Contract coordinator Work, Jobs in Llangynwyd, Bge (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
3h
Regional Training and Development Lead Co-Ordinator
South Wales Police —Bridgend
- £37,020 - £42,612 a year
- Full-time
- Travel
- Training & development
Family Support Coordinator - FTC
Home-Start Cymru —Rhondda Cynon Taff
- £16,580.68 a year
- Temporary
- Management
- Writing skills
- Travel
Quick apply
Senior Resource Coordinator
Wilmington plc —Cardiff
- £32,200 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
Contract Reporting & Compliance Coordinator -Full time
BOF —Bridgend
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
- Communication skills
Quick apply
3d
Contact Officer
Civic Recruitment Limited —Cardiff
- £18.92 an hour
- Hybrid work
- Experience working with children
- Communication skills
Quick apply
10d
Project Coordinator - Domestic Energy Assessor (DEA)
Sero —Cardiff
- Up to £28,000 a year
- 8 hour shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Contracts & Compliance Coordinator
Apprenticeship Group Wales Ltd —Caerphilly
- £28,000 a year
- Full-time
- Management
- Databases
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
Wedding & Events Co-ordinator
Oxwich Bay Hotel —Swansea
- £15 an hour
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Free parking
Quick apply
Clinic Administrator
Enable Physios Limited —Swansea
- £25,500 - £26,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Accounting
- Organisational skills
Quick apply
6d
Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
13d
Lettings Tenancy Signings & Accounts Coordinator
CPS Homes —Cardiff
- £30,000 a year
- Full-time
- Data entry
- In-person
- Communication skills
Quick apply
7d
Senior Operations Manager
Sero —Cardiff
- £58,000 - £65,000 a year
- 8 hour shift
- Hybrid work
- Team management
- Contracts
- Budgeting
- Annual leave
- Flexible schedule
Quick apply
10d
Assistant Facilities Manager
CBRE —Cardiff
- Full-time
- Customer service
- Continuous improvement
- Communication skills
Freight Forwarding Coordinator
CEVALogistics —Pontypridd
- Full-time
- Annual leave
- Employee discount
Team Member (Stock)
NEXT —Swansea
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
HIre & Sales Coordinator
GAP Group —Swansea
- Full-time
- Sales
- Organisational skills
- Communication skills
Wellbeing Coordinator
Hafod —Coity
- £12.71 an hour
- Part-time
- Computer literacy
- Organisational skills
- Computer skills
6d
Bureau Services Co-Ordinator
Savills —Cardiff
- Full-time
- Organisational skills
- Annual leave
Team Member (Delivery)
NEXT —Swansea
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
3 hours ago

Benefits

Free parking
On-site parking

Qualifications

CRM software
Contract management
Facilities management
Coaching
ERP software
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Management reporting
Customer support
Customer interaction
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

contract coordinator jobs in llangynwyd, bge

Customer Service and Office Manager

Regional Training and Development Lead Co-Ordinator

Family Support Coordinator - FTC

Senior Resource Coordinator

Contract Reporting & Compliance Coordinator -Full time

Contact Officer

Project Coordinator - Domestic Energy Assessor (DEA)

Contracts & Compliance Coordinator

Wedding & Events Co-ordinator

Clinic Administrator

Customer Engagement Co-ordinator

Lettings Tenancy Signings & Accounts Coordinator

Senior Operations Manager

Assistant Facilities Manager

Freight Forwarding Coordinator

Team Member (Stock)

HIre & Sales Coordinator

Wellbeing Coordinator

Bureau Services Co-Ordinator

Team Member (Delivery)

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