Complaints manager Work, Jobs in Leeds, Wyk (with Salaries)

Compliance Manager
1ST LOCATE (UK) LIMITED —Leeds
- £45,000 - £60,000 a year
- Full-time
- Analytics
Quick apply
Operations and Customer Experience Manager
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Annual leave
8d
Duty Manager - Leeds Bradford Airport
Unifi —Yeadon
- £14.82 an hour
- Weekend availability
- Team management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Reporting and Offender Manager
Home Office —Leeds
- £34,415 - £34,931 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
1d
Risk and Compliance Manager - Northpoint Wellbeing
Calderdale Council —Leeds
- £48,340 - £55,600 a year
- Full-time
- Analysis skills
- Analytics
- Annual leave
Complaints Manager
Zego —Halifax
- Hybrid work
- Continuous improvement
- Team management
- Training & development
Quick apply
8d
Operational Lead
Bradford District Care NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
Department Manager
RNL Residential Ltd —Leeds
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
Quick apply
7d
CS Team Managers - Customer Service Team Manager
Evri —Morley
- £30,750 a year
- Full-time
- Communication skills
- Time management
Assistant Service Centre Manager
General Anaesthetic Services Ltd —Keighley
- £36,000 - £41,000 a year
- Overtime
- Maintenance
- Assembly
- Continuous improvement
- Free parking
Quick apply
Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Full-time
- Management
- Experience working with individuals with disabilities
- Rehabilitation centre
Business Operations Manager
ChatterBug Ltd —Leeds
- £40,000 - £45,000 a year
- Full-time
- Team management
- Recruiting
- In-person
Quick apply
9d
Operations Manager (International Trade Operations)
Animal and Plant Health Agency —York
- £42,665 - £46,765 a year
- Part-time
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee discount
11d
Regional Director - North East and Yorkshire
Avery Healthcare —Leeds
- £80,000 - £85,000 a year
- Continuous improvement
- Travel
- Budgeting
Quick apply
1d
Head of Directorate Change and Director’s Office
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
2d
Night Manager
Hyatt Place Leeds —Leeds
- £31,500 a year
- Full-time
- Hotel
- Conflict management
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Regional Security Manager
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Full-time
- Hybrid work
- Writing skills
- Presentation skills
- Work from home
8d
Breast Screening Programme Manager
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
14d
Senior Property Manager
LRG —Leeds
- Monday to Friday
- Hybrid work
- Team management
- Recruiting
- Organisational skills
- Employee discount
Quick apply
H&S Team Manager
Leeds City Council —Leeds
- £39,862 - £42,839 a year
- Full-time
- Presentation skills
- Continuous improvement
- Conflict management
- Annual leave

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Compliance Manager

1ST LOCATE (UK) LIMITED -
Leeds

Quick apply

Job details

Full-time
£45,000 - £60,000 a year

Qualifications

Financial Conduct Authority guidelines
Stakeholder engagement
Non-conformance investigation
Stakeholder liaison
Coaching
Compliance audits
Compliance monitoring
Organisational compliance experience
Risk management
Root cause analysis
Financial compliance & regulatory experience
Corporate regulatory compliance oversight
Analytics
Stakeholder management

Full job description

Role: Compliance Manager

Salary: £45,000 - £60,000

Location: Colton, Leeds

Hours: 35 per week

Job Description

First Locate is one of the UK's leading outsourced debt resolution and customer account management providers, supporting major organisations across utilities, retail, government, and financial services. With a strong focus on customer outcomes, vulnerability, and regulatory excellence, the Compliance Manager will play a key role in ensuring the business continues to operate in line with FCA requirements, Consumer Duty expectations, and industry best practice.

Reporting to senior leadership, you will provide expert compliance oversight across collections, debt resolution, customer contact, and operational processes. The role is responsible for maintaining a robust compliance framework, supporting a culture of fair customer treatment, and ensuring the business meets its regulatory obligations as an FCA-authorised firm.

