Administrative services Work, Jobs in Liverpool, Eng (with Salaries)

Customer Service Agent
Mr Lender —Liverpool
- £26,420.00 - £38,760.14 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
3d
Welfare Assistance Support Officer
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
2d
Team Leader - Liverpool Tribunals
HM Courts & Tribunal Service —Liverpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
5d
Retail Assistant (Opticians)
Boots —Liverpool
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
7d
Events Assistant
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Employee assistance programme
Office Administrator
Total Training Provision —Bootle
- £24,420.00 - £28,343.59 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Document Controller
Sanctuary Group —Chester
- £32,606 - £34,322 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Office Administrator
MGN Repairs Management Ltd. —Liverpool
- £25,420.00 - £39,356.82 a year
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Court of Protection Administrator
Jackson Lees Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- IT
- Employee assistance programme
- Referral programme
14d
Community Operations & Attendance Coordinator
Progress Schools —Bootle
- £25,070.80 a year
- Remote
- English
- Administrative experience
- Mentoring
- Employee discount
- Referral programme
HR Administrator
Best Lives Limited —Liverpool
- £25,409.80 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
5d
Project Coordinator
M Group —Bootle
- Microsoft Excel
- Microsoft Office
- Project management
- Annual leave
- Work from home
13d
Receptionist
Optical Express Group —Liverpool
- £26,500 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Team Leader – Prestatyn Justice Centre
HM Courts & Tribunal Service —Prestatyn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
14d
Customer Service Administrator
Pro Gases UK —Liverpool
- £24,420 - £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
12h
Housing Service Support Officer
Liverpool City Council —Liverpool
- £31,022 - £35,412 a year
- Customer service
- Administrative experience
- Employee assistance programme
15h
Contracts, Systems and Administration Coordinator (maternity cover)
Liverpool School of Tropical Medicine —Liverpool
- £33,951 - £38,784 a year
- Hybrid work
- Administrative experience
- Organisational skills
- Contracts
- Annual leave
2d
Assistant Site Manager (Graduate)
Legacie Contracts —Liverpool
- £30,000 - £35,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Supervising experience
- Flexible schedule
Quick apply
13d
Wealth Management Administrator
RGH‑Global Limited —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
- Flexible schedule
3d
Administrative Assistant - FTC
HSB —Birkenhead
- Temporary
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme

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administrative services jobs near liverpool, eng

Customer Service Agent

Mr Lender -
Liverpool

Quick apply

Job details

Permanent | Part-time | Full-time | Zero hours contract
£26,420.00 - £38,760.14 a year
3 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Work from home
Company events
Employee discount
On-site parking

Qualifications

Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Pay: £26,420.00-£38,760.14 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

administrative services jobs in liverpool, eng

Customer Service Agent

Welfare Assistance Support Officer

Team Leader - Liverpool Tribunals

Retail Assistant (Opticians)

Events Assistant

Office Administrator

Document Controller

Office Administrator

Court of Protection Administrator

Community Operations & Attendance Coordinator

HR Administrator

Project Coordinator

Receptionist

Team Leader – Prestatyn Justice Centre

Customer Service Administrator

Housing Service Support Officer

Contracts, Systems and Administration Coordinator (maternity cover)

Assistant Site Manager (Graduate)

Wealth Management Administrator

Administrative Assistant - FTC

I want to receive the latest job alerts for administrative services in liverpool, eng

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