Customer care specialist Work, Jobs in Leicester, Eng (with Salaries)

Careers At Aspire UK
Aspire UK —Leicester
- Weekend availability
- Medication administration
- Care plans
- Communication skills
IPS Employment Specialist (Leicestershire Central)
Intuitive Thinking Skills Ltd —Leicester
- £27,000 - £30,000 a year
- Full-time
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Complaint Handler
NEXT —Leicester
- £14.66 - £15.50 an hour
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
- Employee discount
6d
Employment Specialist
Reed In Partnership —Derby
- £31,000 - £33,400 a year
- Full-time
- Sales
- Travel
- Mentoring
- Annual leave
- Flexible schedule
Customer Experience Specialist
Circom Limited —Coventry
- £24,000 - £26,655 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
6d
Support Worker
Dignus Group —Shepshed
- £12.71 an hour
- Overtime
- Customer service
- Organisational skills
- Care plans
- Paid training
- Annual leave
Kitchen Support Assistant
Leicester College —Leicester
- £13,956 a year
- Part-time
- Hybrid work
- Bakery
- Café
- Communication skills
- Annual leave
- Employee discount
2d
Foster Carer Recruitment Lead
Compass Fostering —Leicester
- £30,000 a year
- Full-time
- Sales
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Production Specialist
Steris —Leicester
- Full-time
- Computer literacy
- Microsoft Office
- Mechanical knowledge
Quick apply
Graduate Customer Account Executive - Luxury Labels and Packaging
Label Apeel Ltd —Leicester
- £26,000 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Bachelor's degree
- Referral programme
- Sick pay
Quick apply
3d
Home Claims Recovery Specialist
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Claims Fraud Investigator - First Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Senior Complaints Insight Specialist
Capital One UK —Nottingham
- Full-time
- Analysis skills
- Annual leave
Metering Specialist
Stadia Group Limited —Enderby
- £25,000 - £35,000 a year
- Full-time
- Heavy lifting
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
Customer Care Champion - Dispatcher
Otis —Leicester
- Full-time
- Remote
- Communication skills
Handler - DG Specialist
FedEx EU —Leicester
- £20,732.40 a year
- Part-time
- Employee assistance programme
8d
Senior Complaints Insight Specialist
Capital One —Nottingham
- Full-time
- Analysis skills
- Annual leave
7d
Admissions Adviser
The Bedford College Group —Kettering
- £25,585 - £30,915 a year
- Full-time
- Customer service
- Analysis skills
- Travel
- Annual leave
4h
Desk Adjuster - Home Claims
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Annual leave
Claims Commercial Manager - Third Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Annual leave
13d

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Careers At Aspire UK

Aspire UK -
Leicester

Apply Now

Job details

Benefits

Company pension

Qualifications

Level 3 in Health & Social Care
Driving Licence
Medication administration
Level 2 in Health & Social Care
Care plans
Communication skills
Time management

Full job description

As a Domiciliary Care Worker, you will deliver high-quality, compassionate care and support to clients in their homes. This role demands a person-centered approach that ensures the dignity, privacy, personal choice, and independence of each individual are upheld. You will assist individuals in living independently while maintaining their autonomy, responding to their unique preferences, needs, and values.

ABOUT THE ROLE

Location: Various Locations (Field-Based)

Reporting To: Registered Manager & Care Coordinator

DBS Requirement: Enhanced DBS Check

ACCOUNTABILITIES

Delivering The Highest Standard Of Quality Care To All Customers

Provide person-centred care tailored to the unique needs and preferences of each individual. Always respect the client’s choices and promote their independence.
Assist with personal care (e.g., bathing, dressing, grooming) in a respectful, dignified manner, following care plans closely.
Support with mobility and ensure safe transferring between positions or locations using appropriate moving and handling techniques.
Administer prescribed medications, ensuring correct dosage and monitoring for side effects.
Prepare meals and support clients with eating, maintaining nutritional standards and preferences.
Assist with domestic duties such as light cleaning, laundry, and shopping, ensuring a safe and comfortable living environment.
Provide companionship and engage in social activities to alleviate feelings of loneliness and promote emotional wellbeing.
Maintain accurate and up-to-date records of daily care activities, changes in condition, and any incidents.
Monitor and report any concerns regarding the customer’s health, behavior, or environment to the line manager or supervisor promptly.
Ensure safe handling of customer property and equipment, maintaining responsibility and respect.
Follow emergency procedures when necessary, ensuring the safety and well-being of clients.

