British airways customers service Work, Jobs in London, Eng (with Salaries)

Ground Operations Agent (9-month Fixed Term Contract)
British Airways —London
- 8 hour shift
- English
- Continuous improvement
8d
Kitchen Porter - British Airways Lounges, Terminal 5
BaxterStorey UK —Hounslow
- £16.06 an hour
- 8 hour shift
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Bartender - British Airways Lounges
BaxterStorey UK —Hounslow
- £14.91 an hour
- 8 hour shift
- Serving
- Hospitality
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Lounge Host - British Airways Lounges, First Class
BaxterStorey UK —London
- £14.62 an hour
- 8 hour shift
- Hospitality
- Hotel
- Food service experience
- Free parking
- Employee assistance programme
Quick apply
Customs Administrator
British Airways —London
- Full-time
- Engineering
- Bachelor's degree
8h
Application Support Specialist
Collinson —London
- Hybrid work
- Computer Science
- Customer service
- DevOps
Head of Customer Service Experience (18-months)
British Airways —London
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
9d
Lounge Host - CCR Lounge
BaxterStorey UK —London
- £14.91 an hour
- 8 hour shift
- Hospitality
- Hotel
- Food service experience
- Free parking
- Employee assistance programme
Quick apply
Schedule Planning Executive
British Airways —London
- Full-time
- Data analysis skills
- Analysis skills
- Communication skills
9d
Product Support Executive - Critical team
IAG Cargo —Hounslow
- Day shift
- Hybrid work
- Data entry
- Communication skills
- Employee discount
- Gym membership
5d
Constant Climate Executive UKIE
IAG Cargo —Hounslow
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee discount
- Gym membership
Chef De Partie - British Airways Lounges
BaxterStorey UK —Hounslow
- £14.89 an hour
- 8 hour shift
- Quality control
- Organisational skills
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
Customer & CRM Data Analyst
IAG Loyalty —London
- Full-time
- CRM software
- Analysis skills
- Analytics
Senior Customer Support Manager
IAG Cargo —Hounslow
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Free parking
- Employee discount
2h
Prep Chef (Cook) - British Airways Lounges, Terminal 5
BaxterStorey UK —Hounslow
- £14.62 an hour
- 8 hour shift
- Customer service
- Cooking
- English
- Free parking
- Employee assistance programme
Quick apply
Talent & Capability Advisor
IAG Loyalty —London
- Full-time
- Continuous improvement
- Agile
- Training & development
1d
Buyer
IAG Loyalty —London
- Full-time
- Organisational skills
- Communication skills
BA Cityflyer Direct Entry Captain
British Airways —London
- Full-time
- Customer service
- English
- Bachelor's degree
- Annual leave
- Employee discount
Business Analyst
Collinson —London
- Hybrid work
- Hotel
- Analysis skills
- Agile
Direct Entry Pilot - Long-haul - UK CAA licence holder
British Airways —London
- Full-time
- English
- Bachelor's degree
- Employee discount
- Life insurance
6d

I want to receive the latest job alerts for british airways customers service in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Ground Operations Agent (9-month Fixed Term Contract)

British Airways -
London

Apply Now

Job details

Full-time | Fixed term contract
8 days ago

Qualifications

Driving Licence
Goods-out loading and unloading
English
Continuous improvement
Load & unload

Full job description

Reference 12090 Closing date 30/9/2026 Brand British Airways Career area Ground Operations & Cargo Contract type Fixed Term Full Time Location Heathrow Airport, London

Job Description

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role: Ground Operations Agent(9-month Fixed Term Contract)

As part of our £7 billion transformation project, British Airways is continuing to grow. This is a fixed-term opportunity to join our Ground Operations team to provide support during our peak operational period. Should the business's growth result in a need for additional permanent headcount, there may be opportunities to move into a permanent role without the need to re, subject to business requirements at the time.

Do you enjoy working in a lively and dynamic environment where every day is different? We are excited to be recruiting for individuals to join our Ground Operations team at Heathrow Airport. The role will be based at either Terminal 3 or Terminal 5, depending on our operational needs and as a ground operations agent, you'll play a pivotal role in ensuring a flawless journey for our customers.

Your shifts will vary between early and late start times. Currently, shifts are either 8.5 or 11.5 hours long, with the earliest starting at 04:15 and the latest finishing at 00:30 (full details will be shared upon offer). Due to the nature of this role, you must be available to work across these shift patterns, 7 days a week, 365 days a year, including Bank Holidays and religious festivals. This position involves working outdoors in all weather conditions - from heat to freezing cold, rain or shine, so you’ll need to be prepared for diverse environmental challenges throughout the year.

Please note that we reserve the right to close this advert early due to the number of applications received.

What you’ll do:

As one of our ramp colleagues, your responsibilities will include the on-the-day delivery of our aircraft, including baggage handling at Heathrow Airport. You'll also:

Prepare aircraft for arrival and departure.

Load and unload customer baggage, cargo, and approved items onto the aircraft including lifting items up to 32kg.

Deliver customer baggage to designated collection/drop-off points.

Undertake airside logistics activities for safe and timely aircraft arrivals and departures.

Carry out safety checks whilst also raising and reporting any issues.

Work in line with our Standard Operating Procedures, with a particular focus on Safety and Flight Punctuality.

Identify continuous improvement opportunities and maintain a safe, secure, and effective customer baggage operation at LHR.

What you’ll bring to British Airways:

Must have held a Full UK Manual Driving Licence for a minimum of 12 months, with no more than 3 penalty points when you join British Airways

Unrestricted right to live and work in the UK.

Ability to acquire and retain an airside ID pass.

What we are looking for:

Physical fitness to handle manual tasks, including lifting items up to 32kg. This role can involve lifting multiple bags above shoulder height throughout the day

Good interpersonal skills

Fluency in spoken and written English

Resilience to handle outdoor shift work in varying weather conditions.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.

Apply Now

Refine Your Search

british airways customers service jobs in london, eng

Ground Operations Agent (9-month Fixed Term Contract)

Kitchen Porter - British Airways Lounges, Terminal 5

Bartender - British Airways Lounges

Lounge Host - British Airways Lounges, First Class

Customs Administrator

Application Support Specialist

Head of Customer Service Experience (18-months)

Lounge Host - CCR Lounge

Schedule Planning Executive

Product Support Executive - Critical team

Constant Climate Executive UKIE

Chef De Partie - British Airways Lounges

Customer & CRM Data Analyst

Senior Customer Support Manager

Prep Chef (Cook) - British Airways Lounges, Terminal 5

Talent & Capability Advisor

Buyer

BA Cityflyer Direct Entry Captain

Business Analyst

Direct Entry Pilot - Long-haul - UK CAA licence holder

I want to receive the latest job alerts for british airways customers service in london, eng

Related Searches

Explore jobs in more locations

Job Description

Jobseeker tools

Employer Tools

Browse

Stay Connected