Tooling manager Work, Jobs in Leeds, Eng (with Salaries)

2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
Engineering Manager
Qoria —Leeds
- Mentoring
- AI
- Communication skills
Delivery & Performance Manager
Flutter Entertainment —Leeds
- Full-time
- Hybrid work
- Agile
- Leadership
- Gym membership
IT Security Project Manager + Identity & Access Management (IAM)_Project Manager II
UST —Leeds
- Remote
- Microsoft Excel
- PMP
- Analysis skills
Back End Specialist Launch Team
Ball Corporation —Wakefield
- £502,500 - £723,600 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
Quick apply
UI Engineering Manager
Avnet —Leeds
- Full-time
- Hybrid work
- Management
- Leadership
- Communication skills
- Free parking
- Gym membership
Data Manager
JMG Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Management
- Free parking
Quick apply
11d
Regional Account Manager
Rubix —Leeds
- Full-time
- Customer service
- Business development
- Communication skills
3d
Revenue Operations Manager
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Management
- Sales
- Salesforce
- Employee assistance programme
Quick apply
11d
Front End Specialist Launch Team
Ball Corporation —Wakefield
- £62,300 - £103,800 a year
- Hybrid work
- Data analysis skills
- English
- Computer skills
- Employee assistance programme
- Life insurance
Quick apply
Senior Director of Engineering
BigChange —Leeds
- AWS
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8h
Senior Manager, Data Science & AI, FSSR
Bank of England —Leeds
- £97,920 - £110,160 a year
- Full-time
- Azure
- DevOps
- Master's degree
- Annual leave
5h
Technical Product Manager
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Analysis skills
- APIs
- Agile
- Employee assistance programme
Quick apply
8d
Senior Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Tankersley
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- ERP systems
Quick apply
9d
Technical Application Support Manager
StarCompliance —York
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
- Organisational skills
Quick apply
1d
Senior Software Engineer, Dashboard Platform
Algolia —Leeds
- £82,500 - £114,800 a year
- Remote
- English
- AWS
- JavaScript
- Work from home
Senior Java Engineer (Core Settlement), RTGS Technology
Bank of England —Leeds
- £64,480 - £72,540 a year
- Full-time
- Hybrid work
- Oracle
- Java
- SQL
- Annual leave
- Flexible schedule
Cut and Crease / Die Cutter
Solidus —Skipton
- Call to connect
Lead Cloud Engineer
Bank of England —Leeds
- £72,320 - £81,360 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Agile
- Annual leave
5h
Data Science Manager
Entain —Leeds
- Full-time
- Hybrid work
- Doctoral degree
- Java
- Master's degree

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2nd Line Manager

Babble Cloud -
Wakefield

Quick apply

Job details

Full-time

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Microsoft Windows Server
Performance management
ITIL

Full job description

Company Description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

Microsoft Modern Work
Cybersecurity
Contact Centre Technology
Mobile Solutions
Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

About Us | Leading UK Cloud Solutions Provider | Babble

Job Description

Role Purpose

Lead and develop the 2nd Line Service Desk function, managing Team Leaders and technical engineers to ensure consistent, high-quality escalated support. Own performance, technical quality, and service delivery across the 2nd Line function, driving accountability, process improvement, and alignment with business and customer expectations.

Key Responsibilities

Own customer experience for escalated tickets, ensuring high-quality resolution and communication.
Manage performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery.
Maintain control of escalation queues, backlog, and technical quality.
Work with Team Leaders to ensure consistent standards in ticket handling, prioritisation, and resolution.
Regularly engage with Team Leaders to stay close to workload pressures, risks, and team challenges.
Coach and support Team Leaders, ensuring effective leadership, development time, and structured 1-2-1s.
Identify and drive improvements across 1st, 2nd, and 3rd Line processes using data and feedback.
Escalate wider service issues with clear recommendations.

Core Competencies

Leadership & Coaching — Develop Team Leaders through regular engagement, feedback, and support.
Operational Awareness — Stay close to day-to-day challenges, risks, and workload pressures.
KPI & Data-Driven Management — Use performance data to target action and improve outcomes.
Process Ownership & Improvement — Design and refine practical, efficient service processes.
Judgement & Decision Making — Make informed decisions and escalate appropriately.
Communication & Alignment — Keep Team Leaders aligned and ensure service delivery meets business and customer expectations.

Technical Skills / Knowledge

Strong understanding of 2nd Line support environments: Microsoft 365, Windows Server, Networking fundamentals, Endpoint management, UC, Connectivity.
Ability to assess technical quality of escalations, resolutions, and documentation.
Confident working with 2nd/3rd Line, NOC, and Infrastructure teams on complex issues.
Knowledge of service desk tooling, reporting, and ticketing systems.
Awareness of problem management, RCA, and ITIL-aligned best practice frameworks.

Qualifications

Proven experience as a Service Desk Manager or Senior Team Leader within an MSP.
Strong background in 2nd Line support and escalation management.
Experience managing Team Leaders or senior technical staff.
Demonstrable experience in KPI-driven performance management and service improvement.

Additional Information

Why work for Babble?

Annual Leave: 20 days’ paid holiday
Public Holidays: 12 paid bank holidays
Pension: Statutory pension provision
Sick Leave: 20 days’ statutory sick pay
Working Pattern: 10‑day fortnight
Work Environment: Full‑time, office‑based role
Parental Leave: Statutory maternity and paternity leave

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider

Quick apply

Refine Your Search

tooling manager jobs in leeds, eng

2nd Line Manager

Engineering Manager

Delivery & Performance Manager

IT Security Project Manager + Identity & Access Management (IAM)_Project Manager II

Back End Specialist Launch Team

UI Engineering Manager

Data Manager

Regional Account Manager

Revenue Operations Manager

Front End Specialist Launch Team

Senior Director of Engineering

Senior Manager, Data Science & AI, FSSR

Technical Product Manager

Senior Implementation Consultant

Technical Application Support Manager

Senior Software Engineer, Dashboard Platform

Senior Java Engineer (Core Settlement), RTGS Technology

Cut and Crease / Die Cutter

Lead Cloud Engineer

Data Science Manager

I want to receive the latest job alerts for tooling manager in leeds, eng

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