Customer experience manager Work, Jobs in Leith, Edh (with Salaries)

Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £43,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Analysis skills
Quick apply
Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE
triSaaS (Enhance) —Edinburgh
- £32,000 - £36,000 a year
- Full-time
- Hospitality
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
6d
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Sales and Marketing Manager
Raeburn Training —Kirkcaldy
- £45,000 - £55,000 a year
- Full-time
- Sales
- Marketing
- Social media management
- Free parking
Quick apply
9d
Bar & Accommodation Manager
B&L Bars —Kinghorn
- £24,420 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Management
Quick apply
8d
Centre Manager
Cubo Work —Edinburgh
- £35,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
5d
Customer Experience Manager
Sainsbury's —Edinburgh
- £32,700 a year
- Management
- Leadership
- Employee discount
6d
Event Operations Manager
Sodexo —Edinburgh
- £36,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
Quick apply
8d
General Manager
Western Nissan —Loanhead
- Up to £85,000 a year
- Full-time
- Management
- In-person
- Store discount
- Annual leave
Quick apply
1d
Store Manager
WOURTH Group —Edinburgh
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Store discount
- Employee discount
Quick apply
13d
Trainee Campaign Manager
Open Alliances Group Ltd —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Sales
- Social media management
- Customer service
- Free parking
- Paid training
Quick apply
6d
Competitions Assistant - Royal Highland Show
Royal Highland and Agricultural Society of Scotland —Edinburgh
- £27,500 - £29,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
- Free parking
- Life insurance
Quick apply
1d
Customer Service Manager
Grant Westfield —Edinburgh
- Management
- Customer service
- No degree
- Annual leave
- Employee discount
Bershka Edinburgh General Manager
INDITEX —Edinburgh
- Full-time
- Sales
- Leadership
Quick apply
Operations Manager
Specialized Signs Ltd —Newbridge
- £40,000 - £48,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Project/Account Manager
RHT Group —Dunfermline
- From £40,000 a year
- Overtime
- Analysis skills
- Project management
- Travel
- Free parking
- Employee assistance programme
Quick apply
8d
Concession Manager
Luca Faloni —Edinburgh
- Full-time
- In-person
- Leadership
- Marketing
- Employee discount
Quick apply
Assistant Marketing Manager
Pet Blood Bank UK —Dunfermline
- From £19,801.60 a year
- Part-time
- English
- Travel
- Organisational skills
- Free parking
Quick apply
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
1d
Administrator Full Time
AOC Archaeology —Loanhead
- Up to £24,500 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Accounting
- Employee assistance programme
Quick apply
2d

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Internal Sales Manager

The Edinburgh Boiler Company -
Dalkeith

Quick apply

Job details

Permanent | Full-time
£43,000 - £55,000 a year

Benefits

On-site parking

Qualifications

CRM software
Sales
Analysis skills
Continuous improvement
Sales pipeline
Business coaching
Communication skills

Full job description

Internal Sales Manager - Lead the Team. Drive Growth. Shape the Future.

At The Edinburgh Boiler Company, we're entering an exciting new chapter.

Would you like to work with a company where customers welcome our call, thanks to fantastic online reviews and industry awards?

Imagine working with a company where you can speak with a customer after the job has been completed, and get positive feedback because your installation colleagues hold the same high standards as you?

As we continue to expand across boilers, solar, battery storage, heat pumps and wider home energy solutions, we're looking for an ambitious Sales Manager to lead our Internal Sales and Customer Success function.

We're looking for someone who can build capability, drive performance, improve conversion rates, and create a culture of accountability, coaching and continuous improvement.

Reporting directly to the Sales Director, you will lead a team of Sales Executives while owning the performance of our internal sales operation.

You will oversee lead management, pipeline performance, customer follow-up, referral generation and existing customer growth, ensuring every opportunity is maximised and every customer receives an exceptional experience.

You'll play a key role in helping us achieve our next stage of growth by increasing lead-to-sale conversion, improving CRM discipline, strengthening customer engagement and embedding a high-performance sales culture.

What You'll Be Responsible For

Leading a High-Performing Team

Coaching, developing and motivating Sales Executives to achieve and exceed targets
Conducting regular one-to-ones, performance reviews and call coaching sessions
Building capability through training, feedback and structured development
Creating a culture of accountability, ownership and continuous improvement

Driving Sales Performance

Managing the full internal sales pipeline through Pipedrive
Monitoring conversion performance and identifying opportunities for improvement
Ensuring every lead has a clear next action and outcome
Driving lead-to-sale conversion across multiple product lines

Delivering an Exceptional Customer Journey

Ensuring every customer interaction reflects EBC's values and service standards
Managing lost opportunity recovery and customer re-engagement activity
Supporting referral generation and customer loyalty initiatives
Working closely with operational teams to ensure seamless customer handovers

Using Data to Drive Decisions

Producing meaningful sales reports and performance insights
Monitoring KPIs, pipeline health and CRM compliance
Identifying trends, bottlenecks and opportunities for growth
Supporting strategic decision-making through accurate reporting and analysis

What We're Looking For

You'll be an experienced sales leader with a passion for coaching people and delivering results.

You'll be commercially minded, highly organised and comfortable working in a fast-paced environment where performance, customer experience and continuous improvement are equally important.

Essential Experience

Previous experience leading or managing a sales team
Strong track record of achieving and improving sales performance
Experience managing sales pipelines and CRM systems
Ability to coach, motivate and develop high-performing teams
Strong analytical skills with the ability to use data to improve performance
Excellent communication and stakeholder management skills

Our Values

People First
We care about our customers, our colleagues and the communities we serve.

One Team, One Company
We collaborate, support each other and win together.

Unequivocal Safety
We never compromise on safety, quality or doing the right thing.

Ready to Apply?

If you're a driven sales leader who enjoys developing people, improving performance and making a genuine impact, we'd love to hear from you. Please send you CV and cover letter to;

[email protected] & [email protected]

Pay: £43,000.00-£55,000.00 per year

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in leith, edh

Internal Sales Manager

Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE

Operations Manager

Sales and Marketing Manager

Bar & Accommodation Manager

Centre Manager

Customer Experience Manager

Event Operations Manager

General Manager

Store Manager

Trainee Campaign Manager

Competitions Assistant - Royal Highland Show

Customer Service Manager

Bershka Edinburgh General Manager

Operations Manager

Project/Account Manager

Concession Manager

Assistant Marketing Manager

Investigations Team Manager

Administrator Full Time

I want to receive the latest job alerts for customer experience manager in leith, edh

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