So that’s us, now let’s talk about your role:

Regulatory Compliance

Act as the subject matter expert for FCA regulations, Consumer Credit requirements, and collections-related regulatory obligations.
Ensure ongoing compliance with the FCA Consumer Credit Sourcebook (CONC), Consumer Duty requirements, and applicable industry standards.
Monitor regulatory developments and assess their impact on First Locate's operations, policies, and customer journeys.
Provide practical compliance advice and challenge to senior management on regulatory risks, conduct matters, and emerging issues.
Support engagement with regulators, industry bodies, and external stakeholders where required.

Compliance Monitoring & Assurance

Develop and deliver a risk-based Compliance Monitoring Programme across collections, debt resolution, customer service, and payment processing activities.
Review customer interactions, including calls, correspondence, and digital communications, to ensure regulatory compliance and positive customer outcomes.
Conduct thematic reviews focusing on key areas such as vulnerability, financial difficulty, affordability considerations, complaints, and customer treatment.
Identify, investigate, and report compliance breaches, ensuring effective root-cause analysis and remediation.

Customer Outcomes & Vulnerability

Champion First Locate's commitment to treating customers fairly and delivering positive outcomes throughout the debt resolution process.
Oversee and enhance frameworks supporting customers experiencing financial difficulty or vulnerability.
Ensure collection strategies, communication approaches, and repayment solutions align with FCA expectations and Consumer Duty principles.
Provide oversight of customer outcome monitoring and vulnerability reporting to support continuous improvement. First Locate's customer-focused and empathetic approach is central to its service model.

Governance, Policies & Controls

Develop, review, and maintain compliance policies, procedures, and controls to reflect regulatory requirements and business objectives.
Support governance forums and leadership teams through the provision of compliance MI, regulatory updates, and risk reporting.
Ensure operational processes and controls remain effective, proportionate, and aligned to regulatory expectations.
Contribute to internal audits, client audits, and regulatory reviews as required.

Risk Management

Identify, assess, and monitor compliance and conduct risks across the business.
Maintain compliance risk registers and support enterprise risk management activities.
Investigate incidents, complaints, regulatory breaches, and control failures, recommending appropriate corrective actions.
Drive continuous improvement initiatives to strengthen controls and reduce regulatory risk exposure.

Training & Culture

Deliver engaging compliance training and awareness programmes across operational and leadership teams.
Coach managers on regulatory expectations, Consumer Duty obligations, and good customer outcomes.
Promote a strong culture of accountability, integrity, and compliance across the organisation.
Support the embedding of compliance and customer-centric behaviours throughout the employee lifecycle.

What we need from you?

Proven experience within a Compliance Manager, Compliance Business Partner, Regulatory Compliance, or Conduct Risk role.
Strong knowledge of FCA regulations, Consumer Credit legislation, and the Consumer Credit Sourcebook (CONC).
Experience within collections, debt resolution, debt purchase, financial services outsourcing, or consumer credit environments.
Sound understanding of Consumer Duty, vulnerable customer requirements, and conduct risk management.
Experience designing and delivering compliance monitoring and assurance programmes.
Excellent analytical, investigation, reporting, and stakeholder management skills.
Ability to influence at all levels and translate regulatory requirements into practical operational solutions.

Please find the full job description and a list of our great benefits attached below.

Quick apply

Refine Your Search

complaints manager jobs in leeds, wyk

Compliance Manager

Operations and Customer Experience Manager

Duty Manager - Leeds Bradford Airport

Reporting and Offender Manager

Risk and Compliance Manager - Northpoint Wellbeing

Complaints Manager

Operational Lead

Department Manager

CS Team Managers - Customer Service Team Manager

Assistant Service Centre Manager

Service Delivery Manager

Business Operations Manager

Operations Manager (International Trade Operations)

Regional Director - North East and Yorkshire

Head of Directorate Change and Director’s Office

Night Manager

Regional Security Manager

Breast Screening Programme Manager

Senior Property Manager

H&S Team Manager

I want to receive the latest job alerts for complaints manager in leeds, wyk

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