Contact centre team leader Work, Jobs in London, Eng (with Salaries)

Contact Centre Team Leader
Premium Credit Limited —London
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Team Leader, Global Contact Centre
Dorchester Collection —London
- Customer service
- English
- Hotel
- Referral programme
10d
Customer Contact Officer
Serco Plc —Victoria
- Full-time
- Communication skills
- Work from home
- Employee assistance programme
Contact Center Service Supporter
Atos —London
- Part-time
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
2d
Sales Assistant
Superdrug —London
- £10.55 - £13.85 an hour
- Customer service
- Communication skills
- Store discount
- Employee discount
1d
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- English
- Communication skills
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
2d
Crown Court Clerk
HM Courts & Tribunal Service —London
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Organisational skills
- Annual leave
- Employee discount
14d
Customer Contact Supervisor (Maternity Cover)
Richemont —London
- Full-time
- Remote
- Continuous improvement
- Training & development
- Phone etiquette
14d
Supervisor- Contact Centre
vServices —London
- Analysis skills
- Continuous improvement
- Team management
Customer Assistance Coordinator - Home Assistance
Allianz Partners —London
- From £29,000 a year
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Store discount
- Health & wellbeing programme
Quick apply
Client Support Administrator
Regular Cleaning —London
- Up to £32,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Store discount
- Health & wellbeing programme
Quick apply
6d
Kumon Centre Assistant Manager
Hoxton One —London
- £28,000 - £32,500 a year
- Part-time
- Hybrid work
- Childcare
- English
- Supervising experience
- Work from home
Quick apply
General Qualifications Examiner - Internationally based
Pearson —London
- Remote
- Spanish
- English
- Maths
Executive Assistant & Office Support
Smiths Detection —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
6d
Retail Supervisor
Superdrug —London
- £14.47 an hour
- Weekend availability
- Sales
- Customer service
- Supervising experience
- Store discount
- Employee discount
1d
Customer Service Advisor - Retentions Team
Demo160: Core Template TEMC —London
- £24,570 - £26,570 a year
- 8 hour shift
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Contact Operations Analyst
Islington Council —Islington
- £37,509 - £38,637 a year
- Full-time
- Employee discount
10d

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contact centre team leader jobs near london, eng

Contact Centre Team Leader

Premium Credit Limited -
London

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Job details

Full-time

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Office
Human resources
Financial services
Communication skills

Full job description

We are growing our contact centre team and are currently hiring for a team leader who has experience within a Financial Services environment to motivate and support a team of remote customer service advisors.

Competitive salary
A workplace pension scheme
Remote working, however, must be able to travel very occasionally to one of our offices in Leatherhead or London
Full time hours (37.5 pw) worked Monday to Friday
Private Medical and Dental cover
25 days annual leave (plus bank holidays), with options to purchase up to 5 days holiday per year
Support and investment in your personal development
24/7 access to Employee Assistance Programme and Mental Health First Aiders

What we do

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees in the UK and Ireland. We are a multi award winning business lending more than £6 billion to over 3 million customers through a network of almost three thousand partners, and growing.

We are a successful business with a Trustpilot rating of 4.5, a Net Promoter Score of +78, a Glassdoor rating of 4.4 and a Silver Sustainability medal and are ranked #51 Best Workplaces 2026 (Large).

The Role

This is an exciting time of growth for us, and we need a Contact Centre Team Leader to help us continue this success. This is a great opportunity to develop a varied and rewarding career with a company that invests in, recognises and rewards its people.

As a Contact Centre Team Leader, you’ll lead, motivate and support a team of 12-15 Customer Service Advisors, ensuring that great customer service and support is delivered and act as the subject matter expert for vulnerable customers.

Communicating via phone and email, you and your team will provide key support to consumers, brokers and commercial businesses. You will coach, support and develop your team, build their abilities and drive continuous improvement through the adoption of identified best practice.

You will also:

Provide expert guidance, coaching, and oversight to ensure consistent identification and application of the Vulnerable Customer Framework and Consumer Duty, driving compliant, empathetic, and customer-centric outcomes across the team.
Embed and continuously improve vulnerable customer processes, ensuring clear escalation routes and effective use of reasonable adjustments to meet individual customer needs
Champion customer advocacy by monitoring interactions, analysing trends, and using insights to enhance colleague capability, customer experience, and regulatory compliance
Collaborate with Team Leader colleagues to effectively manage and deliver Contact Centre operations
Drive team engagement through clear communication, ensuring company vision and values are understood and embedded
Conduct regular performance reviews, identifying development needs and supporting continuous improvement
Lead weekly team briefings (“buzz sessions”) to share best practice and maintain strong communication
Foster a high-performance culture, implementing initiatives to boost morale and drive results
Support recruitment activities and develop talent to enable effective succession planning
Manage team absence and holiday requests inline with company policies and operational requirements
Monitor and review the quality of customer interactions, ensuring outcomes meet required standards and remain fully compliant

Who are we looking for

If you’re an individual who thrives in a fast-paced operational environment, has a passion for managing people and is looking to make a difference, then this is a brilliant opportunity to advance your career to the next level with a sector-leading company. At Premium Credit, you will be supported to develop and expand your skills, knowledge and experience.

To be considered as Contact Centre Team Leader, you will need:

Proven experience leading teams supporting vulnerable customers, with a strong understanding of regulatory expectations (including Consumer Duty) and best-practice approaches to delivering fair, consistent, and customer-centric outcomes
A strong track record of leading others in a service-oriented environment
Knowledge of contact centre operations
Knowledge of HR policies and procedures
Excellent customer focus
Strong MS Office capabilities

Experience of working in the finance sector and/or a regulated environment would be beneficial to your application.

Premium Credit are an equal opportunities employer with a strong and passionate commitment to Diversity, Equality and Inclusion in the workplace. We welcome applications from all sections of the community and encourage people from all backgrounds to apply. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

By submitting your application, you agree that Premium Credit may collect your personal data for recruiting and related purposes. PCL uses AI tools to assist with our review of applications, including to summarise CVs against relevant job criteria and transcribe interviews. However, our team always makes the final decision on any application. Please see our privacy notice (https://www.premiumcredit.com/Recruitment-privacy-notice) for further information on how we process your personal data during the application process.

All postholders will be subject to appropriate pre-employment vetting procedures and a satisfactory Disclosure & Barring Service (DBS) check prior to appointment.

So, if this role appeals to you and you’re looking to join an industry-leading organisation, please apply. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? We look forward to hearing from you.

Please note, we reserve the right to close this vacancy early if we identify a number of suitable candidates. All applicants will be advised if the vacancy closes early.

Apply Now

Refine Your Search

contact centre team leader jobs in london, eng

Contact Centre Team Leader

Team Leader, Global Contact Centre

Customer Contact Officer

Contact Center Service Supporter

Sales Assistant

Communications Officer (First Contact/Despatch)

Call Centre Team Leader

Crown Court Clerk

Customer Contact Supervisor (Maternity Cover)

Supervisor- Contact Centre

Customer Assistance Coordinator - Home Assistance

Client Support Administrator

Kumon Centre Assistant Manager

General Qualifications Examiner - Internationally based

Executive Assistant & Office Support

Contact Centre Operations Manager

Retail Supervisor

Customer Service Advisor - Retentions Team

Head of Customer Experience

Contact Operations Analyst

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