Customer experience leader Work, Jobs in Leeds, Wyk (with Salaries)

Helpline Adviser
Scope —Leeds
- £25,563.66 a year
- Full-time
- Annual leave
- Employee discount
Casual Sales Assistant (Leeds United)
Fanatics Commerce —Leeds
- Customer service
- POS
- Communication skills
Quick apply
8d
Customer Operations Support Manager
Leeds Building Society —Leeds
- Hybrid work
- Continuous improvement
- Analytics
12d
Multichannel Cx Agent
Vintage.com —Morley
- £26,250 a year
- Full-time
- CRM software
- Writing skills
- Continuous improvement
Quick apply
Anthropologie Sales Associate - Leeds, UK
Anthropologie —Leeds
- Part-time
- Customer service
- Merchandising
- Leadership
- Annual leave
- Employee assistance programme
3d
Customer Service Advisor
Manning Stainton —Leeds
- £20,500 - £25,000 a year
- Full-time
- Customer service
- Computer literacy
- English
- Health & wellbeing programme
- Bereavement leave
Quick apply
1d
Customer Consultant - Leeds Crossgates
Nationwide Building Society —Leeds
- From £26,500 a year
- Full-time
- Banking
7d
Short-term Temporary Team Member
NEXT —Leeds
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
La Mer Counter Manager 37.5 hours, John Lewis Leeds
Estee Lauder —Leeds
- Full-time
- Customer service
- Computer literacy
- Team management
Front of House Assistant
Bannatyne —Leeds
- £12.71 an hour
- Weekend availability
- Bar
- Organisational skills
- Front desk
- Annual leave
- Employee assistance programme
14d
Assistant Manager
Starbucks —Beeston
- Part-time
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme
Fundraising Consultant
Arriba Solutions Ltd —Leeds
- From £13 an hour
- CRM software
- Customer service
- No experience needed
Quick apply
5d
General Manager
Ottoway Services Limited —Leeds
- Up to £40,000 a year
- Full-time
- Hospitality
- Data analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
1ST LOCATE (UK) LIMITED —Temple Newsam
- £27,976 a year
- Full-time
- Annual leave
Quick apply
Customer Service Team Leader
VetFit Labs Business & Technology Services Ltd. —Leeds
- £2,250 - £2,900 a month
- Full-time
- CRM software
- Computer literacy
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
3d
Deputy Store Manager
Starbucks —Leeds
- £27,500 - £29,500 a year
- Weekend availability
- Hospitality
- Team management
- Recruiting
- Store discount
- Employee assistance programme
Quick apply
Anthropologie Team Leader - Leeds, UK
Anthropologie —Leeds
- Full-time
- Sales
- Customer service
- Merchandising
- Annual leave
- Employee assistance programme
14d
Customer Information Point Clerk - 12 month FTC
Northern Trains —Leeds
- £25,679 - £30,209 a year
- Weekend availability
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
7d
Assistant Store Manager
Lovisa —Leeds
- £26,728 a year
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Floor staff / 7517 - The Stick or Twist, Leeds
J D Wetherspoon plc —Leeds
- £12.81 an hour
- Part-time
- Serving
- Bar
- Customer service
- Annual leave
- Employee discount
4d

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customer experience leader jobs near leeds, wyk

Helpline Adviser

Scope -
Leeds

Apply Now

Job details

Full-time
£25,563.66 a year

Benefits

Annual leave
Company pension
Discounted gym membership
Employee discount

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Safeguarding procedures
Customer interaction

Full job description

Job details

Job reference

REQ004878

Date posted

25/08/2026

Application closing date

04/09/2026

Location

Leeds

Salary

£25,563.66 a year

Package

27 days holiday a year (full time equivalent) plus bank holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more

Contractual hours

Job category/type

Full time

Helpline Adviser

Job description

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

Our Services team based in Leeds have an opening for 2 Helpline Advisers.

Permanent, full time (35 hours a week).

Location: This role requires weekly attendance at Scope Leeds office (3 Brewery Wharf, Leeds, LS10 1JF). We therefore ask that applicants are based within a reasonable commuting distance to the office in Leeds.

The working pattern for this role will be agreed and will be varied over shift patterns between 9am to 6pm Monday to Friday and to include some Saturday working 10am to 6pm.

Closing date for applications: 11:59pm GMT, Friday 4 September 2026.

About the role

We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope’s helpline customers. To provide support to helpline customers, supporters and donors and Scope enquiry customers.

In this role, you will:

Provide consistent high-quality responses to enquiries received at Scope’s Helpline via telephone, email, live chat, our online community, and social networking channels, within set turnaround times.
Ensure that customers feel valued and are provided with information that is tailored to meet individual need, is accurate, up to date and accessible to them.
Provide excellent customer service with a friendly and empathetic manner.
Continually update your knowledge around disability issues and to share learning across the team, to offer an expert service to Scope’s customers.
Identify the correct person/department and efficiently transfer calls internally when customers ring with general enquiries.
Ensure that details of all enquiries are logged accurately on the customer database in a timely manner and that quality data and information is maintained.
Work within Scope’s policies relating to customer confidentiality and data protection.
Follow Scope’s policy and process around safeguarding and to make decisions regarding relevant customers as appropriate.
Promote Scope and its values around equality, inclusion and the social model of disability and to present a positive image of the organisation in all aspects of work.
Contribute to team meetings and discussions and to proactively contribute to the continued improvement of the service.

The successful candidate will be subject to an enhanced DBS check.

About you

To be successful in this role, you will have:

Demonstrable experience of providing advice and information.
Experience of working in a contact centre environment with a friendly and empathetic manner.
Excellent customer service skills and be able to communicate correctly to all of Scope’s internal and external customers.
Drive and enthusiasm to the role and be able to demonstrate that you care passionately about improving the lives of disabled people.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email [email protected].
You can also find more information about requesting adjustments for interviews on our website.

Important to know:

You must meet all the essential requirements in the job description.
If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

27 days holiday plus bank holiday
Pay progression at 6 months and 2 years
Company pension
Excellent training and career development
Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
Long service awards and employee recognition awards

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk

How to apply

If you've applied for this position previously, thank you for your continued interest. There's no need to reapply, as your earlier application has already been reviewed.

Apply Now

Refine Your Search

customer experience leader jobs in leeds, wyk

Helpline Adviser

Casual Sales Assistant (Leeds United)

Customer Operations Support Manager

Multichannel Cx Agent

Anthropologie Sales Associate - Leeds, UK

Customer Service Advisor

Customer Consultant - Leeds Crossgates

Short-term Temporary Team Member

La Mer Counter Manager 37.5 hours, John Lewis Leeds

Front of House Assistant

Assistant Manager

Fundraising Consultant

General Manager

Customer Service Advisor

Customer Service Team Leader

Deputy Store Manager

Anthropologie Team Leader - Leeds, UK

Customer Information Point Clerk - 12 month FTC

Assistant Store Manager

Floor staff / 7517 - The Stick or Twist, Leeds

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