Bpo senior Work, Jobs in London, Eng (with Salaries)

Senior Operations Specialist, AI Enablement
Bumble Inc. —London
- £50,000 - £65,000 a year
- Call to connect
- Hybrid work
- Data analysis skills
- Analysis skills
- Machine learning
- Annual leave
Quick apply
Enterprise Partnerships Manager (BPO Solutions)
Talent Accelerator Africa —London
- £200 - £300 a day
- Hybrid work
- CRM software
- Sales
- Business development
Quick apply
Senior Commercial Manager
Sopra Steria —London
- Up to £95,000 a year
- Business development
- Travel
- Contracts
- Annual leave
Senior Partner Manager
Xelix —London
- £60,000 - £115,000 a year
- Full-time
- Hybrid work
- Sales
- Annual leave
- Employee discount
Quick apply
Manager, International Process Improvement
Insulet Corporation —London
- Full-time
- Management
- English
- Bachelor's degree
Global Offer Manager - Enterprise Operations and Customer Service (Temporary)
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Senior Workforce & Planning Manager
HeliosX —London
- Remote
- Microsoft Excel
- Analysis skills
Quick apply
Global Business Services Senior Manager
KPMG —London
- Full-time
- ERP systems
- Microsoft Office
- Master's degree
4d
Senior Director, Global Customer Support (Relocate to Singapore)
Airwallex —London
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Senior QA, L&D & Enablement CS Manager
HeliosX —London
- IT
- Leadership
Quick apply
Customer Success Manager – IT/ITES Services
CloudBerry Technologies —London
- Computer Science
- Bachelor's degree
- IT
Professional Services Sourcing Manager
Visa Europe Limited —London
- Analysis skills
- Financial services
- Business
14d
Customer Director - Professional Services
Faculty —London
- Full-time
- Hybrid work
- AI
- Annual leave
Market Research Consultant
Sharp Brains —Slough
- £38,000 - £42,000 a year
- Microsoft Excel
- ERP systems
- Data analysis skills
Quick apply
13d
Sales Executive, Print & Document Solutions
SS&C Technologies —Basildon
- Full-time
- Hybrid work
- Business development
- Travel
- Financial services
13d
Director - Global Procurement
Aon Corporation —London
- Hybrid work
- Management
- Bachelor's degree
- Travel
Principal BPO/BPaaS Sales Lead
NTT Ltd —London
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Senior Enterprise Sales Manager
Intrum —Reigate
- Hybrid work
- Sales
- Salesforce
- English
Quick apply
Key Account Manager in UK & Ireland
ZALARIS Deutschland GmbH —Weybridge
- Hybrid work
- Oracle
- Management
- Sales
- Annual leave
- Referral programme
Advertiser Solutions Vendor Lead, Programmatic and Direct Support
Spotify —London
- Sales
- Driving
- Work from home
- Employee assistance programme

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bpo senior jobs near london, eng

Senior Operations Specialist, AI Enablement

Bumble Inc. -
London

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Job details

Permanent
£50,000 - £65,000 a year

Benefits

Private dental insurance
Unlimited paid holidays
Annual leave
Company pension
Discounted gym membership
Private medical insurance

Qualifications

Data analysis skills
Quality management
Analysis skills
Machine learning
AI

Full job description

Introduction to the role & team
At Bumble, our mission is to create a world where relationships are healthy and equitable — built on kindness, respect, and genuine connection. The CX & Trust team brings that mission to life by ensuring every experience on our platform is safe, supportive, and trustworthy. As a Senior Operations Specialist — AI Enablement, you’ll support the end-to-end quality program for AI Moderation. You will ensure that human and machine moderation systems operate with accuracy, consistency, and fairness — while continuously supporting improvements to quality standards, feedback loops, and regulatory alignment.

You’ll join a passionate global team that blends product insight with a deep commitment to people-first design. Together, you’ll help us reimagine how technology — and AI in particular — can enhance trust and care across every user touchpoint.

What you'll do

Support the execution of the AI Moderation QA framework across internal teams and BPO partners, helping to ensuring consistent application of quality standards.

Review the accuracy and consistency of content moderation decisions made by BPO teams and machine moderation systems through a golden set QA methodology.

Support structured feedback loops between QA, BPO, CX & Trust Operations, Policy, and Product teams by sharing QA findings. validating model performance and identifying opportunities for improvement.