Supporting the Office and your fellow team members

Keep accurate records for each customer in line with company procedures and regulatory requirements.
Attend staff meetings, training, and appraisals as required to ensure continuous professional development and team collaboration.
Report concerns or safeguarding issues to the line manager immediately, ensuring appropriate actions are taken.
Assist with covering care calls when requested, ensuring continuity of care.
Notify the office of any changes in a service user’s condition or circumstances that may affect their care needs.

ESSENTIAL SKILLS FOR THE POST

Caring and compassionate approach to people requiring care and support.
Ability to work independently and use own initiative, whilst also collaborating effectively as part of a team.
Excellent time management with the ability to maintain punctuality and reliability.
Strong communication skills, including proficiency in reading, writing, and recording accurate care logs.
Commitment to quality care, focusing on the continuous improvement of service delivery.
Attention to detail in following care plans and documenting care-related activities.
Ability to recognize and report poor practice or safeguarding concerns.
Respect for individuals’ dignity, privacy, and rights.
Adaptable in working with people of varying needs and in different home environments.

DESIRABLE SKILLS / QUALIFICATIONS

QCF Level 2 or 3 in Health and Social Care (or equivalent).
Previous experience in a care role (paid or unpaid).
Full UK driver’s license and access to a vehicle to travel between clients’ homes.
Specialist training in areas such as dementia care, moving and handling, medication administration.
Understanding of the needs of individuals with specific conditions, such as elderly care, dementia, or disabilities.
Flexible and adaptable approach to care tasks and working hours.

PERFORMANCE MEASURES:

Punctuality and timekeeping – consistently arriving on time for appointments and shifts.
Attendance – maintaining a strong attendance record and minimal unplanned absences.
Care record accuracy – ensuring all documentation is completed correctly and on time.
Adherence to care standards and care plans, ensuring clients receive the highest quality of care.
Feedback from clients and colleagues – consistently demonstrating professionalism, respect, and empathy in all interactions.
Quality of care provided – measured through service user satisfaction and feedback.

Additional Information:

Working Hours: Flexible, including evenings and weekends as required to meet the needs of clients.
Salary: Competitive, based on experience and qualifications.
Benefits: Ongoing training and professional development, paid travel time, mileage reimbursement, and pension contributions.

Interested in joining the Aspire team?

We are actively recruiting dedicated team members to join the growing Aspire team. We offer training, career development, ongoing support and career benefits.

Join our team

We are extremely proud of our team and care for them as much as for our clients.

Apply Now

Refine Your Search

customer care specialist jobs in leicester, eng

Careers At Aspire UK

IPS Employment Specialist (Leicestershire Central)

Complaint Handler

Employment Specialist

Customer Experience Specialist

Support Worker

Kitchen Support Assistant

Foster Carer Recruitment Lead

Production Specialist

Graduate Customer Account Executive - Luxury Labels and Packaging

Home Claims Recovery Specialist

Claims Fraud Investigator - First Party

Senior Complaints Insight Specialist

Metering Specialist

Customer Care Champion - Dispatcher

Handler - DG Specialist

Senior Complaints Insight Specialist

Admissions Adviser

Desk Adjuster - Home Claims

Claims Commercial Manager - Third Party

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ABOUT THE ROLE

ACCOUNTABILITIES

ESSENTIAL SKILLS FOR THE POST

DESIRABLE SKILLS / QUALIFICATIONS

PERFORMANCE MEASURES:

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