Senior it manager Work, Jobs in Leicester, Eng (with Salaries)

Senior Manager - IT Shared Service (Major Incident)
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- DevOps
- Microsoft Office
- Travel
13d
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Senior Strategic Account Manager - Energy & Utilities
The Manufacturing Technology Centre —Coventry
- £75,000 - £85,000 a year
- Full-time
- Business development
- Bachelor's degree
- IT
Quick apply
Senior Programme Manager
NHS Supply Chain —Nottingham
- £77,701 - £91,413 a year
- Hybrid work
- Patient care
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
2h
Senior Business Development Manager
The Manufacturing Technology Centre —Coventry
- £75,000 - £85,000 a year
- Full-time
- CRM software
- Sales
- Engineering
Quick apply
Senior Finance Manager
AMETEK, Inc. —Leicester
- £70,000 - £90,000 a year
- Master's degree
- Bachelor's degree
- Accounting
Risk and Compliance Reporting Analyst
Mortgage Advice Bureau —Derby
- Up to £50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
13d
Contracts Manager
MTS Cleansing Services LTD —Leicester
- £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Paid training
Quick apply
Operations Manager
Impact Food Group —Leicester
- Full-time
- Management
- Travel
- Organisational skills
- Annual leave
Quick apply
9d
GTM Project Manager
Ideagen —Ruddington
- PMP
- Project management
- Driving
Senior Project Manager
PickEverard —Leicester
- Presentation skills
- Contracts
- IT
- Annual leave
- Employee assistance programme
Senior Quality Manager
Brush Group —Loughborough
- Hybrid work
- Engineering
- Continuous improvement
- IT
- Employee assistance programme
- Life insurance
2d
Senior Mobilisation Manager
Rolls-Royce SMR —Derby
- £71,000 - £93,187 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Travel
Senior People Performance Manager
Impression Digital —Nottingham
- £37,900 a year
- Hybrid work
- Travel
Project Manager
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Annual leave
- Employee discount
9d
Major Incident Management Lead
Coventry Building Society —Coventry
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
8d
Head of Industrial Relations
ASCL —Leicester
- £68,602 a year
- Full-time
- Leadership
- School
- Annual leave
6h
Senior Pricing & Costing Analyst
Yü Group —Nottingham
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
HSEQ Manager
Wilten Construction —Market Harborough
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Free parking
Quick apply
4h
Senior Programme Manager
RS Group —Corby
- Remote
- Management
- Project management
- Agile

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Senior Manager - IT Shared Service (Major Incident)

Coventry Building Society -
Coventry

Apply Now

Job details

Permanent | Full-time | Fixed term contract
£68,000 - £93,500 a year
13 days ago

Qualifications

ITIL Certification
Incident management
DevOps
Microsoft Office
ITIL
Agile
Financial services
Leadership
Banking

Full job description

About the role

Reporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.

The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.

As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.

This is a leadership role as defined by the Group’s leadership capability framework. In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas. You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.

We operate on a function led hybrid approach, with two to three days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role can be based in Coventry or Manchester.

About you

You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.

Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and able to structure both technical and business information in a clear and concise manner.

Be an authentic ‘servant-leader’ who takes responsibility for ensuring the team’s success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes. A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.

For this role you’ll need to have:

Significant experience in Major Incident Management leadership, within financial services and ideally within Banking
Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environments
Strong understanding of ITIL practices, particularly Incident, Problem and Service Reporting.
Experience working with complex, always-on technology estates and third-party service providers.
Demonstrated experience producing executive-grade operational insight and reporting.
Ability to engage confidently with Risk, Audit and Regulatory stakeholders.
ITIL Foundation with further qualification in one or more relevant ITIL process.
Working understanding of Agile Ceremonies and DevOps Techniques.
Essential experience of working in a complex, pressurised production environment in the Banking industry
Use of Microsoft Office Products

Experience in these areas would be helpful:

Public Cloud, Customer-facing and member-facing systems, Infrastructure experience

Full-time 35 hours

About us

If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]

This is a permanent role and is at M3 Senior Manager grade

For all colleagues applying for our FTC roles, please note that this will be treated as a secondment opportunity.

Flexibility and why it matters.

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Location

Hybrid

Apply Now

Refine Your Search

senior it manager jobs in leicester, eng

Senior Manager - IT Shared Service (Major Incident)

Senior Customer Success Manager

Senior Strategic Account Manager - Energy & Utilities

Senior Programme Manager

Senior Business Development Manager

Senior Finance Manager

Risk and Compliance Reporting Analyst

Contracts Manager

Operations Manager

GTM Project Manager

Senior Project Manager

Senior Quality Manager

Senior Mobilisation Manager

Senior People Performance Manager

Project Manager

Major Incident Management Lead

Head of Industrial Relations

Senior Pricing & Costing Analyst

HSEQ Manager

Senior Programme Manager

I want to receive the latest job alerts for senior it manager in leicester, eng

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