Trust manager Work, Jobs in Leeds, Eng (with Salaries)

Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
8d
Overnight Project Navigator
St George's Crypt —Leeds
- £32,098.80 a year
- Full-time
- Cooking
- Microsoft Office
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
13d
Bridge Manager
The Featherstone Academy —Pontefract
- £32,578 - £34,812 a year
- Full-time
- Working with children
- Mentoring
- Teaching
- Free parking
- Health & wellbeing programme
Quick apply
8d
General Manager
Bannatyne —Leeds
- £50,000 a year
- Weekend availability
- Team management
- Leadership
- Annual leave
- Employee assistance programme
1d
Trust & Statutory Fundraising Manager
Royal Armouries Museum —Leeds
- £35,897 - £41,282 a year
- Weekend availability
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
General Manager
National Trust —York
- £54,639 a year
- Weekend availability
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
2d
Communications Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £39,959 - £48,117 a year
- Full-time
- Organisational skills
- Teaching
12d
Business Support Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Communication skills
- Teaching
6d
Deputy support manager
Leeds and York Partnership NHS Foundation Trust —Leeds
- £39,959 - £48,117 a year
- Weekend availability
- Annual leave
- Employee discount
11d
Operations Manager
BDO —Leeds
- Full-time
- Management
- Project management
- Leadership
- Annual leave
Regional Manager
WeBuyAnyCar —Leeds
- Up to £37,500 a year
- Rotating shift
- Management
- Driving
- Leadership
Quick apply
14d
Trust Manager
The Progeny Group Limited —Leeds
- Full-time
- Hybrid work
- Project management
- Accounting
- Organisational skills
Quick apply
8d
Cancer Pathway Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £28,392 - £31,157 a year
- Full-time
- Communication skills
- Teaching
4d
Programme Manager for Service Development and Transformation - Northpoint
Calderdale Council —Leeds
- £48,340 - £55,600 a year
- Full-time
- Communication skills
- Annual leave
Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
8d
Estate Agent
The Property Experts —Lofthouse
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Patient Feedback Co-Ordinator
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Part-time
- Microsoft Office
- Analysis skills
- Organisational skills
1d
WYLVEP Programme Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Sales
- Social media management
- Project management
- Annual leave
4d
Care Coordinator
Leeds and York Partnership NHS Foundation Trust —Leeds
- £32,073 - £39,043 a year
- Part-time
- Annual leave
- Employee discount
12d

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Customer Service & Planning Manager

Grease Guru Ltd -
Leeds

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
8 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Management
Customer service
Facilities management
Supply chain
English
Microsoft Office
Supervising experience
Leadership
Communication skills

Full job description

Customer Service & Planning Manager

Salary 35k to 40K DOE

Working Hours
This is a full-time, office-based role working 40 hours per week, Monday to Friday from 8:00am to 4:30pm, with a 30-minute unpaid lunch break.

About Grease Guru

At Grease Guru, we put our customers at the heart of everything we do. We deliver reliable, high-quality grease management solutions, helping businesses stay compliant and operate efficiently.

We pride ourselves on getting it right first time, building strong relationships, and providing a responsive, dependable service our customers can trust. As we continue to grow, we are focused on creating a customer-first culture driven by performance, accountability, and continuous improvement.

Overview

We are seeking an experienced customer service manager to lead and develop our customer service and scheduling team within the fat, oil and grease (FOG) management industry, specialising in servicing, installing, and repairing grease traps.

This is an opportunity for a strong leader to adapt and transform our existing customer service and scheduling team into a high performing customer-first, data-driven department. You will lead an established, small team at our head office in Leeds and will be responsible for implementing leading class customer service standards, by improving customer SLA performance and strengthening our customer relationships and customer retention.

Leadership

Lead, manage and develop the customer service and scheduling team
Lead and develop the existing team members to improve our overall customer service strategy by driving a customer first culture.
Train and upskill colleagues in customer service best practices.

Customer Experience

Set a positive example by acting as a role model for excellent customer service through direct customer interaction.
Serve as the “voice of the customer” within the operational and customer service teams.
Handle and resolve customer complaints through to satisfaction, managing the escalation process, and analysing customer feedback to identify opportunities for improvement.
Create and maintain strong relationships with all new and existing customers, ensuring their needs and SLAs are met.
Support customer retention through improving planning efficiency.

Operational & Works Planning

Oversee the overall planning and scheduling of service work, reactive call outs and installation works to ensure we get it right first time.
Monitor the performance of our key customer metrics such as response times and SLAs, while highlighting and managing risks to increase success rate.
Own and manage customer SLAs, ensuring the team consistently meets targets.
Work closely with operational team management, field service teams, sales, and finance to ensure service delivery.
Identify and pre-emptively manage risks to service delivery.
Produce regular reports on service delivery and customer SLAs for senior management.

About you - Skills & Experience Required

Proven experience as a customer service manager or team leader.
Strong communication skills, in person and in writing.
Strong leadership and people skills.
Excellent problem solving and conflict resolution abilities.
Written language and IT literacy - ability to manage complex spreadsheets, customer facilities management portals and the full MS Office suite.
Ability to analyse data to highlight trends and opportunities for improvement.
Comfortable working in a fast paced environment with competing priorities.

Pay: £35,000.00-£40,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

trust manager jobs in leeds, eng

Customer Service & Planning Manager

Overnight Project Navigator

Bridge Manager

General Manager

Trust & Statutory Fundraising Manager

General Manager

Communications Manager

Business Support Manager

Deputy support manager

Operations Manager

Regional Manager

Trust Manager

Cancer Pathway Manager

Programme Manager for Service Development and Transformation - Northpoint

Operations Manager

Estate Agent

Senior Project Manager

Patient Feedback Co-Ordinator

WYLVEP Programme Manager

Care Coordinator

I want to receive the latest job alerts for trust manager in leeds, eng

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