Support specialist Work, Jobs in Leven, Fif (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
4d
Income Maximisation Officer
ENABLE SCOTLAND - LTW —Dundee
- £37,000 a year
- Customer service
- Communication skills
5d
Service Technician
Stagecoach —Leven
- £14.31 an hour
- Full-time
- Employee assistance programme
- Employee discount
14d
Nightshift Care Assistant
Meallmore —Leven
- £13.45 - £13.50 an hour
- Full-time
- Communication skills
- Time management
- Free parking
- Sick pay
Quick apply
2d
Patient Care Advisor (Receptionist)
Leith Links Medical Group —Edinburgh
- Full-time
- Computer literacy
- GP surgery experience
- Microsoft Office
Quick apply
7h
Contract Administrator
Equans —Fife
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee assistance programme
4d
254770 (LF) Senior Training Advisor (Lifelines) - Band 6
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
Specialist Biomedical Scientist/ Trainee
NHS Scotland —Dundee
- £43,231 - £52,679 a year
4d
Specialist Recovery Worker - Naloxone Coordinator
WithYou —Leven
- £28,325 - £32,960 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Quick apply
3d
Repairs Work Planner
Al Hanaa Business and Logistics Services —Dundee
- £2,500 - £2,600 a month
- Full-time
- Microsoft Word
- Supervising experience
- Organisational skills
Quick apply
1d
Rehab Support Worker
NHS Scotland —Kirkcaldy
- £29,103 - £31,409 a year
- Travel
- Organisational skills
- Communication skills
2d
Pupil Support Assistant Level 3
Fife Council —Buckhaven
- £31,761.26 - £34,914.86 a year
- Part-time
- Computer literacy
- Experience working with children
- Computer skills
- Employee discount
13d
254709 (AJM) Radiographic Department Assistant
NHS Scotland —Edinburgh
- £29,103 - £31,409 a year
- Maintenance
13d
SW Support Specialist
NCR Atleos —Dundee
- Hybrid work
- Computer Science
- Databases
- Bachelor's degree
Quick apply
Brow and Lash Expert
Superdrug —Leven
- £13.30 an hour
- Customer service
- Store discount
- Employee discount
Police Officer
Police Scotland —Edinburgh
- £31,466 - £50,528 a year
Pupil Support Assistant Level 2
Fife Council —Fife
- £26,786.83 - £29,170.80 a year
- Part-time
- Medication administration
- Experience working with children
- Education
- Employee discount
14d
Social Researcher
The Scottish Government —Edinburgh
- Full-time
- Hybrid work
- Research
- Presentation skills
Provenance Researcher - Human Remains Collection (24 Mths FTC)
The Royal College of Surgeons of Edinburgh —Edinburgh
- £30,412 - £38,015 a year
- Call to connect
- Research
- Databases
- Analysis skills
- Annual leave
Quick apply
3d
Warehouse Operative Nights
Evri —Dundee
- £13.70 - £20.55 an hour
- Overtime
- Annual leave

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Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time
4 days ago

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

support specialist jobs in leven, fif

Mobility Support Specialist

Income Maximisation Officer

Service Technician

Nightshift Care Assistant

Patient Care Advisor (Receptionist)

Contract Administrator

254770 (LF) Senior Training Advisor (Lifelines) - Band 6

Specialist Biomedical Scientist/ Trainee

Specialist Recovery Worker - Naloxone Coordinator

Repairs Work Planner

Rehab Support Worker

Pupil Support Assistant Level 3

254709 (AJM) Radiographic Department Assistant

SW Support Specialist

Brow and Lash Expert

Police Officer

Pupil Support Assistant Level 2

Social Researcher

Provenance Researcher - Human Remains Collection (24 Mths FTC)

Warehouse Operative Nights

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