Process lead Work, Jobs in Liphook, Ham (with Salaries)

Sales Support Manager
The General Wine & Liquor Company Ltd —Liphook
- £35,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
3d
Warehouse & Fulfilment Manager
RED Distillery —Liphook
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
- Free parking
Quick apply
1d
Examinations Officer
More House School —Farnham
- £34,000 - £40,000 a year
- Full-time
- In-person
- School
Quick apply
8d
Team Manager (Facilities)
Landmarc Support Services —Liss
- £44,143.67 a year
- Full-time
- Management
- Continuous improvement
- Accounting
- Employee discount
8d
HR Manager
Coombes Forestry Ltd —Upper Meon Valley
- £45,000 a year
- Full-time
- Human resources
- Organisational skills
- Contracts
- Employee assistance programme
Quick apply
Product Development Lead
Montezuma's Chocolates —Chichester
- £40,000 - £45,000 a year
- Full-time
- Project management
- Mentoring
- Organisational skills
- Free parking
- Bereavement leave
Quick apply
7d
Administrator
The Royal Masonic Benevolent Institution Care Company —Hindhead
- £27,000 a year
- Call to connect
- Customer service
- Front desk
- IT
- Free parking
- Paid training
Wellbeing and Activities Coordinator
CHD Living —Hindhead
- £13.79 - £14.29 an hour
- Part-time
- English
- Driving
- In-person
- Free parking
- Store discount
Quick apply
11d
Inclusion Adviser
Portsmouth City Council —Portsmouth
- £60,906 - £68,200 a year
- Leadership
- Communication skills
PMO Manager
Portsmouth Water —Havant
- £61,242 - £73,168 a year
- Microsoft Excel
- Microsoft Office
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7d
Head of Delivery
FDS —Portsmouth
- £55,000 - £65,000 a year
- Full-time
- PMP
- Engineering
- Presentation skills
- Free parking
Quick apply
1d
Outbound Supervisor
Aspinal of London —Fernhurst
- Full-time
- Organisational skills
- Warehouse experience
Quick apply
7d
Client Care Lead
Right at Home Solent & Southampton —Fareham
- Organisational skills
- Leadership
- Communication skills
Quick apply
Operations Director
FDS —Portsmouth
- £53,061.35 - £70,000.00 a year
- Full-time
- Engineering
- IT
- In-person
Quick apply
20h
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
4d
Purchasing Assistant
The Business Supplies Group —Portsmouth
- Full-time
- Customer service
- English
- Microsoft Office
- Life insurance
- Referral programme
Quick apply
4d
Delivery Manager
Digi2al Ltd —Portsmouth
- £540 a day
- Hybrid work
- Agile
- Leadership
- Communication skills
Quick apply
5h
Executive Assistant
Partnering Health Ltd —Fareham
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Store discount
Quick apply
5d
Delivery Manager
Hawk-Eye Innovations (HEI) —Basingstoke
- £42,000 - £66,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
- Annual leave
- Employee discount
7d
Subcontract Administrator
Lockheed Martin Corporation —Havant
- £49,000 - £61,000 a year
- Full-time
- Analysis skills
- Project management
- University
- Employee assistance programme
- Employee discount
13d

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Sales Support Manager

The General Wine & Liquor Company Ltd
Liphook

Quick apply

Job details

Graduate | Full-time
£35,000 - £45,000 a year
3 days ago

Qualifications

Management
Sales
Customer service
ERP systems
NetSuite
Sales administration
Microsoft Office
Supervising experience
Organisational skills
Relationship management
Leadership
Communication skills

Full job description

Role Purpose

The Sales Support Manager is responsible for leading the day-to-day operation of the Sales Office, ensuring exceptional customer service, efficient order processing and seamless coordination between customers, the sales team, warehouse and logistics functions.

This is a hands-on leadership role that combines operational excellence with customer relationship management. The Sales Support Manager is the primary point of contact for customer enquiries, sales orders and service issues, ensuring customers receive an outstanding experience from first enquiry through to delivery.

The role leads the Sales Office function, supervising the Sales Support Executive and ensuring the office operates efficiently while supporting the wider commercial team. The Sales Support Manager is responsible for maintaining high service standards, driving continuous improvement and ensuring the sales support function contributes positively to customer retention and sales growth.

