User experience architect Work, Jobs in Leeds, Wyk (with Salaries)

Service Designer- 12 Month FTC
Yorkshire Building Society —Leeds
- £55,000 a year
- Call to connect
- Hybrid work
- Financial services
- Communication skills
9d
Account Manager (Cyber)
ARO —Leeds
- £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Analysis skills
- Employee assistance programme
Quick apply
Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Analysis skills
- Agile
- Employee discount
Lead Solution Architect - National: £71,835-£81,090; London: £75,585-£84,840 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —Leeds
- £71,835 - £84,840 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Sick pay
8d
Senior Delivery Manager
Informed Solutions —Leeds
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Communication skills
- Gym membership
- Referral programme
Quick apply
Local Solution Architect
Brenntag UK Limited —Leeds
- Full-time
- Analysis skills
- Communication skills
Quick apply
Junior Networking Engineer
Network Communication Systems Ltd —Doncaster
- From £25,000 a year
- Weekend availability
- Computer literacy
- Organisational skills
- Computer skills
Quick apply
Lead Solution Architect
Medicines and Healthcare products Regulatory Agency —Leeds
- Presentation skills
- Travel
8d
Salesforce Administrator
Christians Against Poverty —Bradford
- £36,470.03 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Flexitime
- Employee discount
Lead Business Analyst - Data
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Team management
- Agile
- AI
- Employee discount
GIS Architect
Informed Solutions —Leeds
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Gym membership
- Referral programme
Quick apply
Technical Product Analyst
AND Digital —Leeds
- Full-time
- Hybrid work
- Agile
- Communication skills
Quick apply
12d
Senior Infrastructure Engineer - Network Automation
Department for Work and Pensions —Leeds
- £57,946 - £73,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Scripting
- Leadership
- Annual leave
- Employee assistance programme
8d
Senior Data Engineer
Informed Solutions —Leeds
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Communication skills
- Gym membership
- Referral programme
Quick apply
Salesforce Developer
Christians Against Poverty —Bradford
- From £46,553.04 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Agile
- Flexitime
- Employee discount
Data Architect, Databricks - Contract
Red Badger —Leeds
- Azure
- Machine learning
- Agile
Quick apply
Systems Analyst
Hiscox —York
- Full-time
- Azure
- Databases
- Continuous improvement
Principal Engineer - iGaming
CreateFuture —Leeds
- Hybrid work
- Team management
- Travel
- Mentoring
Quick apply
2d
Senior Solutions Architect (Large Retail Account)
Databricks —Leeds
- Remote
- Travel
- Mentoring
- AI
Quick apply
Senior Full Stack Engineer
Informed Solutions —Leeds
- Full-time
- Hybrid work
- Mentoring
- Training & development
- Leadership
- Gym membership
- Referral programme
Quick apply

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Service Designer- 12 Month FTC

Yorkshire Building Society -
Leeds

Apply Now

Job details

Fixed term contract
£55,000 a year
9 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Facilitation
Stakeholder collaboration
Stakeholder liaison
UX
Financial services
Multidisciplinary collaboration
Communication skills
Design prototyping

Full job description

Are you an experienced Service Designer looking for your next opportunity to make a difference? Do you want to work in a team where Service Design is more than just Blueprinting? A team that knows that UX design and Service Design work as partners but are not the same thing? Somewhere you can really make a difference?

We are working on a major transformation programme which sees YBS redesigning and digitising our approach across all of our customer facing channels. As a Service Designer in YBS you will be a driving force in designing seamless experiences to drive those changes. We are looking for people who really understand the value end to end service design can bring.

In this role, you will play a crucial part in shaping the future of our customer and colleague experience by designing seamless, engaging, human-centred services.

Along with some fantastic benefits and a culture that’s focussed on our customers and colleagues, you will be a part of a collaborative and inclusive team. This is a hybrid role with remote working and some onsite presence in our central Leeds offices.

This is a 12-month fixed term contract (with the possibility of extending).

About the role

As Service Designer, you’ll shape the future of our digital services by working collaboratively with stakeholders and designers to come up with innovative ways to meet customer needs and solve business problems. You will

Lead Service Design activities including facilitating stakeholder workshops, identifying customer pain points, business/ technology opportunities and constraints in order to design excellent customer and colleague experiences
Develop customer journey maps, service definitions, service safaris, service blueprints and user flows and work with the wider UX team and Business Analysts to design end-to-end services
Collaborate with cross-functional teams (such as Product Managers, Developers, Marketers, Architects, frontline colleagues) and other stakeholders to ensure quality and alignment between business goals, technical feasibility, regulatory requirements and user needs throughout the design and delivery process
Stay abreast of industry trends and requirements by continuously researching and sharing best practices in service design, digital transformation, and the financial services sector to ensure good outcomes for our customers
Contribute towards our creative culture by helping to drive awareness and understanding of user centred design throughout YBS

About you

You’ll already have a proven track record of designing engaging services that meet the needs of the people that use them. You will have -

At least two years' experience as a Service Designer or similar role, ideally within the Financial Services industry or a regulated environment
A strong portfolio demonstrating your experience in designing end-to-end services, from research and ideation to prototyping and implementation
A strong understanding of digital technology
Expertise in research methodologies, data analysis and drawing conclusions from insight to drive improvements and challenge the status quo
Highly proficient in design thinking principles and Service Design techniques along with an understanding of agile methodologies
Excellent facilitation, communication, presentation, and stakeholder management skills
A passion for creating user-centred solutions that meet customer and colleague needs and business objectives
Curiosity, empathy, and creativity getting to the heart of people’s needs, behaviours and motivations is your gift, and you use it to help solve their problems
A willingness to learn and try new things - be it tools, techniques, or ways of working
An understanding of AI and how it impacts customer experience and back end automation
Experience in Service Design that includes frontline services is an advantage

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.
Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on [email protected]

Apply Now

Refine Your Search

user experience architect jobs in leeds, wyk

Service Designer- 12 Month FTC

Account Manager (Cyber)

Business Analyst - Data

Lead Solution Architect - National: £71,835-£81,090; London: £75,585-£84,840 p.a. + benefits

Senior Delivery Manager

Local Solution Architect

Junior Networking Engineer

Lead Solution Architect

Salesforce Administrator

Lead Business Analyst - Data

GIS Architect

Technical Product Analyst

Senior Infrastructure Engineer - Network Automation

Senior Data Engineer

Salesforce Developer

Data Architect, Databricks - Contract

Systems Analyst

Principal Engineer - iGaming

Senior Solutions Architect (Large Retail Account)

Senior Full Stack Engineer

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