Customer relations manager Work, Jobs in Liverpool, Eng (with Salaries)

Housing Repairs Co ordinator
OnwardHomes —Liverpool
- £15.28 an hour
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Property Manager
Legacie Management and Lettings —Liverpool
- £28,000 - £30,000 a year
- Full-time
- Driving
- In-person
- Office experience
- Employee assistance programme
Quick apply
2d
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Customer Relations Manager
Windmill lodge Care Home —Lytham St. Annes
- £38,000 a year
- Full-time
- Sales
- Customer service
Quick apply
Planning Support Services Officer
OnwardHomes —Liverpool
- £32,750 a year
- Call to connect
- Microsoft Excel
- Organisational skills
- IT
- Annual leave
- Employee discount
12h
HR Advisor
Mast Group Limited —Bootle
- £30,000 - £35,000 a year
- Overtime
- Travel
- Human resources
- In-person
- Life insurance
- Sick pay
Quick apply
Head of HR
Chapelhouse Motor Co Ltd —Southport
- £50,000 - £60,000 a year
- Full-time
- Management
- Customer service
- Human resources
- Annual leave
- Employee discount
Quick apply
Portfolio Manager - Digital Customer Experience
The Very Group —Liverpool
- £10,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Agile
- Employee discount
Quick apply
HR Case Manager- Deeside
Iceland —Deeside
- Full-time
- Management
- Analysis skills
- Human resources
- Free parking
- Employee discount
Business Analyst - DCX
The Very Group —Liverpool
- Hybrid work
- Employee discount
Quick apply
13d
HR Generalist - Sales (12 month Maternity Cover)
Verisure Services (UK) Limited —Liverpool
- £28,000 a year
- Full-time
- Sales
- Bachelor's degree
- Psychology
- Employee discount
- Referral programme
Quick apply
HR Officer
The Clatterbridge Cancer Centre NHS Foundation Trust —Wirral
- £28,392 - £31,157 a year
- Full-time
- Administrative experience
- Human resources
- IT
5d
Operations Manager - Haydock Park - The Jockey Club Experiences
Levy —St Helens
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Food service
- Annual leave
- Employee assistance programme
Community Engagement Manager
AFC Fylde Community Foundation —Fylde
- £28,500 - £33,999 a year
- Weekend availability
- Administrative experience
- Project management
- Organisational skills
- Free parking
- Employee discount
Quick apply
Employee Relations & Engagement Specialist- Field Based
Iceland —Deeside
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
- Free parking
- Store discount
Property Manager (Maternity Cover - 18 Months)
M&A Properties —Wigan
- £34,500 - £38,000 a year
- Weekend availability
- Supervising experience
- Travel
- In-person
- Free parking
Quick apply
PR Manager
Matalan —Liverpool
- Full-time
- Employee discount
Quick apply
Graduate Strategy Analyst
The Very Group —Liverpool
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Organisational skills
- Employee discount
Quick apply
8d
Experienced Used Car Sales Executive (Full Time)
Georgesons —Liverpool
- £40,000 - £60,000 a year
- Full-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
3d
Marketing Manager
Maersk —Liverpool
- Full-time
- Marketing
- English
- Project management

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Housing Repairs Co ordinator

OnwardHomes
Liverpool

Apply Now

Job details

Permanent
£15.28 an hour

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Microsoft Office
IT

Full job description

About The Role

What you can expect from us

We offer a competitive salary of £29,400 per annum- (£15.28 per hour)
32 days annual leave plus bank holidays a total of 40 days paid holiday per annum which is equivalent to 8 weeks.
Salary Finance - access both short and long terms loans, plus provides access to a savings facility.
Opportunity to further increase annual leave with service or though the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%)
A great flexible working environment, with a range of family friendly policies
Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.
Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.

About the Role

We are looking for a number of Housing Repairs Coordinators to join our Onward Repairs team on a permanent and 12 month fixed term basis. The responsibility of the role is to provide technical and general administration support to the Housing Repairs Team.

This is a hybrid role with a requirement for the post holder to work in the office 3 days per week in our Watson Office (Tuesday, Wednesday and Thursday), Renshaw Street Liverpool.

Key Responsibilities

Data entry and Administration

Enter data into Onwards Asset Management systems ensuring good standards of data quality.
Complete, issue and administer electronic contract set up and standard contract documentation for various projects.
Raise works orders and update project details on the Asset Management systems.
Pursue and monitor progress on individual projects and repair jobs and voids to ensure the Asset Management systems are updated and that contractor payments are made efficiently.
Extract standard reports and produce ad-hoc reports as required.
Provide support and advice to others in the team as an advanced user of the Asset Management systems.
Administer the repairs pre/post inspection process for the region from receipt of Inspections due through to entering results into Onwards repairs system.
Be the primary source of administration support to the repairs team, including contractor meeting minute taking, organising meetings, photocopying etc.

Contracts and Budgets

Check that all contractors being awarded work orders are accredited, including assistance in relation to the new supply contractor process, and waiver form process.
Monitor contractor performance and customer satisfaction.
Liaise with Accounts Payable/Contractors/ Project Managers and Repairs Specialists in relation to invoice queries and payments.
Follow and Implement action plans to address budget variances.
Ensure that delegated authorities are adhered to.

Skills and Experience

Essential

Experience of Delivering Customer Service
Experience of Partnership Working
Experience of working as part of a Team
IT Skills - Microsoft Office to Intermediate Level
Experience of following set policies and processes.

Desirable

Knowledge and Awareness of related housing regulations/Law
Understanding of budgetary controls
Knowledge of Sub Contractor and Repairs Service.

About Us

About Onward

Onward Repairs is the in‑house repairs and maintenance service for Onward Homes, keeping customers’ homes safe, secure and well maintained. Our skilled teams deliver responsive repairs, planned works and voids services, combining high standards, strong teamwork and a customer‑first approach. We invest in our people and take pride in making a real difference to our communities.

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [email protected] and a member of the HR Team will be in touch.

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