Senior customer service Work, Jobs in Liverpool, Eng (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
8d
Sales Assistant
West Green Group Limited —Liverpool
- £27,420.00 - £34,329.91 a year
- Full-time
- Sales
- No experience needed
- English
Quick apply
13d
Senior Customer Voice Officer
Cobalt Housing —Liverpool
- £42,723.20 a year
- Full-time
- Preschool
- Communication skills
- Gym membership
- Sick pay
Quick apply
Team Leader - Liverpool Tribunals
HM Courts & Tribunal Service —Liverpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
6d
Senior Planning Officer
Liverpool City Council —Liverpool
- £40,777 - £46,142 a year
- Employee assistance programme
11d
MINI Sales Executive
Williams Group —Liverpool
- £52,000 - £80,000 a year
- Weekend availability
- Sales
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager (BDM)
NRC IES LTD —Wirral
- £45,000 - £60,000 a year
- Full-time
- Business development
- Team management
- In-person
Quick apply
8d
Senior Sales Assistant
NCF Living —Chester
- £45,000 - £60,000 a year
- Weekend availability
- Microsoft Word
- Sales
- In-person
Quick apply
3d
Project Coordinator
M Group —Bootle
- Microsoft Excel
- Microsoft Office
- Project management
- Annual leave
- Work from home
Document Controller
Sanctuary Group —Chester
- £32,606 - £34,322 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Customer Service Manager
NSG Group —Ormskirk
- Up to £53,000 a year
- Full-time
Quick apply
Complaints Resolution Specialist
MCS —Warrington
- £32,112 a year
- Full-time
- Microsoft Word
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
6d
Customer Service Assistant
Tenpin —Southport
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Support Office Coordinator
Mellors Catering Services Limited —Skelmersdale
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Sales Operations Analyst
Signature Business Development Services Ltd —Liverpool
- £34,188 - £36,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
15h
Senior Product Manager - Credit Cards (Engagement & Retention)
Lloyds Banking Group —Chester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Presentation skills
- Product management
- Banking
21h
Assistant Building Manager - Royal Liver Building, Liverpool
CBRE —Liverpool
- Full-time
- Customer service
- Organisational skills
- IT
Senior HR Systems Analyst - FTC
QVC —Liverpool
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Event Safety Steward
Showsec —Liverpool
- £13.45 - £15.07 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
Network Planning Manager
EMR Group —Warrington
- Full-time
- Computer networking
- IT
- Communication skills
- Annual leave
Quick apply

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senior customer service jobs near liverpool, eng

Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
8 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

Management
English
Microsoft Office
Supervising experience
Leadership

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Application question(s):

So we can contact you quickly, what is your mobile phone number and email address?

Work Location: In person

Quick apply

Refine Your Search

senior customer service jobs in liverpool, eng

Team Leader (Contact Cente)

Sales Assistant

Senior Customer Voice Officer

Team Leader - Liverpool Tribunals

Senior Planning Officer

MINI Sales Executive

Business Development Manager (BDM)

Senior Sales Assistant

Project Coordinator

Document Controller

Customer Service Manager

Complaints Resolution Specialist

Customer Service Assistant

Support Office Coordinator

Sales Operations Analyst

Senior Product Manager - Credit Cards (Engagement & Retention)

Assistant Building Manager - Royal Liver Building, Liverpool

Senior HR Systems Analyst - FTC

Event Safety Steward

Network Planning Manager

I want to receive the latest job alerts for senior customer service in liverpool, eng

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