Structures manager Work, Jobs in Liverpool, Eng (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Technology Delivery Manager
Home Office —Liverpool
- £53,850 - £56,850 a year
- Full-time
- Oracle
- ERP systems
- English
- Annual leave
10d
General Manager
Jenny's Bar —Liverpool
- £40,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
Quick apply
Assistant Project Manager - Conservation
Recclesia Ltd —Chester
- £33,280 a year
- Full-time
- Computer literacy
- Microsoft Office
- Project management
Quick apply
9d
Senior Expansion Manager UK
Fastned —Liverpool
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- IT
12d
Branch Manager
loc8me —Liverpool
- £35,000 - £40,000 a year
- Overtime
- Administrative experience
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
9d
Social Value Manager
HALTON BOROUGH COUNCIL —Halton
- £47,181 - £50,269 a year
- Free parking
- Employee assistance programme
4d
Senior Site Manager
Gallifordtry —Chester
- Full-time
- Employee assistance programme
- Employee discount
Scientist / Senior Scientist – Polymer Formulation & Product Development
PlantSea Ltd —St. Asaph
- £40,000 - £50,000 a year
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
- Free parking
Quick apply
9d
Community Partnerships Manager
Chester Zoo —Chester
- £40,430 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Project management
- Annual leave
- Employee assistance programme
Engineering Project Manager
Tata Steel —Shotton
- £55,000 - £60,000 a year
- Full-time
- Engineering
- Communication skills
- Mechanical knowledge
- Free parking
- Employee assistance programme
Aftermarket Programme Manager
Triumph Group, Inc. —Deeside
- Full-time
- Project management
- Leadership
Procurement Manager
The Protein Works™ —Liverpool
- Full-time
- Analysis skills
Quick apply
Subcontractor Account Manager
FI FACILITIES MANAGEMENT —Chorley
- Full-time
- Management
- Administrative experience
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
12d
Senior Paid Social Manager
Soar With Us —Liverpool
- £45,000 - £52,000 a year
- Full-time
- Remote
- Project management
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Quick apply
Event Delivery Manager
BDO —Liverpool
- Full-time
- Organisational skills
- IT
- Leadership
Researcher
Infopro Digital Services Limited —Ellesmere Port
- £25,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Head of Maintenance
ATG Entertainment Limited —Liverpool
- £36,000 a year
- Full-time
- Carpentry
- Hospitality
- Microsoft Outlook
9d
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
Programme Manager
Triumph Group, Inc. —Deeside
- Full-time
- Project management
- Leadership
4d

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Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

structures manager jobs in liverpool, eng

Senior Customer Service Manager

Technology Delivery Manager

General Manager

Assistant Project Manager - Conservation

Senior Expansion Manager UK

Branch Manager

Social Value Manager

Senior Site Manager

Scientist / Senior Scientist – Polymer Formulation & Product Development

Community Partnerships Manager

Engineering Project Manager

Aftermarket Programme Manager

Procurement Manager

Subcontractor Account Manager

Senior Paid Social Manager

Event Delivery Manager

Researcher

Head of Maintenance

Lead Delivery Manager - DCX

Programme Manager

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