Call centre work from home Work, Jobs in Liverpool, Eng (with Salaries)

Customer Service Agent
Mr Lender —Liverpool
- £26,420.00 - £38,760.14 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
2d
Telephone Receptionist
Your Office & PA —Runcorn
- £12.75 an hour
- Part-time
- Remote
- Customer service
- Front desk
- Typing
- Work from home
- Flexible schedule
Quick apply
Customer Service Representative - Full Time Evenings, Monday-Sunday: 15:00-23:00 (37.5 Hours)
QVC —Liverpool
- £13.81 an hour
- Full-time
- Customer service
- Computer skills
- Free parking
- Annual leave
Trainee Mortgage Adviser
The New Homes Group —Liverpool
- £25,000 - £50,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Referral programme
Quick apply
Customer Service Advisor
Your Housing Group —Warrington
- £24,479 - £26,209 a year
- Full-time
- Remote
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Team Leader - Liverpool Tribunals
HM Courts & Tribunal Service —Liverpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
4d
Collections Agent
Ardent Credit Services Ltd —Kirkby
- £27,100 - £36,317 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Communication skills
- Free parking
- Store discount
Quick apply
4d
Resident Liaison
LIVINGWAY —Liverpool
- £27,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
13d
Customer Service Specialist
MCS —Warrington
- £29,900 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Free parking
- Annual leave
Quick apply
3d
Debt Recovery Agent
Ardent Credit Services Ltd —Kirkby
- £26,250 - £30,385 a year
- Full-time
- Hybrid work
- Microsoft Excel
- IT
- Communication skills
- Free parking
- COVID-19 protective measures
Quick apply
4d
Administrator and Receptionist
Frances Taylor Foundation —Liverpool
- £13.91 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Home Move Sales Advisor
EE —Warrington
- £26,116 - £26,738 a year
- Full-time
- Free parking
- Employee discount
1d
Customer Service Representative (Night Shift)
Bank of America —Chester
- 8 hour shift
- Customer service
- English
- Organisational skills
- Work from home
- Employee assistance programme
Programme Facilitator - Merseyside
HM Prison & Probation Service —Bootle
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
7d
Customer Quality and Compliance Coordinator
Pinnacle Group —Liverpool
- £26,227.50 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Hotel Receptionist
Mercure St-Helens Hotel —St Helens
- £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- Sales
- Flexitime
Quick apply
Sales Executive
Keepmoat Homes —Liverpool
- Full-time
- Employee assistance programme
- Employee discount
Customer Service Advisor
Fastlane Autocare Autocentres —St Helens
- £32,000 - £36,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
1d
Community Safety Officer
Wirral Council —Wirral
- £28,598 - £31,022 a year
- Weekend availability
- Hybrid work
- Annual leave
- Employee discount
12d
Team Leader – Prestatyn Justice Centre
HM Courts & Tribunal Service —Prestatyn
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
13d

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call centre work from home jobs near liverpool, eng

Customer Service Agent

Mr Lender -
Liverpool

Quick apply

Job details

Permanent | Part-time | Full-time | Zero hours contract
£26,420.00 - £38,760.14 a year
2 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Work from home
Company events
Employee discount
On-site parking

Qualifications

Computer literacy
GCSE
Administrative experience
Organisational skills
Customer support
Financial services
Communication skills

Full job description

Job Title: Customer Service Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Customer Service role is to assist our customers with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats and Letters.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities

Our aim is to provide the best possible customer service to each and every customer, which includes;

Listen carefully and understand customers’ circumstances and needs
Answering all customer general queries via LiveChat, Phone, Email and Letter
To achieve your individual daily targets as set by your line manager
Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
Contacting customers that are at application stage, to help them proceed with their application in a timely manner and support them through their Mr Lender journey
Identifying the needs of a vulnerable customer
Updating customer accounts accordingly with all the information received from any form of communication
Ensure that all communication with customers is clear and easy to understand and where appropriate is adapted to the customer’s needs
Work to continually improve on the quality of communication, ensuring customers are treated fairly to ensure good outcomes
Work within the quality assurance guidelines and carry out the standard compliance checks
Adhere to the SMCR conduct rules

This is a summary of the role and the employee is expected to undertake additional ad-hoc duties

Person Specification /Skills/Education and Attributes:

Highly desirable

Confident telephone manner
Strong written, listening and verbal communication at all levels
A personable approach
Approachable, empathetic and considerate
Accurate attention to detail
A team player who can demonstrate initiative
Ability to manage own workload and meet Company targets
Excellent customer service - ability to provide solutions
Computer literate
Excellent administrative and strong organisational skills
You must act with integrity
The ability to stay calm whilst under pressure
You must act with due care, skill and diligence
You must be open and cooperative with the FCA, and other regulators
You must pay due regard to the interests of customers and treat them fairly
You must seek to achieve good customer outcomes specifically in relation to;
- Affordability
- Sustainability
- Customer understanding
- High levels of customer support

Desirable

GCSE grade C or above in English and Maths (or equivalent)
Familiar with the financial services marketplace or regulated environment
Experience in a call centre environment

Pay: £26,420.00-£38,760.14 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

call centre work from home jobs in liverpool, eng

Customer Service Agent

Telephone Receptionist

Customer Service Representative - Full Time Evenings, Monday-Sunday: 15:00-23:00 (37.5 Hours)

Trainee Mortgage Adviser

Customer Service Advisor

Team Leader - Liverpool Tribunals

Collections Agent

Resident Liaison

Customer Service Specialist

Debt Recovery Agent

Administrator and Receptionist

Home Move Sales Advisor

Customer Service Representative (Night Shift)

Programme Facilitator - Merseyside

Customer Quality and Compliance Coordinator

Hotel Receptionist

Sales Executive

Customer Service Advisor

Community Safety Officer

Team Leader – Prestatyn Justice Centre

I want to receive the latest job alerts for call centre work from home in liverpool, eng

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