Service advisor Work, Jobs in Loanhead, Mln (with Salaries)

Customer Service Advisor (Maternity Leave Cover ~1 Year Temporary Contract)
Walker Slater —Loanhead
- £15.50 - £16.00 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Service Advisor
Audi —Sighthill/Gorgie
- Up to £35,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Annual leave
Quick apply
12d
Customer Service Advisor
L&I Eaton ARC —Edinburgh
- £12.71 - £13.00 an hour
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
Service Advisor
Western Mazda —Newbridge
- Up to £35,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Annual leave
Quick apply
11d
Customer Service Adviser - 2 Positions Available - Musselburgh Customer Services (Brunton Hall)
East Lothian Council —Musselburgh
- £30,476 - £32,556 a year
- Call to connect
- Remote
- English
- Driving
- Communication skills
- Flexitime
8d
Customer Service Advisor
National Westminster Bank PLC —Edinburgh
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
3d
Service Advisor
Western Commercial —Broxburn
- Up to £35,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Annual leave
Quick apply
11d
Service Advisor
Vertu Motors —Edinburgh
- Up to £32,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
Service & Parts Advisor
Prestige Motor Co —Sighthill/Gorgie
- £26,679.00 - £28,260.82 a year
- Full-time
- Bilingual
- Microsoft Excel
- Computer literacy
Quick apply
10d
Customer Service Advisor
Klinger UK Ltd —Grangemouth
- £28,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
4d
Customer Service Consultant
Cencora —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Technical Service Advisor
MAN Truck & Bus UK —Grangemouth
- £27,261 a year
- Full-time
- Customer service
- Administrative experience
3d
Experienced Service Advisor / Controller: Motor Trade
A M Phillip Trucktech —Broxburn
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Flexible schedule
Client Services Consultant
Charles Stanley —Edinburgh
- Full-time
- Microsoft Outlook
- Communication skills
Customer Service Advisor – Student Accommodation
Student Roost —Edinburgh
- £13.95 an hour
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
2d
Parts Advisor
Arnold Clark —Grangemouth
- £30,500 - £42,500 a year
- Customer service
- Employee discount
Quick apply
Experience Parts Advisor
A M Phillip Trucktech —Broxburn
- Sales
- Customer service
- Driving
- Employee discount
- Flexible schedule
Parts Advisor
Alliance Automotive Group LV —Edinburgh
- Communication skills
- Employee discount
Quick apply

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service advisor jobs near loanhead, mln

Customer Service Advisor (Maternity Leave Cover ~1 Year Temporary Contract)

Walker Slater
Loanhead

Quick apply

Job details

Full-time
£15.50 - £16.00 an hour

Qualifications

Microsoft Word
Microsoft Outlook
Sales
Customer service
Magento
Communication skills

Full job description

Role Overview

The Customer Service Advisor (Temp) is responsible for providing helpful, accurate and professional support to Walker Slater customers across phone, email, CRM tickets and review platforms.

The role involves handling customer enquiries, resolving issues where possible, giving product and sizing advice, managing complaints, and coordinating with internal teams to make sure customers receive a joined-up service.

This role requires strong communication skills, good judgement, a calm approach under pressure, and a good understanding of clothing, fit and customer expectations.

The role will cover the customer service advisor position for a fixed term temporary period for the purpose of maternity cover.

Key Responsibilities

Customer Support

· Answer customer phone calls in a professional and helpful manner.

· Resolve customer queries where possible or direct them to the correct department when required.

· Use Gorgias CRM to manage and respond to customer enquiry tickets.

· Provide customers with advice on sizing, fit, colour, style and product suitability.

· Support customers with order queries, delivery updates, returns, exchanges and general aftercare.

· Handle customer complaints and feedback calmly, fairly and in line with company policy.

· Balance customer satisfaction with company procedures and commercial judgement.

CRM, Reviews and Feedback

· Keep customer records and ticket notes accurate and up to date within Gorgias.

· Respond to customer reviews on Trustpilot where required.

· Track recurring customer issues or feedback and raise these with the relevant manager.

· Use spreadsheet trackers to monitor areas such as Click & Collect, customer feedback, payment disputes and other customer service activity.

Internal Coordination

· Work closely with the Fulfilment Team on customer order issues, delivery queries and completed orders.

· Coordinate with retail stores where customer enquiries involve store stock, Click & Collect or in-store service.

· Pass enquiries to the correct department where needed, for example:

o Marketing partner enquiries to the Marketing team.

o Manufacturing or production enquiries to the Production team.

o Logistics or delivery issues to the Distribution Centre team.

· Ensure customer issues are handed over clearly when another department needs to take action.

Standards and Communication

· Maintain a professional tone across phone, email, CRM and review responses.

· Communicate clearly, accurately and in keeping with the Walker Slater brand.

· Follow company policies on returns, exchanges, delivery, complaints and customer data.

· Escalate complex, sensitive or high-risk customer issues to a manager when required.

Skills and Experience

Essential

· Previous experience in a customer service role.

· Strong written and verbal communication skills.

· Confident and professional telephone manner.

· Calm and patient when dealing with difficult, upset or rude customers.

· Good problem-solving skills.

· Ability to balance company policy with customer satisfaction.

· Comfortable using CRM systems, spreadsheets and basic office software.

· Good attention to detail when recording customer information and following up issues.

Desirable

· Experience working in clothing, tailoring, retail or a similar customer-facing environment.

· Good understanding of how clothing fits different body shapes.

· Ability to give confident advice on sizing, fit, colour and styling.

· Sales experience, especially in a retail or premium product environment.

· Experience using Gorgias, Trustpilot, Magento or similar systems.

Personal Attributes

· Helpful, calm and professional.

· Clear communicator.

· Good listener.

· Organised and reliable.

· Able to work across departments without losing ownership of the customer issue.

· Comfortable dealing with a mix of straightforward enquiries and more complex complaints.

· Commercially aware, with an understanding of when to be flexible and when to follow policy.

Pay: £15.50-£16.00 per hour

Work Location: In person

Quick apply

Refine Your Search

service advisor jobs in loanhead, mln

Customer Service Advisor (Maternity Leave Cover ~1 Year Temporary Contract)

Service Advisor

Customer Service Advisor

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Customer Service Adviser - 2 Positions Available - Musselburgh Customer Services (Brunton Hall)

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Service & Parts Advisor

Customer Service Advisor

Customer Service Consultant

Technical Service Advisor

Experienced Service Advisor / Controller: Motor Trade

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Customer Service Advisor – Student Accommodation

Parts Advisor

Experience Parts Advisor

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