Customer support & client services occupations Work, Jobs in Llandysul, Cgn (with Salaries)

Customer Services Officer
Civic Recruitment Limited —Carmarthen
- Monday to Friday
- Computer literacy
- Data entry
- IT
Quick apply
8d
Customer Services Officer
Carmarthenshire County Council —Carmarthen
- £13.69 - £15.31 an hour
- Temporary
- Typing
- Communication skills
- Annual leave
- Employee discount
1d
Delta Wellbeing Customer Assistant (Casual)
Carmarthenshire County Council —Carmarthen
- £13.45 an hour
- Weekend availability
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
9d

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Customer Services Officer

Civic Recruitment Limited
Carmarthen

Quick apply

Job details

Fixed term contract
8 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Data entry
IT
Customer support
Customer interaction
Typing
Communication skills

Full job description

5 Month Contract With A Local Authority

Job Purpose

To provide a high-quality, responsive, and customer-focused first point of contact between residents and Council services. The postholder will handle enquiries across telephone, face-to-face, and other access channels, providing accurate information, resolving enquiries wherever possible, and ensuring customers are directed to the appropriate service when required. The role will support customers across a wide range of Council services while encouraging the appropriate use of online services to improve accessibility and efficiency.

Key Responsibilities

Respond to customer enquiries primarily by telephone, while also providing support through face-to-face and other access channels.
Provide accurate, timely, and professional information and advice across a range of Council services.
Act as an effective link between customers and Council services, resolving enquiries at the first point of contact wherever possible.
Support customers with enquiries relating to Housing Repairs, Refuse and Recycling, Public Protection, and other Council services.
Identify customers’ needs and provide appropriate information, guidance, and support.
Recognise and respond positively and sensitively to customers who may be experiencing challenging circumstances.
Encourage and support customers to access appropriate online services where this is suitable.
Record customer enquiries and actions accurately using relevant Council systems.
Maintain high standards of customer care, professionalism, confidentiality, and data protection.
Work flexibly across different access channels and locations within Carmarthenshire to meet operational requirements.
Contribute to a positive and supportive Contact Centre environment and the continuous improvement of customer services.
Work effectively as part of a team while managing a busy and varied workload.
Comply with Council policies, procedures, service standards, and relevant legislation.

Requirements

Experience of working in a customer service, contact centre, public-facing, or similar environment.
Experience of recognising and responding positively to customers’ needs.
Excellent verbal and written communication skills, with the ability to communicate clearly with a diverse range of customers.
A caring, professional, and customer-focused approach.
Good IT and keyboard skills, with the ability to use customer service and information systems accurately.
Ability to work accurately and efficiently in a busy environment.
Confidence and resilience when dealing with challenging or sensitive customer situations.
Ability to listen effectively, understand customer needs, and provide appropriate information or solutions.
Ability to work flexibly across different access channels and locations according to operational requirements.
Proactive approach with a commitment to delivering high-quality customer care.
Ability to work effectively as part of a team and contribute positively to service delivery.

Additional Information

Location: Carmarthenshire; may be required to work across different Council locations. Contact Centre operational Monday to Friday, 8:30am–6:00pm.
Hours per week: To be confirmed.
Bi-Weekly Payments: Payment made every two weeks.

Quick apply

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customer support & client services occupations jobs in llandysul, cgn

Customer Services Officer

Customer Services Officer

Delta Wellbeing Customer Assistant (Casual)

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I want to receive the latest job alerts for customer support & client services occupations in llandysul, cgn

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5 Month Contract With A Local Authority

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