Success manager Work, Jobs in Leeds, Eng (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
10d
Customer Success Manager
Cordance —Leeds
- Presentation skills
- Travel
- Organisational skills
- Annual leave
7d
Business Development Manager
RSM —Halifax
- £28,000 - £38,000 a year
- Full-time
- Sales
- Presentation skills
- Communication skills
- Free parking
- Sick pay
Quick apply
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Client Relationship Manager
QA Limited —Leeds
- Sales
- Customer service
- IT
- Annual leave
- Employee assistance programme
Customer Support Manager
Solera —Leeds
- Full-time
- CRM software
- Customer service
- English
Quick apply
Business Development Manager (BDM) - Leeds - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Leeds
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Customer Success Manager
Mindbody —Leeds
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
2d
Commercial Manager
Reboot Online Marketing Ltd —Leeds
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
Customer Success Manager I
GoCardless —Leeds
- £27,976 - £33,570 a year
- Sales
- Communication skills
Account Manager
NCT Evo Business Services Ltd —Leeds
- £2,600 - £3,500 a month
- Full-time
- Communication skills
Quick apply
4d
Sales Account Manager
Lutron Electronics Co., Inc —Leeds
- Full-time
- CRM software
- Business development
- Communication skills
Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Wetherby
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Account Manager Lead, Client Success (CSM)
FIS Global —York
- Full-time
- Marketing
- Customer service
- No degree
9d
Territory Sales Manager
Regional Sales Manager - Yorkshire and Northeast —Leeds
- Full-time
- Customer service
- Communication skills
Quick apply
Business Development Manager (BDM) - York - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —York
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Client Services Executive
CDS Print Services —Leeds
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
14d
Senior Account Manager
Mitie —Leeds
- Full-time
- Sales
- Travel
9d
Membership Manager
Brass Bands England —Barnsley
- £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Free parking
Quick apply
2d
Junior Enterprise Partner Manager
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Sales
- APIs
- Negotiation
- Employee assistance programme
Quick apply

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Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
10 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

success manager jobs in leeds, eng

Customer Service & Planning Manager

Customer Success Manager

Business Development Manager

Internal Sales Executive

Client Relationship Manager

Customer Support Manager

Business Development Manager (BDM) - Leeds - Circa 41k Package - 53k OTE Uncapped

Customer Success Manager

Commercial Manager

Customer Success Manager I

Account Manager

Sales Account Manager

Business Development Manager (BDM) - Wetherby - Circa 41k Package - 53k OTE Uncapped

Account Manager Lead, Client Success (CSM)

Territory Sales Manager

Business Development Manager (BDM) - York - Circa 41k Package- 53k OTE Uncapped

Client Services Executive

Senior Account Manager

Membership Manager

Junior Enterprise Partner Manager

I want to receive the latest job alerts for success manager in leeds, eng

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