Apply quality benchmarks and support improvement to moderation processes, tooling, and workflows to improve accuracy and efficiency.

Analyse moderation data to identify trends, root causes, and quality issues that support performance improvement.

Support consistent implementation of moderation policies by working closely with Operations, Policy and Enablement teams.

Share data-driven findings from content reviews to support policy review and updates.

Support adherence to regulatory requirements and community guidelines within moderation workflows..

Support quality controls activities, including focused calibrations, targeted retraining initiatives, SOP clarifications, and structured model performance feedback.

Track and monitor the effectiveness of implemented corrective actions, share results to support improvements in moderation accuracy and quality.

Collaborate cross-functionally to support the effective use of AI systems within moderation workflows, balancing automation efficiency with human oversight.

Additionally, support the Quality Manager with the CX AI Agent QA Program

About you

3+ years of experience in Trust & Safety, with specific hands-on experience in content moderation operations and quality management.

Familiarity with moderation systems and conversational AI tools, and understanding of the interplay between human review and machine learning models.

Strong analytical skills with experience digesting large data sets and complex policies into clear, actionable insights. Experience in data analysis and reporting is required.

Understanding of CX & Trust operations, moderation frameworks, and policy enforcement principles.

Comfortable working with moderation, CX, QA tools and platforms, with the ability to quickly adapt to new software systems and evolving workflows.

Strong appreciation for calibration, consistency, and objective scoring in QA programs, with pride in surfacing concise, meaningful insights that drive measurable impact.

Ability to work across global teams and with BPO partners, demonstrating ownership and accountability.

You work collaboratively, demonstrate ownership of your impact, and embrace feedback as part of growth — modelling Bumble’s values of Respect and Curiosity.

About Us

Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date) and friendship (BFF). BFF is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections and community based on shared interests. Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products.

AI Fluency

AI is important to us. We’re excited by people who are curious and experimental, and who think thoughtfully about how AI can amplify their impact and outcomes.

We encourage you to use AI responsibly as you prepare your application. Please don’t use it to fabricate experiences or answer questions live in interviews. We care deeply about authenticity and want to understand your real skills, judgment and voice, because building a meaningful, genuine connection with you matters to us.

Final Compensation

Will be determined based on factors such as the selected candidate’s qualifications, relevant experience, skill set, and other job-related considerations.

Benefits & Perks

Annual personal learning & development budget
Private Medical Insurance (PMI)
Private Dental Insurance
Babylon Health app
Mental health support
Enhanced parental leave, including a highly competitive maternity package
Unlimited PTO
Subsidised gym membership
‘Double matched’ pension contributions up to 6%
Premium App Access

Inclusion at Bumble Inc.

Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.

In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).

AI in Bumble Inc. Hiring

At Bumble, we may use AI tools to support parts of our recruitment process — such as helping us record, transcribe, and summarize conversations, and supporting job alignment by comparing resumes and job descriptions to highlight skills and potential roles that may be a good match. These tools help us work more efficiently and stay focused on you during our conversations. Importantly, all hiring decisions are made by people. AI is used only to support our team’s efficiency and improve the candidate experience — not to evaluate or decide on your candidacy. Participation in AI-supported interviews and conversations is completely voluntary and will not impact your candidacy. If you’d prefer to opt out, simply let your recruiter or interviewer know at the start of a call, or anytime during the interview or conversation. Summaries and related data are retained only as long as needed in line with our internal data retention policies. If at any point you’d like a transcription or summary deleted, please contact your recruiter directly.

For further information on how we hold and manage your data, please refer to our Privacy Policy.

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Refine Your Search

bpo senior jobs in london, eng

Senior Operations Specialist, AI Enablement

Enterprise Partnerships Manager (BPO Solutions)

Senior Commercial Manager

Senior Partner Manager

Manager, International Process Improvement

Global Offer Manager - Enterprise Operations and Customer Service (Temporary)

Senior Workforce & Planning Manager

Global Business Services Senior Manager

Senior Director, Global Customer Support (Relocate to Singapore)

Senior QA, L&D & Enablement CS Manager

Customer Success Manager – IT/ITES Services

Professional Services Sourcing Manager

Customer Director - Professional Services

Market Research Consultant

Sales Executive, Print & Document Solutions

Director - Global Procurement

Principal BPO/BPaaS Sales Lead

Senior Enterprise Sales Manager

Key Account Manager in UK & Ireland

Advertiser Solutions Vendor Lead, Programmatic and Direct Support

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