Head of customer service Work, Jobs in Lisvane, Crf (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
1d
Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
Senior Operations Manager
Sero —Cardiff
- £58,000 - £65,000 a year
- 8 hour shift
- Hybrid work
- Team management
- Contracts
- Budgeting
- Annual leave
- Flexible schedule
Quick apply
12d
Marketing Executive - Specialist
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Marketing
- Free parking
- Annual leave
Head of Product - Dairy
YeoValley —Blagdon
- Up to £90,000 a year
- Monday to Friday
- Hybrid work
- Budgeting
Quick apply
11d
Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
Senior Information & Business Support Officer
Care & Repair Cardiff and the Vale —Cardiff
- £32,080 a year
- Full-time
- Customer service
- Administrative experience
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
4d
Internal Sales
Encon Insulation —Cardiff
- Full-time
- Data entry
- Typing
- In-person
- Life insurance
Quick apply
Marketing Executive - Specialist
PHS Group —Caerphilly
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Marketing
- Free parking
- Annual leave
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Continuous improvement
- Cash handling
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Purchase Ledger Administrator
PHSGroup —Caerphilly
- No weekends
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
Transit Driver
Robert Price (Builders' Merchants) Ltd —Blackwood
- Full-time
- Customer service
- Maths
- In-person
- Employee discount
- Sick pay
Quick apply
22h
Healthy Homes Team Leader
Hedyn —Malpas
- £45,368 - £45,638 a year
- Full-time
- Budgeting
- Training & development
- Annual leave
Customer Relations Consultant
PHSGroup —Caerphilly
- £25,710 a year
- No weekends
- Hybrid work
- Free parking
- Employee discount
Internal Sales
Robert Price (Builders' Merchants) Ltd —Caerphilly
- Full-time
- Customer service
- Business development
- In-person
- Employee discount
- Sick pay
Quick apply
22h
Event Safety Steward
Showsec —Cardiff
- £13.45 - £15.07 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
6d
Purchase Ledger Administrator
PHS Group —Caerphilly
- Full-time
- Microsoft Excel
- Communication skills
- Free parking
- Employee discount
Customer Relations Consultant
PHS Group —Caerphilly
- £25,710 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
4050 - Head of Digital, Data & Technology for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Computer Science
- Presentation skills
- Leadership
Hygiene Central Warehouse Manager
PHSGroup —Caerphilly
- Monday to Friday
- Computer literacy
- Analysis skills
- Computer skills
- Employee discount

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 day ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in lisvane, crf

Customer Service and Office Manager

Digital Customer Service Advisor

Senior Operations Manager

Marketing Executive - Specialist

Head of Product - Dairy

Customer Engagement Co-ordinator

Senior Information & Business Support Officer

Internal Sales

Marketing Executive - Specialist

Enforcement Agent - Rhondda

Purchase Ledger Administrator

Transit Driver

Healthy Homes Team Leader

Customer Relations Consultant

Internal Sales

Event Safety Steward

Purchase Ledger Administrator

Customer Relations Consultant

4050 - Head of Digital, Data & Technology for the Disused Tips Authority

Hygiene Central Warehouse Manager

I want to receive the latest job alerts for head of customer service in lisvane, crf

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