Main Duties & ResponsibilitiesSales Office Management

Lead the day-to-day operation of the Sales Office.
Manage the workflow of the sales support function, ensuring customer enquiries and orders are handled promptly and accurately.
Supervise and support the Sales Support Executive, providing coaching, guidance and day-to-day direction.
Ensure company procedures and service standards are consistently maintained.
Review and improve sales office processes to increase efficiency and enhance customer service.
Monitor workload and service levels to ensure business priorities are met.

Customer Service & Sales Coordination

Act as the primary point of contact for customer enquiries via telephone and email.
Build and maintain strong customer relationships through professional, responsive and proactive communication.
Manage customer enquiries, complaints and service issues through to successful resolution.
Take ownership of customer satisfaction by ensuring timely communication and effective problem solving.
Support key customer accounts, delivering consistently high levels of service.

Order Management

Ensure the accurate processing of customer orders using NetSuite and associated order management systems.
Monitor customer orders from receipt through to delivery, ensuring deadlines are achieved.
Liaise closely with warehouse, logistics and purchasing teams to ensure orders are fulfilled accurately and on time.
Resolve stock availability, pricing, delivery and order discrepancies efficiently.
Ensure all customer instructions and special requirements are communicated clearly across departments.

Team Leadership

Supervise team members, ensuring work is completed accurately and efficiently.
Allocate and prioritise workloads to meet customer expectations.
Coach and develop team members to improve knowledge, confidence and performance.
Promote a customer-focused culture within the Sales Office.
Assist with recruitment, induction and performance management where required.

Sales Support

Provide administrative and operational support to the Sales Managers.
Ensure new business enquiries are responded to promptly and directed to the appropriate salesperson.
Support promotional campaigns, product launches and seasonal sales activity.
Identify opportunities to maximise sales through cross-selling and upselling where appropriate.

Customer Account Management

Maintain accurate customer records, pricing information and account details within company systems.
Ensure customer information remains accurate and compliant.
Support account opening procedures and customer documentation.
Monitor customer buying patterns and communicate opportunities to the Sales Managers.

Communication & Co-ordination

Act as the central communication link between Sales, Warehouse, Purchasing, Logistics and Finance.
Ensure timely communication regarding stock availability, deliveries, customer requirements and service issues.
Foster strong cross-departmental relationships to ensure smooth operational performance.

Operational Standards

Ensure all sales administration is completed accurately and in accordance with company procedures.
Monitor key performance indicators including order accuracy, response times and customer service levels.
Produce sales office reports and operational information as required.
Maintain confidentiality and professionalism when handling customer and company information.
Drive continuous improvement initiatives across the Sales Office.

Skills & ExperienceEssential

Previous experience in sales administration, customer service or sales coordination.
Experience supervising or leading a small team.
Excellent customer service and relationship management skills.
Strong organisational and planning skills with the ability to prioritise multiple tasks.
Excellent communication and interpersonal skills.
High level of accuracy and attention to detail.
Strong problem-solving and decision-making ability.
Proficient in Microsoft Office and CRM/ERP systems.
Experience using NetSuite or a similar ERP platform.

Desirable

Experience within the wine, drinks, wholesale, FMCG or distribution sectors.
Knowledge of sales office operations within a fast-paced distribution environment.
Experience analysing operational performance and producing management reports.

Personal Attributes

Customer-focused with a professional and positive attitude.
Strong leadership and people management skills.
Organised, proactive and solutions-oriented.
Calm under pressure and able to manage competing priorities.
Excellent attention to detail.
Collaborative with the ability to build effective working relationships across departments.
Takes ownership and accountability for delivering outstanding customer service.

The role is based from our head office in Liphook

Job Types: Full-time, Graduate

Pay: £35,000.00-£45,000.00 per year

Ability to commute/relocate:

Liphook GU30: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have experience of working in the wine; wholesale or hospitality industries?

Work Location: In person

Quick apply

Refine Your Search

process lead jobs in liphook, ham

Sales Support Manager

Warehouse & Fulfilment Manager

Examinations Officer

Team Manager (Facilities)

HR Manager

Product Development Lead

Administrator

Wellbeing and Activities Coordinator

Inclusion Adviser

PMO Manager

Head of Delivery

Outbound Supervisor

Client Care Lead

Operations Director

Senior Customer Service Manager

Purchasing Assistant

Delivery Manager

Executive Assistant

Delivery Manager

Subcontract Administrator

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