Records specialist Work, Jobs in Liverpool, Eng (with Salaries)

Welfare Assistance Support Officer
Liverpool City Council —Liverpool
- £27,254 - £31,022 a year
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
1d
Customer Analytics Specialist
Nationwide Building Society —Chester
- £48,000 - £63,000 a year
- Full-time
- Analysis skills
6d
Community Engagement & Social Programs Specialist
Adisco Community Services Ltd —Liverpool
- £54,000 a year
- Social media management
- Data analysis skills
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
1d
Court of Protection Administrator
Jackson Lees Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- IT
- Employee assistance programme
- Referral programme
13d
Bank Medical Records Administrator
Spire Healthcare —Wirral
- £12.76 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
13d
Renewals Agent
The Granite Group —Formby
- £13,289.41 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Quick apply
Technical Specialist Claims Handler
United Legal Assistance Limited —Southport
- £32,000 - £40,000 a year
- 8 hour shift
- English
- Organisational skills
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
Complaints Resolution Specialist
MCS —Warrington
- £32,112 a year
- Full-time
- Microsoft Word
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
3d
Counter Fraud Claims Handler
The Granite Group —Liverpool
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
Household Desktop Loss Adjuster
The Granite Group —Liverpool
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
11d
Specialist Access to Education and Section 19 Co-ordinator
Wirral Council —Wirral
- £26,824 - £28,142 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
4d
Claims Handler
The Granite Group —Liverpool
- £27,512 - £34,714 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Flexible schedule
Quick apply
Tribunal and Complaints Officer
Civic Recruitment Limited —Liverpool
- £75,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Counter Fraud Motor Claims Handler
The Granite Group —Liverpool
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
Operational Excellence Lead
Maersk —Liverpool
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
12d
Customs Process Administrator
Customs Support Group —Liverpool
- Full-time
- Maths
- Communication skills
Senior Sourcing Specialist (Technology & Services)
System C —Liverpool
- Full-time
- Negotiation
Mobile Health & Performance Specialist (Driving Role)
Myometrix Ltd (Telomyx) —Frodsham
- £30,000 a year
- Weekend availability
- First Aid Certification
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Senior Category Specialist (Technology & Services)
System C —Liverpool
- Full-time
- Negotiation
Claim Intelligence Analyst
The Granite Group —Liverpool
- £27,000 - £35,500 a year
- Full-time
- Hybrid work
- Time management
- Flexible schedule
Quick apply
6d

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records specialist jobs near liverpool, eng

Welfare Assistance Support Officer

Liverpool City Council -
Liverpool

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Job details

£27,254 - £31,022 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Car scheme

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

Job Introduction

Job title: Welfare Assistance Support Officer

A bit about us:

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

The role:

Are you passionate about supporting people facing financial hardship? Do you have excellent customer service skills and enjoy helping people access the support they need? If so, we'd love to hear from you. Liverpool City Council is looking for a Welfare Assistance Support Officer to join our Welfare Assistance Team. This is an exciting opportunity to play a key role in helping residents access welfare support, navigate available services, and maximise their benefit entitlement. Working as part of a dedicated team, you will contribute directly to reducing poverty and deprivation across the city.

What the Role Involves

As a Welfare Assistance Support Officer, you will provide vital administrative and customer support across a range of welfare assistance schemes. Your key responsibilities will include:

Managing referrals and allocating cases appropriately
Supporting customers by telephone, email, and written correspondence
Verifying applications and gathering information from relevant systems
Providing initial advice on welfare benefits and available support schemes
Identifying when customers require specialist advice and making appropriate referrals
Maintaining accurate records, statistics and case information
Working collaboratively with colleagues, partner agencies and community organisations
Supporting continuous improvement and high-quality service delivery across the team

We’re looking for someone who is organised and compassionate individual who can communicate effectively with people from all backgrounds and circumstances.

You will have:

Experience providing information, advice or support in a customer-facing environment
Experience working with members of the public and partner organisations
Excellent written and verbal communication skills
Strong organisational skills and attention to detail
The ability to manage competing priorities and work effectively as part of a team
Confidence using ICT systems and maintaining accurate records
The ability to handle sensitive and confidential information with professionalism and empathy

Our offer to you:

At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
Part of the Local Government Pension Scheme – option to join the AVC Scheme
Progression - opportunities and training through a wide range of high quality learning
Health and Wellbeing - offer including Employee Assistance Programme
Cycle to Work and Travel Pass Schemes
Drive Time – a salary sacrifice car lease scheme
Family friendly policies with enhanced leave
Discounted Gym Memberships
Employee Volunteering Scheme
Medicash

Next steps:
Closing date: midnight on 31st July 2026
Shortlisting date: w/c 3rd August 2026
Interview date: w/c 10th August 2024
Interview type: Face to face

We reserve the right to close this vacancy early. Once the role has closed, you will not be able to submit an application, and we are unable to reopen the vacancy for you to complete it. We strongly recommend submitting your application well in advance of the closing date to avoid disappointment.

If you would like any further information or an informal discussion, please contact Sue King via [email protected]

Watch our recruitment video and see what life is like working at Liverpool City Council.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at [email protected].

Although we advertise on Jobs Go Public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications. Please ensure you complete your full profile, work and education history in Tribepad.

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.

Please be advised it is our understanding that this role does not meet the requirements of a skilled worker visa as set out by UK Visa and Immigration https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes . For details regarding the salary of a skilled worker visa please visit Home Office: https://www.gov.uk/government/publications/skilled-worker-visa-immigration-salary-list/skilled-worker-visa-immigration-salary-list

This is not legal advice, and we advise you to seek your own independent legal advice tailored to your own personal circumstances.

Apply Now

Refine Your Search

records specialist jobs in liverpool, eng

Welfare Assistance Support Officer

Customer Analytics Specialist

Community Engagement & Social Programs Specialist

Court of Protection Administrator

Bank Medical Records Administrator

Renewals Agent

Technical Specialist Claims Handler

Complaints Resolution Specialist

Counter Fraud Claims Handler

Household Desktop Loss Adjuster

Specialist Access to Education and Section 19 Co-ordinator

Claims Handler

Tribunal and Complaints Officer

Counter Fraud Motor Claims Handler

Operational Excellence Lead

Customs Process Administrator

Senior Sourcing Specialist (Technology & Services)

Mobile Health & Performance Specialist (Driving Role)

Senior Category Specialist (Technology & Services)

Claim Intelligence Analyst

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