Customer service manager Work, Jobs in Leicester, Lec (with Salaries)

Customer Service Manager
William Davis —Loughborough
- Full-time
- Microsoft Word
- Management
- In-person
- Sick pay
Quick apply
10d
Contact Centre Leader - Complaints
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Senior Complaints Operations Leader
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
9d
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
12d
Key Lead - Highcross, Hollister
Hollister —Leicester
- POS
- Communication skills
- Store discount
- Employee discount
12d
Sales Development Manager - Desk Based, Based anywhere in the UK
Ecolab Inc. —Leicester
- Overtime
- Remote
- Customer service
- English
- Hotel
6d
Events Manager
The In-House Agency —Derby
- £35,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Organisational skills
- Budgeting
Quick apply
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Customer Care and Planning Manager
Effective Energy Group —Leicester
- Continuous improvement
- Team management
- Leadership
Quick apply
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Nationwide Mobile Operations Support Manager
First Fence —Swadlincote
- £50,000 a year
- Full-time
- Management
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
Quick apply
5d
Senior Operations Manager - The Oaks Coventry
Student Roost —Coventry
- £45,000 - £48,000 a year
- Hospitality
- Sales
- Continuous improvement
Quick apply
Customer Relations Manager
Taylor Wimpey —Leicester
- Weekend availability
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
2d
Assistant Manager – The Old Post Office Tearoom
The Old Post Office Tearoom —Leicester
- £32,000 a year
- Weekend availability
- Restaurant management
- Supervising experience
- Driving
- Free parking
- Employee discount
Quick apply
9d
Customer Service Manager - Furniture and Lighting
Soane Britain —Leicester
- Full-time
- Continuous improvement
- Training & development
- Leadership
9d
Capital Account Manager
Steris —Leicester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply
Account Manager
Safetykleen —Loughborough
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Team Leader
Card Factory —Wigston Magna
- £13 an hour
- Customer service
- Leadership
6d
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
No2 Deputy Manager
Schuh —Leicester
- Full-time
- Customer service
- Recruiting
- Training & development
- Relocation assistance
- Employee assistance programme

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Customer Service Manager

William Davis -
Loughborough

Quick apply

Job details

Full-time
10 days ago

Benefits

On-site gym
Company pension
Sick pay
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Driving Licence
Management
Inbound customer enquiry call handling
Appointment booking and call handling
Customer support
Customer interaction
Household contractor coordination
Communication skills
Time management

Full job description

William Davis Homes is a leading house builder constructing quality new homes for sale across the East and West Midlands. An exciting opportunity has arisen for an experienced Customer Service Manager to join its team.

Reporting to the Head of Customer Service, we are seeking an enthusiastic individual who is passionate about delivering exceptional customer service and upholding the quality and standards of William Davis Homes.

The Customer Service Manager is responsible for the day-to-day management of customer issues received. This is a responsive role, requiring excellent communication and troubleshooting skills to ensure customer issues are resolved in a timely manner and necessary resources are allocated to undertake work in customers’ homes where required.

Primary responsibilities include:

Management of customer communications - monitoring the customer services inbox and responding to telephone calls ensuring all correspondence is logged.
Carrying out customer home visits where required
Liaising with the NHBC and allocating any inspections as required
Providing feedback to internal departments to drive improvements and efficiencies
Appointment and diary management for contractors and customer service operatives
Maintaining a point of contact for the customer service operative for any technical/personal support required
Ensuring materials are available as required to facilitate remediation works
Completing weekly timesheets for customer service operatives
Managing timescales for customers for any remediation works, ensuring customers are kept fully informed throughout any process taking place in their home
Ordering materials for the customer service team, processing invoices as required and ensuring any contra-charges are notified to the commercial team
Ensuring data is being pulled and recorded correctly in Housebuilder system for all customer contact
Ensuring health and safety procedures for customer service operatives are followed and site regulations are adhered to

Key skills and competencies:

Passion to deliver exceptional customer service
Solution focussed with good troubleshooting skills
Strong written and verbal communication skills
Excellent organisational, planning and time management skills
Good IT skills including Excel and Word.
Good construction knowledge preferable but not essential
Previous experience in a similar role preferable
Driving license essential

In return this position offers a competitive salary and benefits package and the opportunity to join one of the region’s most longstanding and respected house builders.

Job Type: Full-time

Benefits:

Company pension
On-site gym
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in leicester, lec

Customer Service Manager

Contact Centre Leader - Complaints

Senior Complaints Operations Leader

General Manager

Key Lead - Highcross, Hollister

Sales Development Manager - Desk Based, Based anywhere in the UK

Events Manager

CRM Manager

Customer Care and Planning Manager

Head of Client Experience

Nationwide Mobile Operations Support Manager

Senior Operations Manager - The Oaks Coventry

Customer Relations Manager

Assistant Manager – The Old Post Office Tearoom

Customer Service Manager - Furniture and Lighting

Capital Account Manager

Account Manager

Team Leader

Global Senior Manager, Customer Happiness (1 year contract)

No2 Deputy Manager

I want to receive the latest job alerts for customer service manager in leicester, lec

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