Software/it support Work, Jobs in Liverpool, Eng (with Salaries)

IT Service Desk Analyst
M Group —Bootle
- Full-time
- Microsoft Word
- Communication skills
- Employee discount
11h
Frontend Developer
The Granite Group —Liverpool
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Flexible schedule
Quick apply
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
IT & Lab Systems Support Analyst
Accountrivia Ltd —Liverpool
- Full-time
- English
- Computer networking
Quick apply
Main Grade Lecturer - I.T. and Computing
The City of Liverpool College —Liverpool
- £34,789 - £52,343 a year
- Computer Science
- Computer literacy
- Computer skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Software Upgrade Coordinator
System C —Liverpool
- Weekend availability
- Communication skills
Customer Support Technician (1st Line Support)
Angel Solutions —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
- Annual leave
Quick apply
Internal IT Technician
Datel —Warrington
- Communication skills
IT Business Analyst
SunbeltRentals —Birchwood
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Agile
- Annual leave
Quick apply
Deskside Engineer
Survitec Group Limited —Birkenhead
- Full-time
- Communication skills
- Employee assistance programme
Customer Service Representative
MSite —Liverpool
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Sick pay
Software/IT Support Analyst
Magic Square Technologies —Lytham St. Annes
- £27,500 - £43,000 a year
- Microsoft Powerpoint
- Engineering
- System design
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Head of Software Support
System C —Liverpool
- Full-time
- Continuous improvement
- Team management
- Leadership
AI Engineer - Fraud
The Granite Group —Liverpool
- Up to £45,000 a year
- Full-time
- Hybrid work
- Master's degree
- AI
- Flexible schedule
Quick apply
8d
Accounts Assistant (On Site)
Proximo Holdings Limited —Chester
- £26,100 a year
- Part-time
- In-person
- Flexible schedule
- Referral programme
Quick apply
Information Security Analyst
Swissport International AG —Runcorn
- Full-time
- Hybrid work
- Communication skills
Software Engineer
Iceland —Deeside
- Full-time
- Salesforce
- AWS
- Communication skills
- Free parking
- Store discount
PHP Software Engineer
Love2shop —Liverpool
- Full-time
- AWS
- Travel
- Employee discount
Quick apply

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IT Service Desk Analyst

M Group -
Bootle

Apply Now

Job details

Permanent | Full-time
11 hours ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Ticket management
Microsoft Office Suite
ITIL
Technical support incident logging
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

IT Service Desk Analyst - Bootle, Liverpool (Office-based) - Full-time, Permanent (Monday-Friday, 37.5 hours per week)

Looking to build your career in IT? Whether you've gained hands-on experience in a Service Desk, Helpdesk, Customer Service environment, or recently completed an IT qualification and are ready for your first step into technical support, this could be the opportunity for you!

As an IT Service Desk Analyst, you'll be part of a supportive team in Bootle, Liverpool, providing first-line IT support, troubleshooting technical issues, installing software remotely, and helping customers resolve a wide range of IT challenges. If you're passionate about technology, enjoy problem-solving, and want to develop your skills in a fast-paced environment, we'd love to hear from you.

Join Telent's Network Services team and play a key role in delivering IT support services for critical infrastructure customers. This is an opportunity to develop your technical skills within a supportive team environment, providing first-line support, troubleshooting technical issues, and delivering excellent customer service.

What you'll do:

Provide first-line support for IT/ICT incidents and service requests.
Diagnose, resolve, or escalate technical and non-technical issues.
Act as the first point of contact via telephone, email, customer portals, and service management systems.
Log, update, and manage tickets accurately while working to agreed SLA and KPI targets.
Build strong customer relationships through professional communication and regular updates.
Coordinate with suppliers, vendors, and Field Engineers to support issue resolution.
Support service delivery activities including spare parts ordering and scheduling activities.

Who you are:

You are customer-focused, enjoy problem-solving, and have a genuine interest in technology. Whether you already have Service Desk / Helpdesk experience or are looking to build your IT career, you will naturally be motivated to learn, thrive in a fast-paced environment, and are confident communicating with customers over the phone and through digital channels.

Key Requirements:

Experience within a Helpdesk, Service Desk, Customer Service, or similar support environment.
Confidence handling inbound customer calls and managing multiple priorities.
Experience of 1st Line IT troubleshooting and fault resolution or similar.
Strong interest in IT systems, technology, and problem-solving.
Good working knowledge of Microsoft Office applications including Outlook, Teams, Word, and Excel.
Comfortable working to performance measures, SLAs, and KPIs.
ITIL awareness would be beneficial but is not essential.

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing portal
Discounts on Cinema, Restaurants and Shopping with the Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focused

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS

Apply Now

Refine Your Search

software/it support jobs in liverpool, eng

IT Service Desk Analyst

Frontend Developer

Help-Desk support analyst (1st line)

IT & Lab Systems Support Analyst

Main Grade Lecturer - I.T. and Computing

Software Upgrade Coordinator

Customer Support Technician (1st Line Support)

Internal IT Technician

IT Business Analyst

Deskside Engineer

Customer Service Representative

1st line Service Desk Agent

Software/IT Support Analyst

IT Support Engineer

Head of Software Support

AI Engineer - Fraud

Accounts Assistant (On Site)

Information Security Analyst

Software Engineer

PHP Software Engineer

I want to receive the latest job alerts for software/it support in liverpool, eng

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