuring that the right resource plan and schedules are in place to meet customer expectations in both front and back office teams.
Support workforce planning and service optimization across Hiscox UK operations, with a focus on mid-term planning.
Collaborating with service delivery teams to ensure the successful delivery of service KPIs.
Carrying out in depth analysis of historical supply and demand data to produce robust forecasts, arrival distributions and performance trends, using this information to make improvement recommendations
Schedule administration within WFM platform, using information from a variety of sources, ensuring accuracy and providing recommendations.
Development and maintenance of strong relationships with key stakeholders, providing impact assessments to enable timely and accurate decision-making.
Responds to internal customer requests through email/teams channels
Assist Real Time Planning when required, analysing call trends, performance and forecasts to make tactical decisions which impact interval level plans.
Assist with the creation and maintenance of best practice, governance, auditing and frameworks to ensure all processes are well documented.

Technical skills required for the role:

A sound understanding of operational teams
Understanding of resource planning methodologies
Practical exposure to Workforce Management (WFM) systems (e.g., scheduling/forecasting platforms)
Experience with scheduling and driving scheduling efficiency
Strong stakeholder management
Ability to utilise Microsoft Suite (Excel, Word, PowerPoint etc)

Personal attributes:

Good communication and presentation skills
Strong analytical and logical thinker
A relationship builder – comfortable working with operational teams across the business
Influencer – demonstrable skills in guiding stakeholders thinking to align with strategic objectives
Customer focussed – awareness of the impact of decisions on the Customer Experience
Attention to detail and to quality with a solid work ethic

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

Work with amazing people and be part of a unique culture

Apply Now

Refine Your Search

resource planning analyst jobs in leeds, eng

Resource Planning Analyst

TRU Training Analyst

Workforce Planning Analyst

Portfolio Management Analyst

External Developer Support Manager (Service Desk Manager)

eBilling Supervisor

Time and Motion Analyst (3 Month Contract)

Assurance Analyst (Tech) (Rgn) in DIGITAL ASSURANCE & PRODUCTIVITY DIVISION

DPC Programme Reporting Lead

Maintenance Assurance Data Analyst

Key Account Manager

Business Solutions Manager - Commercial (BSM)

Client Services Manager

Pensions Calculation Analyst

Senior Director, Global Project Controls

Other jobs to consider

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