Analyst Work, Jobs in Little Bentley, Ess (with Salaries)

Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
Application Support Analyst
MultiFreight Limited —Ipswich
- £27,000 - £30,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
Quick apply
9d
IT Service Desk Analyst
Care UK —Colchester
1d
Behaviour Analyst
ivolve Care and Support —Colchester
- £41,000 - £43,000 a year
- Full-time
- Master's degree
- Leadership
- Communication skills
- Referral programme
Learning Data Analyst
University of Suffolk —Ipswich
- £33,002 - £36,636 a year
- Full-time
- Annual leave
- Employee assistance programme
1d
Business Systems Analyst II
Arch Capital Group Ltd. —Colchester
- Full-time
- Computer Science
- Software troubleshooting
- Analysis skills
8d
Reporting Analyst
Civil Works Alliance —Ipswich
- Full-time
- Conflict management
- Annual leave
1d
Senior Service Analyst - AIT130
Transport for London —Pier
- £63,000 - £67,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
5d
ICT Senior Service Desk Analyst
BUUK Infrastructure —Bury St. Edmunds
- From £37,704 a year
- Hybrid work
- Writing skills
- Mentoring
- Communication skills
Behaviour Analyst – Colchester
RGH‑Global Limited —Colchester
- £41,000 - £43,000 a year
- Full-time
- Master's degree
- Communication skills
Senior Business Analyst
Fred. Olsen —Ipswich
- Full-time
- Agile
- Employee discount
8d
Graduate IT Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Azure
- Computer Science
- Customer service
- Annual leave
- Employee assistance programme
HMP Hollesley - Business Administrator Specialist - Intelligence Analyst
Ministry of Justice —Woodbridge
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
1d
Quality Assurance Analyst
Southern Communications Group —Melton
- £28,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- APIs
- Free parking
- Employee assistance programme
IT Service Analyst (x2)
Eastlight Community Homes —Braintree
- £35,055 a year
- Full-time
- Communication skills
- Annual leave
3d
Risk Analyst
Civil Works Alliance —Ipswich
- Full-time
- Microsoft Powerpoint
- No degree
- Communication skills
- Annual leave
6d
IT Cyber Security Analyst
Trinity House —Harwich
- £38,996 - £44,406 a year
- Analysis skills
3d
Software Helpdesk Support Analyst
enable.services —Ipswich
- From £24,000 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Annual leave
Quick apply
14d
Senior Financial Controls Analyst
AXA —Ipswich
- Up to £64,000 a year
- Analysis skills
- Mentoring
7d
Cyber Security Analyst
SmartestEnergy —Ipswich
- £55,000 - £60,000 a year
- Remote
Quick apply

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analyst jobs near little bentley, ess

Service Desk Analyst

Care UK -
Colchester

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Maintenance
User account management
Staff training
Technical support incident logging
Technical writing
Software testing
Customer support
IT incident logging
Application support
Training & development

Full job description

12 month fixed term contract

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The post holder’s duties will include the maintenance of the business systems, resolving end user problems and queries, assisting in system developments and the implementation of new functionality or features. Able to identify problems and come up with solutions quickly.

Key Responsibilities:

Provide first line support for the business systems to operational and support service users.
Receive and log all support calls relating to the business systems using the division’s help desk systems.
Perform initial investigation into user queries and resolve where possible.
Escalate support calls and tasks to team members as appropriate.
Monitor the progress of support calls and provide feedback to users.
Ensure that all support calls are closed within SLA timescales.
Provision of support and training to staff in the use of the systems including ad hoc training to individuals over the telephone or video conferencing and assisting in delivering training to groups in a classroom environment.
Produce quality written procedures and user manuals to support the operation and maintenance of the systems.
Assist in the maintenance and operation of the business systems. Tasks include maintaining code structures, reconciling balances, processing interface files, administering user access and maintaining workflow authorisation systems.
Carry out daily system maintenance work including checking the systems are functioning correctly and interface files been processed successfully.
Participates in the testing of systems and processes as part of upgrading and developing new functionality or applications.

What we are looking for:

A minimum of 6 months’ experience of working in an IT/support environment in a large complex organisation.
Analytical and problem-solving skills
Experience in delivering training and production of training documentation

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!

Apply Now

Refine Your Search

analyst jobs in little bentley, ess

Service Desk Analyst

Application Support Analyst

IT Service Desk Analyst

Behaviour Analyst

Learning Data Analyst

Business Systems Analyst II

Reporting Analyst

Senior Service Analyst - AIT130

ICT Senior Service Desk Analyst

Behaviour Analyst – Colchester

Senior Business Analyst

Graduate IT Analyst

HMP Hollesley - Business Administrator Specialist - Intelligence Analyst

Quality Assurance Analyst

IT Service Analyst (x2)

Risk Analyst

IT Cyber Security Analyst

Software Helpdesk Support Analyst

Senior Financial Controls Analyst

Cyber Security Analyst

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